“I am requesting a review of my stay due to the unacceptable condition of my room and the lack of resolution provided by hotel staff.
During my stay in Room 341 Sonesta ES Suites Baltimore BWI Airport , the toilet was stopped up and unusable. When I contacted the front desk for assistance, I was offered a plunger and expected to address the issue myself rather than having maintenance resolve it. I was also informed that no other rooms were available, so I was unable to be moved to another……
“I am requesting a review of my stay due to the unacceptable condition of my room and the lack of resolution provided by hotel staff.
During my stay in Room 341 Sonesta ES Suites Baltimore BWI Airport , the toilet was stopped up and unusable. When I contacted the front desk for assistance, I was offered a plunger and expected to address the issue myself rather than having maintenance resolve it. I was also informed that no other rooms were available, so I was unable to be moved to another……
Shannon