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Reviews of Zimmer Bosphorus Hotel - Special Class

4 out of 5
Zimmer Bosphorus Hotel - Special Class
Findikli Meclisi Mebusan Cad., No: 61 Beyoglu, Istanbul, Istanbul

Reviews

6.8
Rating 10 - Excellent. 79 out of 299 reviews" "
Rating 8 - Good. 79 out of 299 reviews" "
Rating 6 - Okay. 51 out of 299 reviews" "
Rating 4 - Poor. 39 out of 299 reviews" "
Rating 2 - Terrible. 51 out of 299 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hajar

Stayed 1 night in Oct 2023

6/10 Okay

Sushma

Liked: Cleanliness, staff & service
Not a very pleasant stay
Room was OK. The lifts need serious repairs. It took us 10 min to get the lift and get to our room. We checked in one room and they had a lounge just above our room so it was very noisy where as the details of the room say noise proof rooms. We had to request and change the room which they did for us. As soon as we got in the room we heard some girls shouting in the lift as the lift had stopped working and they were stuck. For breakfast it was surprising that we had to pay extra for a hot chocolate and for eggs. Those are basic things which should be a part of a breakfast. On the other side the staff was very helpful. As soon as we complained they changed the room for us. During check out one of the staffs really tried hard to get us a taxi. Unfortunately I personally wouldn't go again to the hotel
Stayed 1 night in Oct 2022

10/10 Excellent

Hassan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2022

6/10 Okay

Zandi

Traveled with family
Stayed 3 nights in Aug 2022

6/10 Okay

Nitin

Traveled with family
Liked: Staff & service
great location.. bad experience..
Bathroom privacy is a concern.. Aircon did not work properly.. they were not able to fix.. lift buttons need some work.. Sloppy housekeeping.. bathrooms had been recently renovated.. still had construction dust.. took away 4 towels and then replaced 3.. Horrible breakfast experience .. no buffet.. so must take their set meal with beef (we are vegetarians).. not interested in our inputs.. no replacements offered.. charged extra even though we didnt take their set meal..
Stayed 2 nights in Jun 2022

2/10 Terrible

maryam

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was DIRTY and was dusty. The mini fridge was broken We stayed for 2 nights and no housekeeping was done despite us putting a sign on the door and also calling reception to inform them no housekeeping was done and they said they would send someone but they never did. Utterly unprofessional staff. I do not know how this hotel is still operating
Stayed 2 nights in Jun 2022

2/10 Terrible

Mustafa, Abilene

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It feel like the rooms never had any maintenance
Stayed 1 night in Jun 2022

4/10 Poor

Khaled

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People are so Rude and my room was not clean the bathroom has leak water I told them 2 times no one cares
Stayed 10 nights in May 2022

10/10 Excellent

Rasha Abdullah

Stayed 4 nights in Apr 2022
Response from sales on May 5, 2022
Tesekkur ederız

2/10 Terrible

Sergil

Stayed 3 nights in Apr 2022
Response from Sales on May 5, 2022
tesekkur ederız

10/10 Excellent

malak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Metin

Stayed 5 nights in Dec 2021

8/10 Good

Aya

Traveled with family
Liked: Staff & service
Great location, nice view
Stayed 3 nights in Dec 2021

2/10 Terrible

Hassan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I had ever stay in .. Don’t try it
One of the worst hotel I have had ever stayed in since 35 years ago when I started traveling around the world .. the employees are very friendly but the rooms that had given to us were very awful .. very dirty and blankets untidy.. very very noisy especially from outside traffic and the police sirens and the ship’s horns.. moreover, guests and employees were very noisy and couldn’t sleep at all. The worst nightmare was the bathroom!! The toilet flush didn’t work and the washbasin drainage was blocked and the water overflow!!! Additionally the water was freezing and there was no hot water at all.. I was planning to stay two weeks in this hotel but my family requested me to leave day to a franchised chain hotel which I did. Therefore, I don’t recommend this hotel and the owner of this hotel should think twice before running a hotel in this situation!!! I don’t recommend Hotels.com to do business with this hotel again. It will damage its reputation and international image that hotels.com built over too many years.
Stayed 12 nights in Dec 2021

