Ratings based on 110 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
for Everyoneby Mark
Terrible in handling problemsPosted Nov 3, 2013
The room in itself was fine. But the window wouldn't close completely, it was obviously broken. And trust me, next to the airport, windows have to be closed. They wouldn't give me another room, saying they were full (really?) but they assured me it would be fixed the next day. But nobody took even a look at it. Next day my door wouldn't open. I had to wait half an hour before someone could open it. Apparently it was the battery of the lock and the couldn't find the tool to open it. Well, if you don't want to check the batteries regularly, you should at least have the tools at hand to replace them IMMEDIATELY.
Jan 6, 2013 by Manager
Mark - The feedback provided in your review is much appreciated. Having your window not fixed during your stay is unacceptable, and I sincerely apologize for your experience. I have spoken with the team and trained them all on how to access our door looks, hoping to ensure that a issue like this is prevented in the future. Again I want to apologies for the inconvenience. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
for Everyoneby A verified traveler
Not recommended!Posted Oct 30, 2013
Cons: Cleaner rooms, nicer beds, deposit should be made clear ahead of time, staff should not be on personal calls while people are at the front desk
Location: Oakland Airport
There were a couple of us staying there for business and I have asked all of them to let me know how their stay was everyone of them let me know the rooms were not cleaned very well, they had stuff in drawers, counters were dirty, toilets were not cleaned. The beds were very uncomfortable and made lots of noise when you would roll over. They charged us a deposit which was not told to us ahead of time for the room which was already paid for in advance by a business account. This can cause some problems if people do not have the $100.00 on them to put down for a deposit. I know that this is probably not their control but the yard maintenance started at 5 AM which for those of us who would like to sleep really cant when the blowers and lawn mowers are going that early. Not cleaning the rooms on a daily basis is not the best practice people really would like fresh towels and beds made with out having to go down to the front desk and ask for it. Would not recommend this place for anyone to stay at especially for the price much better places to stay!
Jan 1, 2013 by Manager
The comments in your review was brought to my attention. To hear that your room was not clean when you checked in , I sincerely apologies for the inconvenience. As the hotel manager, I can ensure you that I have spoken with the staff and going forward, we will inspect rooms prior to check-in to ensure your experience is not repeated. For you to go through and hear landscaping being done at 5am in the morning is unacceptable and I am truly sorry. We will be speaking with our vendor to see if there is another time we can schedule for landscaping. Again, thank you for bring this to my attention. I appreciate you providing us with feedback. I do hope your return to your hotel, or any other Extended Stay Hotel location in the future.
Recommendedby A verified traveler
Less than expectedPosted Aug 27, 2013 on Hotels.com
Would not stay there again. Poor room maintenance. Smoke odor and we were not informed it was a smoking room.
Recommendedby John from Chicago
a quiet hotel for being next to a airportPosted Aug 19, 2013 on Hotels.com
The hotel looks like a completely remodel and updated place. The hotel staff was nice and friendly. The hotel manager(Moses) upgraded our room when the king size bed in our reserved was a queen. Overall a very nice hotel.
for Couplesby Tonisha from Alameda
Awesome!!!Posted Aug 17, 2013 on Hotels.com
Everything was great except, I paid cash for my security deposit and I thinks it's dumb to mail it back to you. That doesn't make any type if since. Cash deposits should be returned after checkout.
Recommendedby GB from Oakland
Posted Aug 14, 2013 on Hotels.com
We reserved a non-smoking room, when we entered the room it smelled like someone has just put a cigarette out. We were given a different room, but the bathroom didn't look cleaned. There was a black ring in the tub and hair on tile. The silverware didn't look washed.
for Business Travelersby cen from alameda
dirtyPosted Aug 8, 2013 on Hotels.com
I checked in.they gave me a room.only ro find out.its not yet clean.the following day.I asked to clean my room, and front desk told me ill be charged $10. Its ok.when I get back, later in the safternoon.they're just starting to clean. I wanted to rest, that's why I booked..then these what happen.the manager is not sincerely apologetic..because , he keeps telling me policy.I was charged for my request.its not free!
for Familiesby A verified traveler
Posted Aug 7, 2013 on Hotels.com
for Familiesby Suzanna from Tucson, AZ
Very squeaky bed - unable to fully rest.Posted Jul 30, 2013
Pros: Very clean and an incredibly friendly staff.
Cons: Better bed and an on call maintenance person.
Location: Was very far from the city and night life.
Stayed for four nights. Voiced my concerns regarding the bed and the staff did their best to find a room that did not have a squeaky bed and were unable to find one. Unfortunately it became a matter of the quality of the beds in the hotel as a whole. On the final night our toilet flooded. I called the front desk and was told to come get the plunger. Attempted the unplug the toilette on my own once again called the front desk. The staff informed me the maintenance person would arrive in the morning. In an attempt to correct the situation he suggested we use the employee restroom on the first floor. This was not acceptable to have a non-functioning toilette. At first he said there were no other rooms and they were 100% booked. After her spoke with the manager, they offered us a room, on our same floor (3rd floor) for our use. Not only did our toilette not work but add a non working bathroom vent and slow draining tub.
for Business Travelersby krackman
Good place but alittle funkyPosted Jul 17, 2013
Pros: I liked that they let us In early ghats always a bonus.
Cons: I'm telling u I don't know what it was on the second floor but it smelled funny.
Location: Location was fine but If u like stuff near by this is not the place for you
Place was ok but it did smell alittle funky, plus there was not much continental breakfast when we showed up.