“Couldn’t check in until 2 hours after check in time which is 4 pm because room not ready. Very nice staff at the front desk but disappointing having to wait that long when the event was at 7 pm. They seem to be short staffed. Great bar and food service”
“The room had contemporary furnishings with horse racing theme. Hallways and rooms were well kept, very clean. The property had a casino on the premises which made it fun and exciting to stay at. I would definitely recommend to others and book there again.”
“The breakfast was cafeteria grade. I had a meeting until 12:00 today and asked if I could check out an hour late. I was shocked when the desk manager said no. It’s an hour.”
“The hotel was in a great spot, the room was clean and large enough, but the staff were not great. The bar staff were very friendly and went above and beyond, but the front desk team were not helpful or friendly any of the times I asked for guidance.”
“Lovely 100+ years old place right in downtown. Big bathroom with great shower and lovely thick towels. Lots of room in the room--comfy beds, plenty of pillows, nice desk, plenty of outlets. Coffee, tea, complimentary water.”
“A beautifully restored 175 year-old mansion right in the middle of mansion row. Mime took care of us by recommending dinner options, answering our questions about the mansion/the area/& anything else we wanted. She also fixes a Kings breakfast!”
“James took great care of us. The property is an amazing old mansion, beautifully restored and very charming. James made us an amazing breakfast and was able to tell us all about the history of the mansion. I highly recommend staying there, truly a memorable experience.”