4/10 Poor

Bibi

Stayed 6 nights in Sep 2021

2/10 Terrible

Touria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For an average of $110 per night , I stayed in the worst dirtiest smelly hotel room in my life. The bed sheets smelled so bad I couldn’t sleep. Pillow were very uncomfortable and the cover was very small and smelly. The shower was loaded with mold and rust and greedy floor . Hallways dark no working lights .
Stayed 3 nights in Oct 2021

8/10 Good

Ladan

Traveled with group
Liked: Staff & service, amenities
I think that the service was very good. The reception especially tried their best to make sure everything was to my liking. The room I had was in a bit of a state of disrepair, but I did also get the cheapest room so I can't really complain.
Stayed 8 nights in Sep 2021

10/10 Excellent

esmaeil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
is excellent stay
is very good location and good room quality
Stayed 3 nights in Sep 2021

6/10 Okay

khachik

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not a 4 star hotel
Don’t go there it’s more like a motel all they care about is the rooftop restaurant, rooms are terrible
Stayed 3 nights in May 2021

10/10 Excellent

Haitham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Davood

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Hesham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jan 2020
Response from Elmira Babacan on Feb 9, 2020
Thank you for your review

10/10 Excellent

Mustafa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel
so amazing hotel and one of the best even the was so low very happy highly recommended hotel
Stayed 1 night in Feb 2020
Response from Elmira Babacan on Feb 7, 2020
Dear Mustafa, Thank you for choosing us for your stay and sharing your much valued comment with us. We are very pleased to read that you enjoyed your time at Zimmer Hotel and were impressed with our facilities and services . We highly appreciate your wonderful feedback and find it a great source of motivation for our staff. We hope to welcome you back in the near future. Best Regards, Guest Relations Executive

6/10 Okay

belal s

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Elmira Babacan on Feb 1, 2020
Thank you for your review

4/10 Poor

Sohair

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing is bad except the location
Stayed 8 nights in Dec 2019
Response from Elmira Babacan on Jan 20, 2020
Dear Guest, Thank you for taking the time to leave a review of your recent stay with us. Please be assured that your comments and concerns are shared with our management team to ensure any disturbance that may be caused is kept to a minimum and our service standards are as consistent as you expect. Your comments are really helpful for the entire hotel team and they encourage us to improve our services. Best Regards, Guest Relations Executive

10/10 Excellent

ASMA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful.
was very good :)
Stayed 4 nights in Dec 2019
Response from Elmira Babacan on Dec 26, 2019
Dear Asma, Thank you for choosing us for your stay and sharing your much valued comment with us. We are very pleased to read that you enjoyed your time at Zimmer Hotel and were impressed with our facilities and services . We highly appreciate your wonderful feedback and find it a great source of motivation for our staff. We hope to welcome you back in the near future. Best Regards, Guest Relations Executive

8/10 Good

Robertas

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Elmira Babacan on Dec 25, 2019
Thank you for your review

10/10 Excellent

Verified traveler

Stayed 6 nights in Dec 2019
Response from Elmira Babacan on Dec 25, 2019
Thank you for your review

8/10 Good

Sameh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Amazing location, next to tram station and bus station. Great view to the phosphorus. Very friendly staff.
Stayed 1 night in Dec 2019
Response from Elmira Babacan on Dec 20, 2019
Dear Sameh, Thank you for choosing us for your stay and sharing your much valued comment with us. We are very pleased to read that you enjoyed your time at Zimmer Hotel and were impressed with our facilities and services . We highly appreciate your wonderful feedback and find it a great source of motivation for our staff. We hope to welcome you back in the near future. Best Regards, Guest Relations Executive

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Strategic location and beautiful view from 7th flr
Excellent location for tourist since there was tram just opposite. Some rooms need to be repair esp toilet light, bedroom light & hairdryer. Male reception work late night shift were very helpful & friendly when we arrived but day shift (name I can’t remember) were very rude during teleconversation when we were asked to be transfered to another room. Breakfast was same everday not variety. The breakfast time was from 7 to 10.30 but it should be extended to 11.30am since some tourist woke up late because long hours travel or entertainment should be considered by the hotel management. The service was not up to standard.
Stayed 5 nights in Dec 2019
Response from Elmira Babacan on Dec 17, 2019
Dear Guest, Thank you for choosing us for your stay and sharing your much valued comment with us. We are very pleased to read that you enjoyed your time at Zimmer Hotel and were impressed with our facilities and services . We highly appreciate your wonderful feedback and find it a great source of motivation for our staff. Please be assured that your comments and concerns are shared with our management team to ensure any disturbance that may be caused is kept to a minimum and our service standards are as consistent as you expect. Your comments are really helpful for the entire hotel team and they encourage us to improve our services. We hope to welcome you back in the near future. Best Regards, Guest Relations Executive

