Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
2.0 out of 5
2.7 Room cleanliness
1.7 Service & staff
1.7 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Hugo from England

Nice hotel but boring and don't go all inclusive

Posted Jun 18, 2014
Pros: Close to the airport
Cons: entertainment should be provided
Location: Beach excellent
Hotel ok, no entertainment, adults only but kids nursery right next to the pool so like being with all the kids. Food and staff good but just nothing to do as after dinner no one in the bar area, the all inclusive does not include a lot and very set times so advise going half board if you do decide to stay here. The beach not far and excellent so most of time spent out of the hotel but terrible if it rains as really nothing to do If you want a very quiet holiday on your own and be in bed for 10pm then this is the place for you.
2 out of 5
Recommended
for Business Travelers
by USA Sailor from California

Avoid this hotel

Posted Apr 9, 2013 on Hotels.com
While the location is somewhat convenient to the Arenal yacht harbor which is where our event was located, this hotel is lacking in most of the important traits that provide for a comfortable stay. The beds are terrible and hard. The heat was on while we were there and there was no Air Conditioning working at the same time. The Wifi did not work except for in the lobby. The staff was unconcerned about any of my complaints and upon check in I was literally verbally harassed every time I passed the front desk by a staff person tell me that "I had to pay for the room". This was not true as I had already paid in full on hotels.com. I would avoid this hotel and will do so for the next 3 years that I return for this event.
1 out of 5
by A verified traveler from Belleville, Ontario

Nightmare!!!

Posted Sep 11, 2011
The hotel was very old & shabby and everything seemed dirty. Even pool area was run down. There was very little english spoken, everything was in german or spanish. I would never stay at this hotel again.