6/10 Aceptable
Marc O.
18 mar. 2024
Le gustó: Limpieza
The good, the bad and the ugly
The Good:
Charlotte, the property manager helped coordinate with the HOA and maintenance crews and helped us in a horrible situation. I have only good things to say about Charlotte.
Inside was fantastic/breathtaking views. We found the house accommodating for all ages. The downstairs was great for the kids, the kitchen/family room were open and inviting. The bathrooms were spacious and clean.
The house itself is wonderful!!!!
The Bad:
The property is at the top of a short hill with a decline at the end.
There was no shovel at the house to shovel snow.
The slight decline to the property was also covered with a thick layer of ice that made it difficult to impossible to ascend. We had to pick ice the ice off the road in order to get up the incline to leave
I had to contact the property manager to get a shovel, request road service from the HOA, etc.
The Ugly:
The stairs to the front door we slick with no railing. My 79 -year old mother slipped and fell landing on her chin and hurting her knee.
A winter storm dropped ~2 feet of snow on Wednesday closing 40 and I70. We were essentially stranded. When asked if the owners could allow us to stay and extra day if necessary, they refused. They REFUSED!!!! We had to scramble and were lucky to find non-refundable condominium. The owners showed no compassion or grace and indicated we were to vacate.
I had more but the comments only allow so much. Owners wont care, but they lost annual customers!!
Marc O.
Se hospedó 5 noches en marzo de 2024