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Mex Hoteles

3.5 star property
Comfortable hotel near Plaza 28

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Mex Hoteles

Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Front of property
STANDARD DOUBLE | City view
Porch
Standard King | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Reviews
8.0

Very good

Popular amenities

  • PoolPoolPool
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
28 Av Carlos Nader 2, Cancun, QROO, 77500
  • Popular LocationLas Palapas Park11 min walk
  • Popular LocationPlaza 283 min drive
  • Popular LocationPuerto Cancun Marina Town Center4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive
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Room options

View all photos for STANDARD DOUBLE

STANDARD DOUBLE | City view

STANDARD DOUBLE

Highlights

Air conditioning
Smart TV
Rainfall showerhead
Private bathroom
Hair dryer
Minibar
Cable channels
In-room safe
  • 291 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | View from room

Standard King

7.6/10 Good

Highlights

Air conditioning
Smart TV
Rainfall showerhead
Private bathroom
Hair dryer
Minibar
Cable channels
In-room safe
  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property
Suites Malecon Cancun
Pool
Parking included
Free WiFi
Air conditioning
8.2 out of 10, Very Good, (1008)
The price is $70
$92 total
includes taxes & fees
Jun 2 - Jun 3
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About the neighborhood

Cancun

Mex Hoteles is located in Downtown Cancun, a neighborhood in Cancun, and is near the airport. Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza 28 and Plaza Las Americas. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Las Palapas Park - 11 min walk
  • Plaza 28 - 3 min drive
  • Plaza Las Americas - 4 min drive
  • Ultramar Ferry Puerto Juárez - 4 min drive
  • Puerto Cancun Marina Town Center - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • La Suegra - 8 min walk
  • Ty-Coz - 5 min walk
  • Taqueria Coapenitos - 2 min walk
  • Yamamoto - 7 min walk
  • Tortas y Tortas Cancun - 6 min walk

About this property

Mex Hoteles

Hotel located in Downtown Cancun
Located close to Plaza 28, Mex Hoteles provides a bar, a gym, and a 24-hour business center. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Free self parking
  • Express check-in, smoke-free premises, and concierge services
  • Luggage storage, 4 meeting rooms, and a 24-hour front desk
  • Guest reviews say good things about the pool, helpful staff, and location
Room features
All 100 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes. Guests reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 49-inch Smart TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 49-inch Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Mex Hoteles Hotel
Mex Hoteles Cancun
Mex Hoteles Hotel Cancun

Frequently asked questions

Does Mex Hoteles have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at Mex Hoteles?

As of May 27, 2024, prices found for a 1-night stay for 2 adults at Mex Hoteles on May 28, 2024 start from $56.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mex Hoteles pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mex Hoteles?

Self parking is free at this property.

What time is check-in at Mex Hoteles?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mex Hoteles?

Check-out is at noon.

Where is Mex Hoteles located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Benito Juarez Municipal Building and Plaza 28. Ultramar Ferry Puerto Juárez is 2 mi (3.2 km) away.

Reviews

8.0

Very Good

Rating 10 - Excellent. 160 out of 339 reviews" "
Rating 8 - Good. 82 out of 339 reviews" "
Rating 6 - Okay. 47 out of 339 reviews" "
Rating 4 - Poor. 16 out of 339 reviews" "
Rating 2 - Terrible. 34 out of 339 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alejandro

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
When I got to the hotel my room had no running water and the AC was not working. The shower water only had hot water. The water smelled like sewage and made my hair really hard and coarse. Finally at the end, water was dripping from the roof. I want to say the staff was great and very friendly, but the experience in the hotel as a whole was not great. For the price you cab argue that you are getting what you pay for, but so much was left to improvement.
Stayed 2 nights in May 2024

8/10 Good

Kouroush

Liked: Cleanliness, staff & service
It is pretty average hotel. The price is ok.
Stayed 1 night in May 2024

10/10 Excellent

Roxana

Stayed 1 night in Apr 2024

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transportation, people very helpful. I didn’t like the shower, no hot water.
Stayed 3 nights in Mar 2024

