Extended Stay America Oakland - Alameda Airport Reviews

Went to check in at 3.30pm in the afternoon and the room was still not ready. Reception desk was abandoned and a cleaner assisted me initially on check-in (only to be told the room wasn't ready yet!). Clean enough but I cannot understand lack of an in-room fridge and safe at this price point. A little disappointed overall.

The room was nice and clean, they double checked to make sure we had enough towels and enough bedding for the hide-a-bed, and everyone was friendly and quick to answer questions. There's just one thing. The free "breakfast" pretty much wasn't. I went down to eat and found prepacked muffins, coffee, granola bars, and packets of instant oatmeal. No juice, milk, cereal, toast, fruit, etc... I wasn't expecting an omelet bar but this was like what they could find in the glove compartment of their car. I asked the gentleman stocking it if there were drinking choices besides coffee and he found a tea bag for me. I know it's a small gripe but if this is all you can muster for a breakfast, it would serve you better to offer nothing at all.

Nice hotel, pet friendly for smaller animals. Was able to hear TV in neighboring rooms especially across the hall.

Why would someone book Extended Stay if there are no utensils etc in the kitchen? First time ever, the kitchen was empty. We checked in late in the night. So didn't notice this until morning. But then it was too late to check out.

Although breakfast is free, if instant oatmeal and a packaged muffin is considered a meal then go for it. Walls are thin so if you have loud neighbors you can hear their conversation.

I was told $25 fee per hotel stay for dogs. When I showed up I was told & charged $25 per dog (not per day). It wasn't worth the price to stay here. I couldn't find the free continental breakfast. The wifi was super slow. I could hear my neighbors TV all night.

Front desk staff (Correan) is very nice and helpful. Room is comfortable and close to the bay. "Grab and Go" breakfast is OK but don't expect milk. They do offer complimentary coffee and tea during the morning. Will stay again if we return to the area.

Room was not modern, nothing exceptional, but seemed to be like an remodeled apartment. Not bad. Heating and air worked well. Was a bit disappointed when we learned that we had to settle for a queen size bed, because there were no rooms with kings available, even though our reservation, made in advance stated that we were to have a king bed room reserved for us and for the price that we paid. We were told that we could change to a king the following day, but we left early that morning and when we got back to the hotel, we were to tired to change, plus it was about 6pm. Not worth the effort since we would be leaving in the morning.

The location was a little remote for our taste. The room was not clean. The kitchen counter was not wiped down (there was still sticky coffee drips), the fridge needed a good wipe down, the utensils and dishes need to be washed even though they were in the drawers. The bathroom was pretty much the same. The room was not as sound proof as other "airport" hotels. Could here the take off and landings. Breakfast was joke. There was coffee, granola bars, instant oatmeal and apples. The "business" center was a printer that you had to use your laptop for.

The room in itself was fine. But the window wouldn't close completely, it was obviously broken. And trust me, next to the airport, windows have to be closed. They wouldn't give me another room, saying they were full (really?) but they assured me it would be fixed the next day. But nobody took even a look at it. Next day my door wouldn't open. I had to wait half an hour before someone could open it. Apparently it was the battery of the lock and the couldn't find the tool to open it. Well, if you don't want to check the batteries regularly, you should at least have the tools at hand to replace them IMMEDIATELY.