Extended Stay America Oakland - Alameda Airport

The room in itself was fine. But the window wouldn't close completely, it was obviously broken. And trust me, next to the airport, windows have to be closed. They wouldn't give me another room, saying they were full (really?) but they assured me it would be fixed the next day. But nobody took even a look at it. Next day my door wouldn't open. I had to wait half an hour before someone could open it. Apparently it was the battery of the lock and the couldn't find the tool to open it. Well, if you don't want to check the batteries regularly, you should at least have the tools at hand to replace them IMMEDIATELY.

There were a couple of us staying there for business and I have asked all of them to let me know how their stay was everyone of them let me know the rooms were not cleaned very well, they had stuff in drawers, counters were dirty, toilets were not cleaned. The beds were very uncomfortable and made lots of noise when you would roll over. They charged us a deposit which was not told to us ahead of time for the room which was already paid for in advance by a business account. This can cause some problems if people do not have the $100.00 on them to put down for a deposit. I know that this is probably not their control but the yard maintenance started at 5 AM which for those of us who would like to sleep really cant when the blowers and lawn mowers are going that early. Not cleaning the rooms on a daily basis is not the best practice people really would like fresh towels and beds made with out having to go down to the front desk and ask for it. Would not recommend this place for anyone to stay at especially for the price much better places to stay!

Would not stay there again. Poor room maintenance. Smoke odor and we were not informed it was a smoking room.

The hotel looks like a completely remodel and updated place. The hotel staff was nice and friendly. The hotel manager(Moses) upgraded our room when the king size bed in our reserved was a queen. Overall a very nice hotel.

Everything was great except, I paid cash for my security deposit and I thinks it's dumb to mail it back to you. That doesn't make any type if since. Cash deposits should be returned after checkout.

We reserved a non-smoking room, when we entered the room it smelled like someone has just put a cigarette out. We were given a different room, but the bathroom didn't look cleaned. There was a black ring in the tub and hair on tile. The silverware didn't look washed.

I checked in.they gave me a room.only ro find out.its not yet clean.the following day.I asked to clean my room, and front desk told me ill be charged $10. Its ok.when I get back, later in the safternoon.they're just starting to clean. I wanted to rest, that's why I booked..then these what happen.the manager is not sincerely apologetic..because , he keeps telling me policy.I was charged for my request.its not free!

Stayed for four nights. Voiced my concerns regarding the bed and the staff did their best to find a room that did not have a squeaky bed and were unable to find one. Unfortunately it became a matter of the quality of the beds in the hotel as a whole. On the final night our toilet flooded. I called the front desk and was told to come get the plunger. Attempted the unplug the toilette on my own once again called the front desk. The staff informed me the maintenance person would arrive in the morning. In an attempt to correct the situation he suggested we use the employee restroom on the first floor. This was not acceptable to have a non-functioning toilette. At first he said there were no other rooms and they were 100% booked. After her spoke with the manager, they offered us a room, on our same floor (3rd floor) for our use. Not only did our toilette not work but add a non working bathroom vent and slow draining tub.

Place was ok but it did smell alittle funky, plus there was not much continental breakfast when we showed up.