Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
2.4 out of 5
78% of guests recommend
2.4 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Families
by Amanzebfrom Dubai

Off season

Posted Jan 9, 2015 on Hotels.com
The facilities in the hotel were impressive and location was very nice, but since we stayed off-season the hotel was not really operational. With limited choice of food in the hotel at this time it was a tough stay. The staff, though friendly does not facilitate the guests and we were refused many requests during a days stay. In season may be a good option but I would not advise staying here off season
Comment from Hotel Management
Apr 11, 2015 by Polat Thermal Hotel, Hotel Management
Dear Sir/Madam, We are glad to receive a comment from you and we will consider all the comments we received to give a better service to our customers. In a regular basis we give training to our staffs. We apologize for our staffs. Yours sincerely, Polat Thermal Hotel
4 out of 5
Recommended
for Couples
by A verified traveler

温泉は最高

Posted Oct 21, 2014 on Hotels.com
温泉が最高です。私の好みからすると、少し温度が高すぎますが、屋外温泉の噴出口直下の小さい湯船に入っていると、肌が一気に若返ります。ハマムも快適です。食事は朝夕ともビュッフェスタイルですが、少し種類が乏しいように思います。滞在中に天井から水漏れが有り、ルームサービスが対応できずに部屋を替わりました。
Comment from Hotel Management
Apr 11, 2015 by Polat Thermal Hotel, Hotel Management
Dear Sir/Madam, We are glad to receive a comment from you. We are very happy you to enjoy our thermal water in the hotel. The comments you made about the rooms will be considered to give a better services to our guests. Yours sincerely; Polat Thermal Hotel
2 out of 5
Recommended
for Families
by koichifrom 日本

残念でした

Posted Oct 20, 2014 on Hotels.com
ホテルの方の対応はよかったのですが、施設が古く、不衛生です。特に温泉はひどく、垢が浮いていました。残念なのは朝食です。種類も少なく、素っ気ない味でした。
2 out of 5
by A verified travelerfrom San Francisco

Thank god there are beautiful things to see nearby

Posted Oct 4, 2014
Pros: Not much
Cons: Pretty much everything. From a service standpoint if they actually tried harder it would go a long way to making the experience better
Location: The Pammukale hot springs and the Hieropolis are amazing sites, not to be missed!
After a lot of research decided that this hotel was the best of a number of not so good options. Unfortunately that was probably right as the hotel (like many in the region) was not focused on food or service and caters to large bus (budget) tourist groups. When you check in you are immediately approached by English speaking (the only ones in the place?) older men who encourage you to have a massage. The massage was good but very expensive, especially considering the rest of the facilities. The rooms were were showing wear and tear and no one in the hotel seemed to speak anything but Turkish. We had difficulties making local travel arrangements due to this.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 24, 2014 on Hotels.com
Food service is really poor and has bad quality. I have changed my room 3 times because of air conditions at rooms are not working properly and most of rooms are not clean and it stinks. not recommended!
3 out of 5
Recommended
for Couples
by 건발짐 염소from 부산

Pamukkale에서 차로 5~10분 거리인게 불편하지만...

Posted Jun 20, 2014
Pros: 호텔 규모있고 수영장 온천 무료로 이용할 수 있으며 넓은 호텔 요금에 저녁 아침 식사가 포함된건 좋음
Cons: 욕실 등의 청결도가 떨어지고 파묵칼레까지 거리가 있어 이동이 어려운 점이 단점임
Location: 파묵칼레 히에라폴리스 등등등
호텔 규모있고 수영장 온천 무료로 이용할 수 있으며 넓은 호텔 요금에 저녁 아침 식사가 포함된건 좋지만 욕실 등의 청결도가 떨어지고 파묵칼레까지 거리가 있어 이동이 어려운 점이 단점임
4 out of 5
Recommended
for Couples
by Y.Kfrom Germany

快適な施設

Posted Jun 6, 2014 on Hotels.com
温泉施設が外と中にあり、遅くまで入れるのと、トルコ式ハマムやサウナ、プールも充実しており、快適に過ごせました。 パムッカレ北門までは歩いても20分位で、乗り合いバスなら南門まで連れて行ってもらえます。
3 out of 5
Recommended
for Everyone
by Jack

Ok. Needs a few improvements.

Posted May 17, 2014
Rooms are comfortable and clean. Bathrooms need upgrading. Pools are nice and clean. Pretty well maintained hotel. Drink prices are absolutely ridiculous. 45 € for a 5€ bottle of wine. So don't drink before checking for the price. Paid 75€ three people. I think it was a bargain
1 out of 5
by josefrom miami

The no star 5 star hotel

Posted Sep 28, 2013
Pros: The view as we left.
Cons: Everything!
Location: Dont know because staff was not responsine to tourists needs or interests.
The hotel disappoints at evvery level. There is only one restaurant with no menu service and terrible food. If not for the salad bar we would not have eaten anything. Breakfast consisted of instant coffee and eggs any way as long as it was an omlette. The room ac did not work. The staff was not helpful and we wasted our 2 days due to their lack of customer service.