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Reviews of MH Florence Hotel & Spa

4 out of 5
MH Florence Hotel & Spa
Via Luigi Alamanni, 37, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 221 out of 382 reviews" "
Rating 8 - Good. 118 out of 382 reviews" "
Rating 6 - Okay. 30 out of 382 reviews" "
Rating 4 - Poor. 7 out of 382 reviews" "
Rating 2 - Terrible. 6 out of 382 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Dalbinder

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The AC is not available in this hotel all year round and we were told if it’s hot we should open the window. The hotel decides when to turn the AC on. Your choices in April are heat or nothing. The staff is not very friendly and the hotel does not allow irons. We stayed in several hotels throughout Italy on our trip and this was not a 4 star hotel experience as advertised. The hotel also quoted us a flat rate of $30 euros for the taxi to the airport and the taxi driver told us they are wrong and it’s $45 euros.
Stayed 6 nights in Apr 2024

10/10 Excellent

Moiz

Liked: Cleanliness
Perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for curry access on foot and airport tram right outside for convenience
Stayed 2 nights in Apr 2024

8/10 Good

Xiaoming, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a modern property but no much instruction about the different buttons.
Stayed 1 night in Apr 2024

6/10 Okay

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For being so close to the train station it was very difficult to find for non Italian speaking visitors from other countries. Perhaps a visual walking map from the train station to the hotel would have been helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel near S.M. Novella Train Station
This was a great option for us during our 2 night stay since it was about a 6 minute walk to the train station. We were in room 314, we booked a standard double room (it seemed more like a Q bed). The room was perfect, modern, clean, and the bathroom was perfect (walk-in shower, toilet, and bidet). Breakfast was included, which offered a wide selection and was delicious. We did not try the hotel bar, nor the spa. The pool area appeared lovely, but the weather was cool while visiting. We arrived prior to check in time, however our room was ready thus we didn't need to take advantage of the complimentary luggage storage with the front desk. There was a mini bar in the room, which was not complimentary. The windows in the bathroom and room also open for some fresh air. The area surrounding the hotel and train station is not the best, but just be aware when walking when dark. We never had any issues, but just as a precaution. There is also a metro rail stop right outside the hotel if using during your time in the city. Check out was quick, and only needed to pay the nightly city tax. We would consider staying at this property again if visiting Florence.
Stayed 2 nights in Nov 2023

10/10 Excellent

SIEW CHENG

Stayed 3 nights in Nov 2023

10/10 Excellent

Richard

Stayed 5 nights in Oct 2023

2/10 Terrible

Selina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not stay here again
Stayed 2 nights in Oct 2023

8/10 Good

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No laundry in the facility but it states on expedia web search that there is laundry. I want to do my laundry and dont want the hotel to do it for you (at a specific time and there is service charge for it) or have to go outside and do laundry. Be careful when booking hotel that states that there is laundry. It can be very misleading. If i have known, i would never book any hotel with no laundry in the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here. Beautiful. Clean and comfortable. Easy walk to train station and points of interest. Right next to train stop and i never heard them. Definately would stay here again.
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a nice stay, very close to the main train station....bit of a walk to the attractions but walkable. great hotel to use has a hub if you will be traveling to different cities
Stayed 2 nights in Sep 2023

8/10 Good

Ruth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! The only issue was there are trolley rail tracks running directly in front of hotel, making it impossible to drop off luggage from our rental car. There was no way to drive and pull up directly in front of the hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Geri Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming pool. Nice way to cool off after a long day in the heat. Great air conditioning. Modern ammenities.
Stayed 1 night in Sep 2023

8/10 Good

Will

Stayed 3 nights in Sep 2023

10/10 Excellent

Tyler

Traveled with family
Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2023

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very close and easy to get to from the train station and a reasonable walk to the Duomo & surroundings. Balcony is wonderful with a view of the Duomo, breakfast has a nice variety, condition of hotel and room is great. I stayed on the 5th floor and I think there were people moving the balcony furniture around which was loud and I’m a light sleeper. Bed was hard and uneven and pillows were very flat.
Stayed 2 nights in Aug 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a continent location for the train station. It was very clean and the room was a good size. Breakfast options were excellent, a choice of sweet and savoury. In the pictures it shows an outdoor bar area with a view, but we couldn’t find that. Overall great stay!
Stayed 2 nights in Aug 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
The negatives are, parking is expensive, and the hotel is pretty small, but overall the hotel was pretty good.
Stayed 1 night in Aug 2023

10/10 Excellent

Charlotte

Liked: Amenities
very modern, spacious room and bed, clean!
Stayed 1 night in Aug 2023

