Ratings based on 12 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by Al from Houston, TX

Great Location Poor Service

Posted Feb 8, 2014
Pros: Location & view
Cons: Service
Location: Nothing close by except the Marina. No shuttle to the city except private vehicles or taxi which costs 180 pesos one-way.
Receptionists were rude & arrogant. Just because we got a discounted price through Expedia we were assigned the worst Standard Room in the Hotel. The courtesy van forgot to pick us up from the Marina after our boat tour booked through the hotel. We had to walk back uphill all the way in the cold. Concierge was indifferent telling us its only a courtesy. The driver forgot and went home. The boat tour included the drop-off & pick-up. Location is great with views of the lake & mountains. Dining is expensive. Far away from City Center.
5 out of 5
Recommended
for Everyone
by A verified traveler

Old-fashioned professional service,quietly elegant

Posted Jan 28, 2014
We sampled all restaurants - food was good. Breakfast excellent.
5 out of 5
Recommended
for Couples
by Rebecca from New York

Llao Llao: Great getaway with all of the amenities

Posted Jan 5, 2014 on Hotels.com
The hotel was great, and the service could not have been better. The one part of the experience that we were underwhelmed with was the room, which was fairly modest and small by the standards of everything else - the amenities and the beauty of the spot. That being said, it was very comfortable, too.
5 out of 5
Recommended
for Couples
by Larry from Maryland

A very special place

Posted Nov 7, 2013
Pros: The view, the service, and the food.
Cons: There could be a better system for arranging the shuttle service, that is, one NOT relying on the memory of the drivers.
Location: The hotel setting is spectacular and the area is gorgeous. Boat tours of the National Park are very close, and the hotel arranges land tours also.
The location and setting of the hotel is outstanding. Closest matches would be in Interlaken, Switzerland or Lake Louise in Canada. The staff are very nice all of the time, but one of the shuttle drivers forgot to pick us up from the tour port below the hotel. He was very apologetic. Some of the staff speak English well, and that was helpful. The hotel is not new, but the maintenance standards are very high and we found the room very comfortable. If you don't have a car, the restaurant choices in the hotel are limited. But the food is excellent in the restaurants as is the service. We also found the restaurants to be quite reasonably priced for the this level of hotel. Although we had booked a so-called "standard" room, supposedly without a view, in fact we had a delightful room that faced the mountains with a glimpse of Lake Moreno. It was lovely to watch the sun and clouds pass across the mountain. The proximity of the hotel to the port where the National Park boat tours leave from was a big plus, saving us a 40 minute trip each way to and from town. There is no need to use taxis to visit the town of Bariloche. The local public bus leaves every 20 minutes from the hotel. The reception desk sells the bus tickets. We had a great time in our 3 days there. We aren't golfers, but we wish we were as the golf course is beautiful.
3 out of 5
Recommended
for Couples
by Mike from USA

Historic Hotel for Tourists

Posted Jul 11, 2013 on Hotels.com
Historic Hotel. Old and well maintained. Small Bathrooms and Rooms. Expensive and not worth the money. Need to rent a car and they charge for everything. Great Property far from everything. Requires you rent a car which is expensive by international standards. Feels like a Tourist Money Pit. Much better options considering small amount of time you actually need your room during a busy Ski Trip. I would suggest other properties close to Bariloche and Cerro Catedral. One positive side is a magnificent breakfast which was included in the rate. This is not a 4 or 5 star room by any standard.
5 out of 5
Recommended
by catherine

exquisite!!

Posted Feb 4, 2013 on Hotels.com
I was a bit skeptical when I read "best hotel in the americas". It was certainly the best hotel I ever stayed in over 40 years of traveling. It is closed to outsiders not staying at the hotel so it is not overrun and the staff is there to serve the hotel guests only, and boy oh boy do they do it. I can only say if you are anywhere close, stay there. It is heaven.
4 out of 5
Recommended
by A verified traveler

In the middle of a lake

Posted Jan 31, 2013 on Hotels.com
Surrounded by an awesome forest is the Hotel Llao Llao. It's far from town, but that's not why you're here. You can go on great hikes and walks immediately out the front door. the staff is amazing, and the amenities of the hotel generally are great. Cons - the hotel rooms are a little small and clearly old. the hotel otherwise is old, but charming. Would have been nice to have a heater with a thermostat instead of just a radiator.
5 out of 5
Recommended
for Everyone
by Randi from NYC area,

Ultimate luxury hotel in the mountains and lakes

Posted Jan 28, 2013
Pros: Setting, decor and wonderful buffet breakfast
Cons: Distance from town of Bariloche - about 12 miles
Location: On a hilltop surrounded by mountains and lakes
Luxurious hotel in magnificent setting with great facilities and service.
4 out of 5
Recommended
for Everyone
by Alex from London

6* scenery

Posted Nov 25, 2012
Pros: The views
Cons: The food
Location: Asroundingly beautiful
Oudoors is 6* but indoors doesn't quite match up (and the restaurants are someone short)
5 out of 5
Recommended
by JES

Wonderful Hotel

Posted Oct 21, 2012 on Hotels.com
LLao LLao is about 25 minutes from the town of Bariloche. The hotel is exceptional and the views are some of the most beautiful I have ever seen. We truly never wanted to leave! If you can the Moreno Wing is worth the $$$'s.