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
It was old room with some problem...and the night until 3 o'clock some very high noise sound to our room...
Stayed 5 nights in Dec 2019
Response from Elmira Babacan on Dec 13, 2019
Dear Guest, Thank you for taking the time to leave a review of your recent stay with us. Please be assured that your comments and concerns are shared with our management team to ensure any disturbance that may be caused is kept to a minimum and our service standards are as consistent as you expect. Your comments are really helpful for the entire hotel team and they encourage us to improve our services. Best Regards, Guest Relations Executive

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is amazing - service was also good. We got upgraded to a suite which was stinking to the point we couldnt even enter the suite. We were then given a room with a beautiful view but was tiny.The hotel seems to be in a constant state of needing repair- we had to call to get the water heater fixed, room cards didn't work- but to the hotel's credit, an electrician came at 1 am to fix the door. There was always a wait for the elevator- as the hotel had a rooftop hookah bar. The pros are that the location is great with a view of the Bosphorous and is right across a tram station. The rooftop restaurant served great food and is a happening hookah lounge. Only if they could work on the hotel infrastructure.
Stayed 2 nights in Nov 2019
Response from Elmira Babacan on Dec 6, 2019
Dear Guest, Thank you for choosing us for your stay and sharing your much valued comment with us. We are very pleased to read that you enjoyed your time at Zimmer Hotel and were impressed with our facilities and services . We highly appreciate your wonderful feedback and find it a great source of motivation for our staff. Please be assured that your comments and concerns are shared with our management team to ensure any disturbance that may be caused is kept to a minimum and our service standards are as consistent as you expect. Your comments are really helpful for the entire hotel team and they encourage us to improve our services. We hope to welcome you back in the near future. Best Regards, Guest Relations Executive

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2019
Response from Elmira Babacan on Nov 21, 2019
Thank you foryour review

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad hotel and staff and room is very very very very bad
Stayed 3 nights in Oct 2019
Response from Elmira Babacan on Nov 7, 2019
Dear Guest, Thank you for taking the time to leave a review of your recent stay with us. Please be assured that your comments and concerns are shared with our management team to ensure any disturbance that may be caused is kept to a minimum and our service standards are as consistent as you expect. Your comments are really helpful for the entire hotel team and they encourage us to improve our services. Best Regards, Guest Relations Executive

8/10 Good

Velislava

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Elmira Babacan on Nov 4, 2019
Thank you for your review

2/10 Terrible

Soliman

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Old Hotel and noisy and not customer friendly.
I booked a sea view Room but when I reached there they told me that we don’t have rooms availability and I was waiting for more than one hour after that they gave me a normal room but same price of sea view . This Hotel was very noisy and old bathroom.there is not customer friendly.
Stayed 1 night in Oct 2019
Response from Elmira Babacan on Oct 24, 2019
Dear Soliman, Thank you for taking the time to leave a review of your recent stay with us. Please be assured that your comments and concerns are shared with our management team to ensure any disturbance that may be caused is kept to a minimum and our service standards are as consistent as you expect. Your comments are really helpful for the entire hotel team and they encourage us to improve our services. Best Regards, Guest Relations Executive

4/10 Poor

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
Facilities were not great. Simple things didn’t work like the lock on the toilet door, the rooms smelled like damp and the cleanliness wasn’t great. The biggest issue was the first night they put us in the room under Lulu Hookah lounge and we did not sleep all night. Tables being moved around until 5 am, no sound proofing, no blackout curtains so the light came through the window reflected on the mirrors straight into your eyes and cutlery being moved around. They seem to put anyone that come to the hotel in that room for the first night - expecting people to request a room change. I am aware of 2 other customers that were placed in that room for the first night. Breakfast is okay, filter coffee runs out at 8:20, staff are nice and speak English.
Stayed 6 nights in Oct 2019
Response from Elmira Babacan on Oct 21, 2019
Thank you for your review

