“I found a bug on the bed of the hotel. After calling the customer service, I got a pillow at 11 p.m. an hour later. The room is not clean, and there are still paper towels used by previous guests in the trash can. Breakfast and Wi-Fi are charged separately, and mineral water is not provided in the room.”
“This hotel was nice and clean. Idk what others were saying in comments. Other than our tv isn’t working, all was good. Room was clean. A/C was working. We weren’t in our hotel for most of our time in Chicago so we didn’t care much. Staff were nice. Coffee at the reception was good. I’d book again if I ever go to visit Chicago.”