“I ask for towels and waited over 30 minutes and nothing I had no clean towels to shower after waiting that long call back and ask what’s wrong and apparently they forgot to tell housekeeping then that afternoon we left to see the city and when we got back the room wasn’t made I call the front desk and they told me that I had to request housekeeping in order to get service well no one told me that at checking then when I made it downstairs to check out, no apology just nothing”