2/10 Terrible

Kevin

Traveled with partner
Disliked: Amenities, property conditions & facilities
If I could give them negative stars I would. Never in my 31 years of life have I experienced such a horrible hotel. Thats coming from someone who has stayed in the cheapesst no name motels and lodgings in the past. I believe that when I am staying at a hotel, the ability to take a hot shower, or at least a warm shower is the absolute bare minimum. To my surprise when we checked in after a long period of travel, the shower was ice cold. No hot water whatsoever. When we talked to the concierge about it when we were about to head out for dinner, the concierge said they will send someone up to teach us how to turn the hot water on, leading us to believe that its just a user issue. So we went about our dinner and was planning on addressing the water issue when we were back. When we came back, and spoke to the concierge (a different one), now they said the boiler is broken and they are working on the issue that night. Okay fine. Next morning, still not fixed, and they said they are working on it that day. We were going out for an excursion so we thought it should he fixed when we are back later that nught. Well unfortunately, because of the inability to take a proper shower after a long trip, my girlfriend caught a cold. And later that night back at the hotel, guess what, water still not fixed. And by then my girlfriend was desperately in need of a hot shower. She ended up not showering after a long day of sweat and grime because she just couldn't risk making her cold even worse. N
Stayed 4 nights in Mar 2024

8/10 Good

sergio

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

6/10 Okay

GUIDECUADOR

Disliked: Staff & service
N/a
Stayed 4 nights in Mar 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 5 nights in Mar 2024

2/10 Terrible

Charles

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful customer service, tired rooms and had to change rooms a couple of times due to poor cleanliness. Even for price would not recommend this hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vincent Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful

2/10 Terrible

parth

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was our honeymoon trip, we were 2 couples. As we had planned everything, we had requested Standard King bed, even after requesting ad per booking, they gave us 2 double bed stating its only available as when we came to know when we got the keys. I visited and requested that we wanted 1 King bed, on insisting they said let me accommodate. The room given, few lights were not working, there was no fridge like any other room, as well as the room shower was too slow, including no Hot water was not working. At night 2 AM we had to call room service for lights not working, AC issue, is when the service man came and still couldn't fix anything. It was same issue with my friend who had the other room, next morning when we were about to leave for our trip we requested to change room, they strictly said no they wont do it, they will fix it ( they already has tried last night till 3.30 AM ) but dint fix. With less sleep we continued with our trip. When we returned that evening, AC issue and lights issue dint fix, again late night at 12 ish we visited reception area and requested again, is when the person changed for us for that night, again we all ended up sleeping at 2AM where we had next planned trip so had to wake up at 6AM and leave, again less sleep, affect our trip wasnt a good experience through the whole journey of 14-17th when we stayed here. Also 1 of the room was on 5th floor where they have their roof top hotel, they used to play DJ/songs till late 12-1230 AM.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mayank

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Joelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized gym there. Property is convenient and walking distance to everything. Overall good price for central areas. Bathroom shower wasn’t great but not bad otherwise.
Stayed 2 nights in Feb 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

joan

Stayed 4 nights in Jan 2024

10/10 Excellent

Nyah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the room was comfortable! Loved the rooftop restaurant and billiards table!
Stayed 1 night in Feb 2024

2/10 Terrible

Terrance, Tamiment

Stayed 4 nights in Feb 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent costumer services
Stayed 2 nights in Feb 2024

2/10 Terrible

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Marcelo, TORONTO

Traveled with partner
Liked: Staff & service
The room was in a state of disrepair, the WC didn't flush properly, lamps didn't work, AC would not keep the temperature. Not enough towels. After a few calls they gave me a room that was better, but still not great. It is a 2 star hotel at best.
Stayed 2 nights in Feb 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here 3 times. It’s safe for solo travelers, families & group trips. The rooms are huge & spacious with a fridge & microwave. Some of the rooms come with a balcony. I definitely enjoyed my fruits & breakfast poolside in the rooftop. The customer service is wonderful. The area is perfect to anywhere the mall is 5 mins away, hotel zone is 10-15mins & food options everywhere. You can’t wrong here. You can even boom yours directly too ask for Natalie/Natty at the front desk. Starbucks in the lobby.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to bus terminal and grocery stores. Don't like the "motion sensors" above the bed and the toilet.
Stayed 12 nights in Jan 2024

2/10 Terrible

Gustavo

Stayed 3 nights in Jan 2024

10/10 Excellent

Sara

Stayed 2 nights in Jan 2024

10/10 Excellent

Carlos

Stayed 2 nights in Jan 2024