Vacaciones con niños en Isla Hook

Amazing place to stay! Loved the staff they helped us with everything we needed and provided helpful recommendations, loved the views, the location, the amenities in our apartment, it was like a little paradise!

Un hotel bien cuidado y con todo lo que se necesita. Buena vista y ubicación. Todo impecable. La tranquilidad se sobrepone al panorama que se tiene desde casi cualquier lugar del departamento logrando, dicha combinación, una estadía perfecta. Muy recomendable.

Our stay was just ok. The trash was still full and in the kitchen from the previous guest, there were dead roaches, there were dirty popsicle sticks by the pool. The coffee machine didn’t work either. A staff member did drop a different one by after I let them know. We also had the doorbell ring at 2am and wake everyone in the house… apparently this is common when the batteries run low? Seems like they should be routinely changed to prevent that from occurring. None of these issues are big, but combined are quite a few blunders considering we paid top dollar to stay here.

Estancia maravillosa. Es un destino muy bonito y muy tranquilo.

hermoso el lugar con una atencion excelente por parte de Mariela y Caroline. El hotel tiene un clima intimista que hace que uno se sienta muy comodo y a gusto

Amazing place to stay! Loved the staff they helped us with everything we needed and provided helpful recommendations, loved the views, the location, the amenities in our apartment, it was like a little paradise!

This was, without question, the worst 5-star hotel I have ever stayed in. I have travelled extensively across Europe, the Americas, and Asia for both work and leisure, and this experience fell far below any reasonable 5-star standard especially disappointing as it was our honeymoon. From the start, the experience was disorganised. We had emailed the hotel in advance with our arrival time, yet upon arrival we were informed we were booked on a later boat, creating immediate confusion and stress. Once we finally arrived at the hotel, we were forced to wait three hours for our room, despite seeing many other guests check in earlier. The following day, a serious issue occurred: due to a misunderstanding by the staff, we were booked onto a tour that we had never confirmed in writing. Nevertheless, we were charged €300, and despite explaining the situation, there was nothing we could do to reverse the charge. This lack of accountability was extremely frustrating and unprofessional. Dining was another major disappointment. All restaurants on the property require advance reservations at all times, yet there are no alternative dining options on the island. Arriving at any of the four restaurants without a booking, regardless of the time of day, results in poor reception and an unwelcoming attitude from staff. Finally, checkout was rigid and inhospitable. Checkout is set at 10:00 am, which is unusually early for a luxury resort. We requested a noon checkout and were refused. Only af

All staff were amazing

Estancia maravillosa. Es un destino muy bonito y muy tranquilo.

Our stay was just ok. The trash was still full and in the kitchen from the previous guest, there were dead roaches, there were dirty popsicle sticks by the pool. The coffee machine didn’t work either. A staff member did drop a different one by after I let them know. We also had the doorbell ring at 2am and wake everyone in the house… apparently this is common when the batteries run low? Seems like they should be routinely changed to prevent that from occurring. None of these issues are big, but combined are quite a few blunders considering we paid top dollar to stay here.

hermoso el lugar con una atencion excelente por parte de Mariela y Caroline. El hotel tiene un clima intimista que hace que uno se sienta muy comodo y a gusto

Our stay was just ok. The trash was still full and in the kitchen from the previous guest, there were dead roaches, there were dirty popsicle sticks by the pool. The coffee machine didn’t work either. A staff member did drop a different one by after I let them know. We also had the doorbell ring at 2am and wake everyone in the house… apparently this is common when the batteries run low? Seems like they should be routinely changed to prevent that from occurring. None of these issues are big, but combined are quite a few blunders considering we paid top dollar to stay here.

Estancia maravillosa. Es un destino muy bonito y muy tranquilo.