Riviera Maya, Quintana Roo Hotel Rooms at the RIU

Excellent staff, beautiful grounds, and the beaches are better than any beach in Hawaii!!

The hotel is not a 5star+ compared to other luxury hotels from Europe, but this does't matter. I prefere to go to hotels like RIU PALACE MEXICO. The hotel is clean!! We felt excelent! Staff amazing!! They made us to feel excelent!! This is all it matters. Water and sand amazing!!! Playacar amazing!! Mexicans (taxidrivers, people from the street) very frindly and willing to help!! Xcaret, XelHa, Xplore parks amazing!! Chichen Itza and Coba amazing!!! Cancun area sucks!!! DO NOT GO TO CANCUN!! It is a time lose!! It is a imitation of US cities. If you want to see great US cities go to Vegas, NY, San Francisco, Miami, and other. NOT Cancun!! Try to explore the Riviera Maya and other genuine mexican areas by yourself! Mexico have one big problem! The corruption is huge!!

I had requested a specific building (2900) and to be close to the pool and the facilities, received exactly what I had requested. Felt very safe as all the Riu Resorts are situated in a gated community amongst privately owned homes. Walking everywhere at any time of day or evening was not an issue. I would highly recommend this place and I'm already looking to plan next years vacation to the Riu Tequila !!!!

After searching and reading many many reviews my husband and I decided on Riu Yucatan for our honeymoon. We truly had a wonderful time, the staff was wonderful, and the resort was very clean. You could tell the staff truly cared about the property. Food was honestly delicious. There were many options for each meal, so you did not get tired of eating the same thing over and over again. The drinks were well made, premium liquor was available, you just had to ask for it. The resort was about a 1.5 mile walk down the beach into Playa Del Carmen, so the location was perfect. We felt completely safe the entire time and loved going out to explore. My only "complaint" is that the beds were rather hard, other than that, everything was wonderful and we would go back again in a heartbeat!

Having stayed at RIU's during prior vacations, I knew the quality holds up to the name. The check in went well, the front desk clerks are very helpful. Johnny and Veronica are outstanding and eager to help you! Free wi fi for 90 minutes every 24 hr. in lobby. You can use sister properties RIU Yucatan and Tequila. The Yucatan has had a remodel looks like a Miami retro theme. We walked over and it was crowded glad we were at the RIU Playa car where the décor is more original to Mexico. Heard the RIU Playacar was on the list for a remodel don't know why it is fine the way it is! Having visited all from the Tequila and the RIU Place we really liked this resort of around 396 rooms. The rooms are clean and comfortable we had a king size room with regular king bed on 3rd floor and it served all the basic needs. The restaurants are great! buffet and sit down. You make reservations for sit down in the buffet area in the morning. The pool area is wonderful and plenty of chairs. The best beach is this stretch in playa car area crystal clear and easy seeing and swimming with very little waves. Overall will return to this resort and the RIU chain cannot go wrong for the price!

The hotel is excellent, The staff were attentive and Engaging. You always saw a supervisor or manager wondering around Asking you how everything was going ,Would highly recommend this hotel.