“We were delayed at check-in due to a computer malfunction. The front desk clerk was apologetic and friendly. The person staffing the breakfast was friendly also. Upon entering our hotel room, it appeared clean. However, once we checked the room we found the following concerns: empty candy rappers tucked between the mattress and headboard of one of the beds; the carpet appeared to have not been vacuumed; the bedspread cover was dirty, and had stains on it; the bathroom bar soap-rest in the shower……