Extended Stay America Oakland - Alameda Airport Reviews

Your review for our hotel was recently brought to my attention. I sincerely apologize that your room was not cleaned properly before check-in. I met with our staff, and we will thoroughly inspect all rooms before check-in, to ensure that the room is clean so that your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. Still, it's great to hear that our pet-friendly policy met your travel needs. We hope to have the opportunity to provide you with a better stay in the future.

The feedback provided in your review is much appreciated. We appreciate the kind comments about our customer service. We are glad to know that you found our hotel to be a good value for your budget. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future.

Thank you for your recent review of your stay. I sincerely apologize for the airplane noise you experienced during your stay with us. I will work with my staff to better place guests in order to avoid noise, and to prepare guests for the reality of our location upon check-in. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

I received a copy of your review, and wanted to take a moment to personally respond. We apologize that you experienced a loud noise disturbance during your stay. Your comments were reviewed by the staff, and we will be working to inform guests of our noise policy in the future to prevent your experience from being repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

Thank you for posting a review of our hotel. We are sorry to hear that you experienced a noise issue during your stay; however, we are glad that you enjoyed your comfortable room and our grab-and-go breakfast. We will monitor our hallways more frequently to ensure noise is kept to a minimum during quiet hours. Thank you again for telling us about your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.