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It would be convenient if the property had a scale to weigh luggage.

The staff here is amazing!

The customer service was awful. The employees are dismissive, not attentive, kind or helpful. We stayed 6 days and experienced this type of service daily. The only thing we enjoyed was the beach and full buffet.

The best was it’s staff Ramon and Ingrid ( pool and bali bed area) if you don’t buy a “ promotion or membership “ it almost feels you become less valued customer

This is a beautiful resort that has great potential. But it was a bit eerie being there with very little guests there. For several days we had the entire pool to ourselves. It was weird. I went for my birthday and thought there would be more energy at the resort. But you can’t have energy if you don’t have people present. The staff did their best to keep us entertained. Rosie, the pool server, was great! All around we had great service. It was just surprising that the resort was so empty. I know that will change once they get more established. But for now, it’s a very quiet and serene place to visit.