Horrible will NEVER EVER RETURN
1. Did not recieve help off loading luggage fron vehicle
2. When trying to checkin to sn emtpy lobby, staff was texting
3. Bellhop did not bring bags with us, he sent us ahead. We recieved no tour. This is something bell hop does at every resort when walking to room.
4. The room we got was under construction, Giant hole in ceiling.
5. The new room had 2 roaches in shower
6. The AC was broken
7. When asking staff about a Rui pool party, he did not acknowledge me, or say hello . He had one sock on and looked like a bum. He wss sitting in the hotel transport bus that takes you to the pool party.
8. No security guards. I WOULD NOT WALK ALONE HERE. AND I AM AN EX UNITED STATES MARINE!!!!!!!
9. THE CLUBS HAVE OUTSIDERS. LOOKING TO SLEEP WITH WOMEN. DO NOT LET YOUR DAUGHTERS COME HERE ALONE DO NOTTTTT
10. When telling staff about issues, they said the director of the hotel is out. So basicslly, it fell in desf ears.
I never ever leave a negativr review but everyone here needs to be fired!!!!
If you come to this resots, and i am writing this while in the hotel. You will regret it!!!! You are better off going to RWAWANDA africa then coming to this HELL HOLE