Poole Keynes Beach Vacations

Lovely room and brilliant staff. Recommend the breakfast in the morning.

Very clean and spacious. Kitchen well equipped. Very well positioned for the ICC and arena

Our room was super clean and we stayed in a family room where we had two separate floors so our son slept downstairs on the sofa bed and we had a bedroom upstairs where the bathroom was as well. The main room that our son was in was very spacious although the view wasn’t brilliant as we were looking out onto the car park but that’s full of trees so that didn’t really matter. The great thing was that our room was just above where the spa and pool was so it was really easy to get there, which was fantastic. The bedroom itself was quite small, but that didn’t really matter and it was right opposite the bathroom which was very useful. I would say that for the money the room could’ve been kept a little bit better. For example, one of the blinds had a bit missing so it let the lighting. Also there were two TVs one in the main room and one in the bedroom which was fantastic, but it would’ve been good if they were smart TVs. Some of the furniture was a little bit scratched as well so I wouldn’t say that the state of the room was excellent but the cleanliness was. The staff were absolutely amazing and really we couldn’t have asked for them to be any more friendly than they were. The spa was lovely not massive but good enough for us. The pool was a nice size. I wouldn’t say very big. There was a steam room and a sauna room which were very good. The hot tub was probably the best thing as I’ve never been in one that is quite as powerful! All in all we really enjoyed our stay!

Overall property was lovely. Downsides unfortunately come as part of it being a listed property (no lift to upper floors, some windows in the room opened and others didn’t, no aircon). That all to say, the staff were lovely, the breakfast was fantastic and overall it was a lovely spot to spend a few days away. Would recommend.

Disappointed there was no lift when I had to drag suitcase up 2 floors. However the hotel was lovely, clean, excellent breakfast on offer. Booked it due to its location to the NEC. Only 10 minutes away. I’ll book again

Beautiful and quiet place, it's the right place to disconnect. The breakfast has opportunities to improve.

The overall review of this would be positive, EXCEPT for the parking. To only have six handicap parking spaces for a property this size is ludicrous. As a wheelchair user, having to park in a the furthest area, hauling my luggage, was difficult, and quite frankly, insulting. I can’t recommend your hotel as a result.

Staff were super friendly, helpful and polite. I arranged some bits to be our room prior to our arrival for my wife’s birthday and this was super easy to do via email. Our room was beautiful, clean and bed was super comfortable. Wife is now enjoying the spa. Would definitely recommend this place to stay and relax.

Had a great stay in the heart of Birmingham. Key collection was easy - from a local shop and car parking was secure on site. The apartment was modern and clean and the beds were comfortable. Plenty of places to visit and restaurants all in walking distance.