“Having stayed with you previously, we were really looking forward to returning. Unfortunately, what should have been a lovely and relaxing family break was overshadowed by a number of issues relating to cleanliness, service and the overall guest experience.
Upon arriving at our room, we were disappointed to discover that the toilet had not been properly cleaned and still contained faeces from a previous occupant. There was also a noticeable stain on one of the chairs.
Although we were……