Vernon Winery hotels in Okanagan Valley, British Columbia

Excellent staff! Clean, friendly, comfortable, privacy/maid service light, quiet. This was out 3rd stay here and we will be back again!

Beautiful location. Excellent amenities on site. Restaurant served fabulous food too.

The Forest cabin is nice. Our A/C was not working after the first night but was quickly fixed. The BBQ was left with a mount of debris that looked like it was never cleaned in years and the igniter was broken. so they brought over another BBQ the had a working igniter but the grill was all rusted. Ended up using the first BBQ and lighting it with a lighter. Only a few things of concern or could be better were; 1) the carpet could be cleaner, there were dead bugs and what appeared to be some sort of liquid stain, could be pet stain, 2) shower handle was loose and fell in the main bathroom and the door doesn't close properly, 3) more supplies paper towels, garbage bags, dishwasher tablets, liquid dish soap and laundry detergent would be nice 4), the knives were dull, good thing we brought one of our own 5) there was a strange smell from pillow cases and sheets so we washed them before we slept. the upstairs bathroom has not shower, but the main floor bathroom only has a shower. The detached bedroom had both but lots of dead bugs on the floor, under the bed, behind the headboard. we didn't let the above short comings ruin our stay. overall its a nice place for families with children and for ppl who just want to get away and relax.

How can you describe a combination of "professional" and "treated like family"? above and beyond applies to this place..