Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from mexico

Excellent. Everything

Posted Aug 2, 2014
The hotel has excellent location and service. A got a recently renovated room which was excellent in all aspects. It is the best choice in the 200-300 usd range. Good parking, internet and excellent breakfast. I would definitively stay there again. I run a hotel chain in Mexico and appreciate their effort in making the hotel what it is. Mazaltov.
3 out of 5
by A verified traveler

Our first stop in Israel.

Posted Jul 14, 2014
We were expecting a 5star hotel and while.the location was great this was bu no means five star. The lobby was very nice and comfortable and seemed to be much more recently remodled than the rooms. They are.in serious need of remodeling. As well as remodeling they could really use a thourough cleaning- very dirty. The staff were fine- not rude but not overly friendly and welcoming. We will not stay here again..
4 out of 5
for Everyone
by A verified traveler from Monterey Park, CA

First Class Hotel in convenient location

Posted Jul 6, 2014
Pros: Elevators were speedy; breakfast was bountiful; desk clerks accommodating.
Cons: Could not open window in room; an additional restaurant for dinner; fresh air rather than using air conditioner.
Location: Restaurants one block away; Mamilla Mall - a short walk with upscale shops and restaurants - at the end of the Mall was the entrance to the Old City!!
5 out of 5
for Everyone
by A verified traveler from London

Excellent position, really comfortable

Posted Jul 4, 2014
Excellent hotel wonderful stay, great location. Was recommended by friends and they were right to do so.
3 out of 5
for Everyone
by sammy from london

This is not a 5 star hotel

Posted Jun 30, 2014
Pros: Good location .
Cons: Staff in reception were not friendly or helpful in anyway .
Location: Jaffa gate 15 minutes walk or take a short cut through the park . Small supermarket nearby and handy .
Stayed here for 5 nights with my wife as we wanted to be as near to the old city as possible . Good 15 minutes walk to Jaffa gate or you can take a short cut through the park . Nothing special about the hotel except for the good location . Staff in reception were not helpful or friendly . Breakfast was ok . There is a small supermarket near the hotel. Good public transport access with bus stop outside the hotel or go to Jaffa gate for buses to Bethlehem . We walked a lot , used buses and light railway . People are friendly , helpful and there was never any fear of our safety .
4 out of 5
for Everyone
by A verified traveler from Northbrook, il

Nice only in remodeled portion. Swimming pool

Posted Jun 21, 2014
Pool was a nice feature after a long walks in Jerusalem.breakfast was huge and great that it was included in our stay.
3 out of 5
for Everyone
by A verified traveler

Good location

Posted Jun 17, 2014
Pros: Location & Elliot at the desk.
Cons: Housekeeping.
Location: You can walk everywhere from this location.
Well located for walking to many sites & the Old City. Elliot at front desk was outstanding. The rest of the desk staff, not always as helpful. Good sized room. However, housekeeping could be better. On arrival, a nice welcome tray of fruit. However, during course of 5 day stay, the plates & utensils were not changed. Used napkin was refolded on a plate with crumbs. Had to speak to staff to remove. Breakfast was very good.
5 out of 5
for Couples
by alex from Bronx, NY

very nice

Posted May 16, 2014
Pros: location
Cons: lower the price.
Location: close to old city
Awesome location, clean rooms. Older part is quite dated, so ask for the room in new addition.
3 out of 5
by A verified traveler

Passover in Jerusalem

Posted Apr 29, 2014
Pros: The bed
Cons: The breakfast buffet and the room condition.
Location: The hotel is located in the center of Jerusalem near the old city and many other sites. It is a strong point for this hotel.
The hotel room I took was for two people. Coming from the US, I was not aware that hotel rooms could be so small. Even though it was small, it had a comfortable bed , small desk and chair and a large bathroom. Overall the room was ok but I was surprised by a number of small issues. 1) The complimentary water was randomly replaced. I would expect them to either replace the water bottle every day (since the price of the room is the same for one day or 16) but during my stay, it was replaced only 3 times (though I finished the bottle every time it was replaced). 2) The window of the room would not lock and would open completely making it a safety risk had I had small children with me. One evening I arrived and the window was blown open since there was no way to lock it. Only then did I realize it was faulty. Since it was close to the end of my stay, I did not report it (room 801). 3) The dining room had a limited breakfast. This is partially due to Passover but even after the holiday the food selection would be random. Some days it was good and others they had too few choices.
2 out of 5
by Merrill from Washington, DC

Hotel has a lot of Problems

Posted Apr 23, 2014
Pros: Great location.
Cons: Management, service, food, rooms.
Location: Easy walking distance to the old City, Mamilla Mall, Ben Yehuda Street. It's a great area to walk around.
We were very disappointed in our experience at the Dan Panorama in Jerusalem. We booked the Hotel for 5 days. We had internet service in our room the day we arrived. The next 4 days we had no internet service. Each day we were assured the Wifi would be up the next day, but it never was. It took two days for the Hotel to respond to multiple requests to put the single beds in our room together. Our kid's bed was hard as a rock. The desk offered to bring in a softer mattress, but we had to ask three times and speak to the manager before they finally took care of it. We were supposedly in an executive room, but it was not one of the refurbished rooms, the hairdryer and the vanity mirror were broken, and it took several calls to get a working hairdryer. The biggest problem is the Hotel Staff which was very rude, abrupt and unresponsive. When at one point I asked to speak to the Hotel Manager, the front desk person demanded to know what I wanted before he would call the manager! We were not the only ones having problems. The lobby was filled with guests complaining about similar service issues. Even our Israeli tour guide found the front desk to be rude and unhelpful. In short, this is a poorly managed Hotel with a lot of problems. It is not a 4 or 5 Star Hotel by any means.
Comment from Hotel Management
May 13, 2014 by DanHotels, Hotel Management
Dear Merrill, First I would like to thank you for the nice words regarding our great location. It is only through guest feedback that we are able to monitor and develop our maintenance and service. Throughout the chain, every effort is made to ensure the highest levels of guest experience at all times, so we are always sorry to hear when a guest feels that we have fallen short. While it comes a little too late to rectify for you on this occasion, we have been sure to take on board your comments for thorough and immediate attention to the relevant managers; thank you again for highlighting these areas to us. We'd certainly love the opportunity to show you that we can do so much better and relish the opportunity of a return visit. With thanks and Best regards, Natalie Shalom Guest Relations Manager