Ratings based on 809 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by donna from Portland, or

convenient location, close to freeway

Posted Apr 15, 2014
Pros: convenience
Cons: room setup when we arrived. See note above
Location: Near San Francisco, and the friends that we wanted to see.
comfortable bed, had to ask for toilet paper and kleenex the first evening. close to freeway without hearing freeway noise. Cafe OK, food unremarkable. Office staff very helpful
2 out of 5
by A verified traveler


Posted Apr 10, 2014
I was really disappointed when i asked the front desk if they have refrigerator in the room. She said NO! She said she will try to see if i can have one?? I received a call 30 mns later and the answer was" We don't have any refrigerator!!!!!!" I needed it to put medication. Too Noisy Sheraton?????
3 out of 5
by A verified traveler from California


Posted Apr 8, 2014
Pros: Convenient location to restaurants, shopping, and grocery store. Free internet connection and wi-fi is always a plus.
Cons: See previous comments
Location: See previous comments
As a daily distance commuter, I chose to stay here overnite for work related reasons and bad weather. I participated in an event that ended late in the evening, and had an early morning meeting the following day. I thought it would be better to be rested and on time for the morning meeting rather than drive almost 2.5 hours home in congested traffic, heavy rain, and thunderstorms. The climate control set up in the room worked, but it was inefficient and noisy throughout the nite. I was informed that all of the rooms were set up in the same manner. This was the older manual fan/heater/swamp cooler re-wired somehow to a wall thermostat. It took all night for the room to warm up a few degrees, and the fan/blower was very noisy throughout the nite--it did not shut off. The in-room upholstery could use a good shampoo, in-room utilities could use an upgrade, cracked tiles and missing fixtures could be replaced, and perhaps attention could be given to the bathroom tile floors in need of cleaning. The very worn desk chair did not have an adjustable height, the seating had poor or no padding, and it was not an ergonomic chair. The staff were polite, courteous, and attentive. I did not get the restful sleep I was hoping for, but to say the least, I did not have to drive through bad weather.
3 out of 5
by J and B from Washington state

Quiet room #370 on third floor for four nights

Posted Apr 6, 2014
Pros: Convenience to the freeway and grocery store Hot tub was nice
Cons: Provide more washcloths
Location: Not many restaurants to choose from for breakfast, lunch and dinner Hotel restaurant was overpriced
The air conditioner didn't work and dripped on the carpet. The windows had constant condensation on the inside and were not wiped down by cleaning staff. There was a shortage of washcloths, and even tho we requested some multiple times, we were never given any.
3 out of 5
for Everyone
by A verified traveler

OK Hotel

Posted Apr 5, 2014
Pros: The location.
Cons: More light in the room and heater working.
Hotel room was dark, cold and heater did not work. No desk chair. Room needed more light. It could use a night light so room is not completely dark if you have to wake up to use bathroom. The bed was comfortable.
4 out of 5
for Everyone
by Michael from Plunkett

Good value. Very clean.

Posted Apr 1, 2014
Good hotel we come back to because of location, quality, and value. When they couldn't stop the fire alarm from chirping they just gave us another room down the hall.
3 out of 5
for Everyone
by A verified traveler

Mostly good place to stay

Posted Apr 1, 2014
Hotel is nice and in good condition. 2 negatives comments. When making my reservation, there was a place to request special needs. Since fridge and micro weren't a given in each room, I asked for that on the form. When checking in, I asked again for that and for a quiet room. I got the fridge, but not the microwave which led to going down to the cafe in the lobby, before it was open, and making my own oatmeal. The quiet room faced the freeway, so that could have been better. Neither is a big deal, but this isn't a inexpensive hotel room.
3 out of 5
for Everyone
by Del


Posted Mar 23, 2014
Keep forgetting not to get a room by an elavator. Just because of the loud people. Downside was the showerhead was broken and they forgot to give us our breakfast buffet tickets. Ended up with another room for the next night. Expensive hassel
5 out of 5
for Everyone
by A verified traveler

four points

Posted Mar 16, 2014
Pros: close to Dr. office
Cons: smaller pillows
Location: close to city
good staff, clean room, nice decorations. Room service was on time and tasty.
3 out of 5
by Bobby from D

Very noisy but decent looking rooms.

Posted Mar 9, 2014
When we first came in the hotel staff was friendly enough, but fairly easily distracted. The young lady who helped us after we got our room keys the room was enough to find, we were on the top floor, but the elevator ride was a little rickety feeling. When we got to the room it looked clean but had an overwhelming feeling of grimyness. We tried to open the window to get some fresh air but it would only open about two inches! Then it stil wasn't open, because on the other side of it where I would expect a screen there was another pane of glass! Seriously?..... Anyway the bed was comfy....kinda..... We put out our door hanger for breakfast room service (18% gratuity !) and in the morning it arrived on time thankfully, but nearly everything was burnt. Except the eggs....and the "toast" that had looked like it was in the toaster for a few seconds, it was barely brown on even one end, the rest was still normal bread color! The check out took a few minuets then we were on our way. My advice, it's a decent hotel for one night, but don't have too high of expectations.