Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Great facility. Poor managerial planning.

Posted Jul 12, 2015
Pros: Room layout, facilities, coffee, bed
Cons: Better planning for fully booked hotel. More staff. Management should be prepared for many guests, and they seem totally frantic about it.
Location: It's an oasis out here in the middle of WY where it's an oil refinery town. It's for workers in the oil industry and for weary travelers.
Stopped in the middle of WY on a road trip; mom and 3 kids. Expedia booking was full on all hotels except this one and another one (the two most expensive). Remarkable how the middle of nowhere can get so full. Check in was a long process; they weren't ready for so many people. They had 2 hostesses and like 6 guests standing impatiently. The hotel facilities, like the pool, computer room, dining area are very nicely decorated and comfortable. The breakfast is pretty good, too. The coffee is very good. The pool is 24 hours; we swam at 10 o'clock last night and they had NO towels. They ran out of towels. This morning, I looked in the pool room and STILL no towels and nobody has cleaned the pool area. The beds and pillows are excellent. The room layout is outstanding. At first glance, it's a great room. They have this door which leads to the outside, which is kind of weird and creepy, until you realize it's so easy to get in and out of your car without walking down the inner hallway. The hotel is very quiet at night. The room cleanliness seems great, until I realized that the floors are dirty. They apparently do not mop the tile each time they clean, so it gets some residue on your bare feet, which I found gross, and unacceptable for paying $162 a night! To me, they are short staffed and poorly planned. If they had better management, I would give a much higher rating. It's a comfortable place; an oasis.
2 out of 5
by A verified traveler from California

Wyoming trip, Rawlins stay

Posted Jul 5, 2015
Pros: It has a big indoor pool.
Location: We had to get back on the road so we did not see much.
The staff was not very friendly at all. One of the young ladies working in the lounge did not even talk to us!! And we were the only ones there. Lots of granite workers stay there. I applaud them for working on the Fourth of July. When I checked out the man at the front desk would not even look at me. As a Hispanic woman, I did not feel welcome here at all.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Convenient location

Posted Jun 9, 2015
Pros: Location of hotel to highway.
Cons: Nothing
Location: N/A
Hotel room was clean and bed was comfortable. Breakfast was satisfactory.
3 out of 5
Recommended
for Families
by A verified traveler from Casper, Wy

Ok stay

Posted May 12, 2015
Pros: Room was nice and shower was hot.
Cons: Bar was only open till 10 ,and we had to eat alone because kids weren't allowed in lounge. Just not a very kid friendly place.
Location: Nothing to do nearby , the old state pen tours weren't even open on the weekend.
I would recommend this place to somebody because it might still be the best place in town.
4 out of 5
Recommended
for Everyone
by A verified traveler from East Wyoming

Great Value

Posted May 8, 2015
Pros: The rooms have been remodeled, its clean, has some ammenities. It was very nice and comfortable.
Cons: I was in a room right by the outside door so I heard traffic and clicks all night long. Try to get a room away from the main doors for better sleep.
Location: It's on the west end which is not close to fast food, but its Rawlins, so if you don't mind putting 2 miles on you car you can easily get to them.
If you only look inside the room it could be a Marriott or Hilton. It was great to have a refrigerator, microwave, flat screen TV, and an adjustable shower spray. The towels seemed newer and were not gray. They had several pillows on the king bed with a comforter and duvet cover. Better than usual hair dryer. The furniture also seemed new. They have a free breakfast and there is also a restaurant. It was probably good, but I prefer different food. The pool had kids putting it to full use. Unlike the other side of town, our lights did not go off!
5 out of 5
Recommended
for Everyone
by A verified traveler from Big Sky, MT

Excellent place

Posted May 3, 2015
Pros: Everything.
Cons: Nothing
Location: We were only driving through and stayed for one night.
This hotel has just been remodeled. Their architect did an excellent job. It looks very classy. It definitely should be a Best Western Plus. The price was very reasonable. There is a lounge with good bar food - probably the best place to eat in town.
Comment from Hotel Management
May 7, 2015 by Crystal , Hotel Management
Thank you so much for your awesome feedback. On behalf of myself and my team we thank you and we look forward to seeing you again on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Den Helder, NL

Just a stopover on I-80

Posted May 3, 2015
Location: Sorry, for us it was just a stop along the motorway.
We stayed at the Best Western Cotton Tree Inn in Rawlings to break up a rather long drive across the plains of Wyoming. The hotel was certainly nice enough, most importantly clean, and breakfast was ok.
Comment from Hotel Management
May 7, 2015 by Crystal, Hotel Management
We thank you for choosing our Best Western Cotton Tree Inn for your lodging needs. I am very happy that you had a good stay with us. We look forward to serving as your host during your next travels if they bring you this way.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Wonderful Stay, Great Service

Posted Apr 26, 2015 on Hotels
passing through Rawlins, but this hotel is in great shape and has wonderful service. Breakfast that was prepared was good as well, only weird thing was they had syrup out, but no food that you would put it on. (Ie. Waffles or pancakes) other then that is was wonderful
Comment from Hotel Management
Jul 11, 2015 by Crystal, Hotel Management
I am happy that you chose to stay with us during your travels. Thank your for your comments regarding breakfast and it is curious that we did not have pancakes going as we have the pancake machine available. I am wondering if it was down for some reason. I will look into that. We hope to see you again during your next travels if they happen to bring you our way.
4 out of 5
Recommended
for Families
by kevin from massachusetts

Unplanned stay, highway was closed

Posted Apr 25, 2015 on Hotels
Just stayed for a good nights sleep and we got it
Comment from Hotel Management
Jul 11, 2015 by Crystal, Hotel Management
Thank you for choosing us! We are very appreciative of your business. I hope that we provided excellent lodging for your stay.
4 out of 5
Recommended
for Families
by Nathan from California

Adequate

Posted Apr 21, 2015 on Hotels
Friendly, clean, quiet, on time shuttle service.
Comment from Hotel Management
Jul 11, 2015 by Crystal, Hotel Management
I thank your for your review of our hotel. We hope to see you again in the near future.