If you had to cancel a trip in 2020, you may have received an airline credit.
Rebooking a flight with an airline credit works a little differently than booking a new flight. A lot of what you can do with your credit depends on the airline you originally booked with and that airline's credit policy. Before you rebook your flight, we recommend that you check your airline's web site for more information about their policies.
Here are some of the most frequent questions we've heard about rebooking a flight with an airline credit.
If the airline allows us to help you rebook your flight using your credit, you can find information about your credit on the coupons and credits page. Just sign in, and you'll find the information that you need.
Some airlines require that you rebook through them, even if you originally bought your ticket through us. If you know you have a credit, but you can't find it on the coupons and credits page, it may be because you have to contact the airline directly. If you can't find details on the coupons and credits page, go to your canceled itinerary on the trips page to find out more.
If you can't sign into your account, you may have checked out as a guest. If you checked out as a guest, you can access your credit information by creating an account using the same email address you used when you purchased your original ticket.
You don't need a voucher or any other document to redeem an airline credit. However, if you don't have an account, you may need to create one using the same email address you used when you purchased your original ticket.
Book-by, start-travel-by, and complete-travel-by dates are similar to expiration dates. Which dates apply to your credit depends on the airline. You can find the date restrictions for your credit on the coupons and credits page.
The airline determines the restrictions that apply to your credit. The cheapest flights that you find online may not be eligible for purchase with a credit because of these restrictions.
Restrictions vary by airline and may even vary by route or fare class (Basic Economy, for example) for the same airline. If you received credits from more than one airline, the policies for each credit may be different. We recommend that you check each airline's web site for more information.
Here are some examples of how your flights options may be restricted:
How your credit works is determined by the airline. For example, one airline might treat your credit the same as cash, while another airline may only allow the exchange of one ticket for another, regardless of the original purchase price. The following are the most typical airline credit types.
Typically, you can't apply any residual value to pay for baggage fees, seat upgrades, flight amenities such as food or beverages, or services such as travel insurance.
Most airlines are waiving any change fees for flights that were changed or cancelled as a result of COVID-19. For more information, see Change or cancel your reservation.
To redeem your credit, start by clicking the Use credit link on the coupons and credits page. This link will help you find flights that meet the all of the airline's policy requirements for redeeming your credit.