Ratings based on 99 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
61% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by CAL parents from SoCal

Nice hotel in Alameda.

Posted Apr 21, 2014
Pros: Good location, good service and close to the bay. Nearby ferry service from Alameda to SF is available during certain hours.
Cons: Improved Internet access speed w/o additional charges.
Front desk staff (Correan) is very nice and helpful. Room is comfortable and close to the bay. "Grab and Go" breakfast is OK but don't expect milk. They do offer complimentary coffee and tea during the morning. Will stay again if we return to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Room was adequate. Having full kitchen was nice.

Posted Feb 6, 2014
Pros: Having a full kitchen with dishes some utensils, pots,pans and microwave, made the problem a bit more tolerable.
Cons: Communication on the part of the hotel or someone to verify in time if requested accommodations will still be available as requested.
Location: We just took in the sites of the downtown area, the wharf, Golden Gate and Bay Bridges as weather permitted.
Room was not modern, nothing exceptional, but seemed to be like an remodeled apartment. Not bad. Heating and air worked well. Was a bit disappointed when we learned that we had to settle for a queen size bed, because there were no rooms with kings available, even though our reservation, made in advance stated that we were to have a king bed room reserved for us and for the price that we paid. We were told that we could change to a king the following day, but we left early that morning and when we got back to the hotel, we were to tired to change, plus it was about 6pm. Not worth the effort since we would be leaving in the morning.
2 out of 5
by Mark

Terrible in handling problems

Posted Nov 3, 2013
The room in itself was fine. But the window wouldn't close completely, it was obviously broken. And trust me, next to the airport, windows have to be closed. They wouldn't give me another room, saying they were full (really?) but they assured me it would be fixed the next day. But nobody took even a look at it. Next day my door wouldn't open. I had to wait half an hour before someone could open it. Apparently it was the battery of the lock and the couldn't find the tool to open it. Well, if you don't want to check the batteries regularly, you should at least have the tools at hand to replace them IMMEDIATELY.
2 out of 5
by A verified traveler

Not recommended!

Posted Oct 30, 2013
Cons: Cleaner rooms, nicer beds, deposit should be made clear ahead of time, staff should not be on personal calls while people are at the front desk
Location: Oakland Airport
There were a couple of us staying there for business and I have asked all of them to let me know how their stay was everyone of them let me know the rooms were not cleaned very well, they had stuff in drawers, counters were dirty, toilets were not cleaned. The beds were very uncomfortable and made lots of noise when you would roll over. They charged us a deposit which was not told to us ahead of time for the room which was already paid for in advance by a business account. This can cause some problems if people do not have the $100.00 on them to put down for a deposit. I know that this is probably not their control but the yard maintenance started at 5 AM which for those of us who would like to sleep really cant when the blowers and lawn mowers are going that early. Not cleaning the rooms on a daily basis is not the best practice people really would like fresh towels and beds made with out having to go down to the front desk and ask for it. Would not recommend this place for anyone to stay at especially for the price much better places to stay!
2 out of 5
by Suzanna from Tucson, AZ

Very squeaky bed - unable to fully rest.

Posted Jul 30, 2013
Pros: Very clean and an incredibly friendly staff.
Cons: Better bed and an on call maintenance person.
Location: Was very far from the city and night life.
Stayed for four nights. Voiced my concerns regarding the bed and the staff did their best to find a room that did not have a squeaky bed and were unable to find one. Unfortunately it became a matter of the quality of the beds in the hotel as a whole. On the final night our toilet flooded. I called the front desk and was told to come get the plunger. Attempted the unplug the toilette on my own once again called the front desk. The staff informed me the maintenance person would arrive in the morning. In an attempt to correct the situation he suggested we use the employee restroom on the first floor. This was not acceptable to have a non-functioning toilette. At first he said there were no other rooms and they were 100% booked. After her spoke with the manager, they offered us a room, on our same floor (3rd floor) for our use. Not only did our toilette not work but add a non working bathroom vent and slow draining tub.
3 out of 5
Recommended
for Business Travelers
by krackman

Good place but alittle funky

Posted Jul 17, 2013
Pros: I liked that they let us In early ghats always a bonus.
Cons: I'm telling u I don't know what it was on the second floor but it smelled funny.
Location: Location was fine but If u like stuff near by this is not the place for you
Place was ok but it did smell alittle funky, plus there was not much continental breakfast when we showed up.
4 out of 5
Recommended
for Business Travelers
by MK from San Diego

Good for business trip.

Posted Jul 12, 2013
Pros: Big room with a desk and a sofa.
Cons: Complementary breakfast needs improvements. Need to replace In room coffee bag everyday.
Location: Nothing without a car.
Breakfast were only oatmeal packages, muffins, apple and coffee. There was a noisy dog on the same floor. The co-workers on the different floor also could hear it.
4 out of 5
Recommended
for Everyone
by Kevin from Houston, TX

3 star hotel suite near Oakland airport

Posted Jul 10, 2013
Pros: Comfortable and neat
Cons: Found some leftover in one of the cabinet
Location: near Oakland Aiport
Comfortable Suite with open kitchen.There is only house-keeping for staying more than 7days which we didn't realized.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel but far from everything

Posted Jul 9, 2013
Pros: Clean
Location: Location is way out and nothing in the neighborhood
Nice and clean hotel. Price is a bit high consider the location.
4 out of 5
Recommended
for Families
by thushara from folsom,ca

4 -5 per: (family) could comfortably fit this room

Posted Jul 8, 2013
Pros: the kitchen was nice
Cons: may be the breakfast
clean,comfortable and if you want you can cook too...