10/10 Excellent

Valerie

Stayed 1 night in Jul 2023

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Welcoming reception staff. Helpful and informative. Location good. Tram stop outside the front door, good for access, but not a noisy distraction. The range of food for breakfast gave a good choice, including an ice cream maker, which was a bonus in the summer heat. Spacious room had all we needed. Would definitely stay again, especially as an new outdoor pool area is nearly ready for use.
Stayed 1 night in Jul 2023

10/10 Excellent

Danielle

Stayed 1 night in Jul 2023

6/10 Okay

Mohammed

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Kimie, Highland

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Air conditioner works very good. Desk staff was not friendly but convenient location
Stayed 3 nights in Jun 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

2/10 Terrible

Leonel Antonio, New York

Business traveler, Traveled with family
Disliked: Cleanliness
Here the facts: 1) Ugly area 2) No restaurant 3) No room service 4) No water in the room but to buy from the mini bar 5) No glasses, only cheap paper cups 6) The room was not clean any day, nor where the beds made 7) Toilet paper was not replenished. I bought it myself.
Stayed 3 nights in Jun 2023
Response from irene on Jun 7, 2023
Dear Sir,thank you for your review.As per our conversation at check-out time we see that you have not cleaning of the room but after a controll we understand why: during your stay you put the "don't disturb" signal in the room so we wait to clean; it would be sufficient your request during your stay and, having chamber made all the day long, we would have clean the room immediately. Moreover: we have restaurant only for breakfast (as per information in our website), we have room service, we use biodegradable paper cups instead of plastic one. rgdsIrene

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Luigi

Stayed 3 nights in Feb 2023

10/10 Excellent

Sultan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel.
Nice friendly staff, good service, good location next to Florence train station.
Stayed 2 nights in Jan 2023

8/10 Good

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great for easy access to train station and tram to airport as well as walking into the centre making it a good option as a base to explore both Florence and the rest of Tuscany. Nothing particularly luxurious but nothing to complain about either! Staff were all nice and friendly.
Stayed 7 nights in Oct 2022

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent stay. The hotel location is close to the train station
Stayed 3 nights in Oct 2022

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's small, but priced right. Very clean and Modern. Very friendly and helpful staff. Close to train station and tram. Taxis can not pull up to property due to tram lane restrictions.
Stayed 1 night in Sep 2022

10/10 Excellent

iain

Stayed 1 night in Sep 2022

8/10 Good

Damian

Stayed 3 nights in Aug 2022

10/10 Excellent

tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest of staff couldn't have asked for better hospitality they made my stay at the hotel extra lively. The room was super clean and looked amazing.if I ever go back to Florence I know what hotel I'm going to book again!!!
Stayed 5 nights in Aug 2022

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except the check-in experience which was not nice. The half bald man with beard at the reception was not polite and not professional. I also stood at the front desk for 5 min while he was chatting and having a laugh with the cleaning lady and ignoring me. Otherwise the hotel is actually nice and well located, close to train station. The let down are the pillows which are thin like a paper It is actually nice to have a spa (free) after a long day of walking under the heat. Just need to book Special mention to the lady at the reception was really nice to us and the ladies from the breakfast Breakfast is not big but is enough and is decent
Stayed 3 nights in Jul 2022

10/10 Excellent

Mariassunta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel.
Stayed 3 nights in Jun 2022

2/10 Terrible

Henrietta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero flexibility in moving booking
We were very disappointed that the hotel showed no flexibility in allowing us to move our booking due to COVID. Our booking was during a time that it was illegal to leave the UK and despite requesting to move our booking months before the event the hotel did not respond to emails or phone calls.
Stayed 3 nights in May 2021

8/10 Good

Verified traveler

Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's less than 10 mins walk from the Florence train station and is very modern hotel. It was very clean and the staff was helpful. If you are staying in Florence then it's a perfect place to stay.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Moo, San Francisco

Traveled with group
Liked: Cleanliness, staff & service
The spa area really tiny, and it’s located at the basement level, the elevator that opens to the so called spa area has a strong mildew smell and sewer stench, I don’t think it should be called a hotel and spa, there’s only one person (who’s also the only masseuse) in charge of the spa. Besides the spa portion, everything else is great, the room, cleanliness, the breakfast , the front desk are all great. Just felt pretty disappointed when we saw how the so called spa area was set up.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely modern hotel in a great location. Amazing view from the terrace. Spa was very relaxing but book in advance to ensure you get a slot. Staff were also very friendly. Breakfast buffet was also very good too, wide selection and the best coffee I've had since being in Italy :)
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019