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible horrible hotel.. Dirty, humid...fake photos on gallery...never book this hotel...its 1 star hotel not 4 star...dirty dirty rooms...
Stayed 9 nights in Oct 2019
Response from Elmira Babacan on Nov 21, 2019
Dear Guest, Thank you for taking the time to leave a review of your recent stay with us. Please be assured that your comments and concerns are shared with our management team to ensure any disturbance that may be caused is kept to a minimum and our service standards are as consistent as you expect. Your comments are really helpful for the entire hotel team and they encourage us to improve our services. Best Regards, Guest Relations Executive

6/10 Okay

Verified traveler

Traveled with family and small children
In general the hotel was average, the location was good, the staff service was average
Stayed 13 nights in Sep 2019
Response from Elmira Babacan on Sep 23, 2019
Dear Guest, Thank you for taking the time to leave a review of your recent stay with us. Please be assured that your comments and concerns are shared with our management team to ensure any disturbance that may be caused is kept to a minimum and our service standards are as consistent as you expect. Your comments are really helpful for the entire hotel team and they encourage us to improve our services. Best Regards, Guest Relations Executive

2/10 Terrible

Atx, Texas

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very dangerous, anyone can walk in from the club/lounge upstairs without being checked and they can go to any floor. The rooms all smell like cigarettes and AC only functions for 15-20 min then goes on fan air. Not recommended
Stayed 5 nights in Sep 2019
Response from Elmira Babacan on Sep 16, 2019
Dear Guest, Thank you for taking the time to leave a review of your recent stay with us. Please be assured that your comments and concerns are shared with our management team to ensure any disturbance that may be caused is kept to a minimum and our service standards are as consistent as you expect. Your comments are really helpful for the entire hotel team and they encourage us to improve our services. Best Regards, Guest Relations Executive

6/10 Okay

Matthew, NY

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff were rude, unhelpful with unbelievably judgmental attitude, every time I walked into the hotel they judged my looks and questioned me if I’m really staying here. The booking was altered without informing me, I booked a room for a proper sea view but got a room close to the ground with loud city noises, and with annoying problems in the toilet, problematic window that won’t open, light sensors that always turn on & off randomly loud noises coming from the ventilation and leaking sink pipes and not working TV remote.
Stayed 2 nights in Aug 2019
Response from Elmira Babacan on Sep 4, 2019
Dear Matthew, Thank you for taking the time to leave a review of your recent stay with us. Please be assured that your comments and concerns are shared with our management team to ensure any disturbance that may be caused is kept to a minimum and our service standards are as consistent as you expect. Your comments are really helpful for the entire hotel team and they encourage us to improve our services. Best Regards, Guest Relations Executive

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Elmira Babacan on Sep 2, 2019
Thanks for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Elmira Babacan on Sep 2, 2019
thank you for review

8/10 Good

Verified traveler

Stayed 5 nights in Aug 2019
Response from Elmira Babacan on Aug 12, 2019
Hello, Thank your for your review

2/10 Terrible

H

Business traveler
Disliked: Cleanliness, staff & service
Very very bad First floor a lot of noise and no view Sixth floora lot of noise beacuse there is a restoran on the seventh floor and all the time has a lot of noise due to the moving of chair Even in the middle of the night
Stayed 6 nights in Jun 2019
Response from Elmira Babacan on Jul 3, 2019
Dear Guest, Thank you for taking the time to leave a review of your recent stay with us. Please be assured that your comments and concerns are shared with our management team to ensure any disturbance that may be caused is kept to a minimum and our service standards are as consistent as you expect. Your comments are really helpful for the entire hotel team and they encourage us to improve our services. Best Regards, Guest Relations Executive

10/10 Excellent

pitrasb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont Try City view, just book see view and you Will be at the On OF the best hotel in istanbul, nice resturant, nice staff, Very Good location, thanks zimmer
Stayed 7 nights in Jun 2019
Response from Elmira Babacan on Jun 24, 2019
Dear Pitrsab, Thank you for choosing us for your stay and sharing your much valued comment with us. We are very pleased to read that you enjoyed your time at Zimmer Hotel and were impressed with our facilities and services . We highly appreciate your wonderful feedback and find it a great source of motivation for our staff. We hope to welcome you back in the near future. Best Regards, Guest Relations Executive