Pan Pacific Vancouver

Nice location. Housekeeping is a little too persistent.

The hotel, room and restaurants were lovely. However there was an unpleasant experience with the Front Desk Staff as we checked out that ruined the whole stay for us - it was our lasting memory. My daughter had booked the room for my husband and I for a birthday present and given her credit card number. When we checked in we were asked for our credit card for the incidentals and wished a happy birthday, etc. When we checked out, we were asked to pay for the night's stay (no incidentals were charged). We said my daughter had paid for it with her credit card. It took 30 minutes of discussion, and finally I asked the front desk supervisor to sign a note on the confirmation we had from my daughter - the note said the hotel had not charged my daughter's card. He then charged the room to my card. Later that day I spoke to my daughter and she called the hotel. The hotel will reverse the charge to my credit card, and emailed a credit card approval form to my daughter for the billing. This could have been much better handled by the hotel - probably at check in time when I went through the whole story of it being a birthday gift; and the person checking me in asked for a credit card for incidentals (not for the room). But at the check out time we were made to feel as if we were trying to get out of the hotel without paying - it was not a good experience - I would not recommend this hotel to others based on this experience.

Within walking distance to Rogers arena wish we love. Love the water and all the fun places to eat specially the Pan Pacific hotel food Amazing!!!

Got an upgrade at arrival; friendly, helpful staff, comfortable, clean room, beautiful harbor/mountain view. Will stay again!

Given Harbourview room as an Expedia upgrade. Floatplanes landing and taking off, container vessels sailing by, with snow capped peaks as a backdrop.

Staff is efficient and friendly; room comfortable and clean

Perfect location great lobby + cafe view awesome Hot tub + view is priceless Bad room internet (not free) The most comfortable bed I've ever slept on Staff are friendly Super fast service Very Clean Rooms aren't that fancy comparing to other hotels with the same price range and across the street

Location of the hotel is great. Easy walking to gastown, stanley park and Granville st. we stayed for 3 nights with our 2 small children, and were very pleased with the hotel. Hotel provided a crib free of charge for our youngest, along with some free baby toiletries. Staff were very helpful and nothing was a problem. would definitely recommend and stay again

The hotel was welcoming and very clean. Great restaurants and great service. The beds were very comfortable.

Beautiful room with great shower, bed, coffee maker and mini bar. The lounge one level below the 5Sails was nice, but very slow service ! Too bad it did not open till noon on Sunday, we would have stayed for drinks had it been open at 11:30 am. Overall, a wonderful stay and we would definately stay there again some time.