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Featured Image
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
Outdoor pool, sun loungers
Outdoor pool, sun loungers

Guest reviews

919 reviews
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
All inclusive
Air Conditioning
Restaurant
Breakfast Available

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationPapagayo Beach2 min walk
Popular LocationGran Plaza Shopping Mall3 min walk
Popular LocationParque Papagayo10 min walk
AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)37 min drive

Choose dates to view prices

  • Standard Room, 2 Double Beds, Mountain View

    Room amenities

    • 376 sq ft
    • Mountain view
    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Room, 2 Double Beds, Mountain View
  • Standard Ocean View

    Room amenities

    • 377 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Ocean View
  • Family Connecting

    Room amenities

    • 377 sq ft
    • Mountain view
    • Sleeps 6
    • 2 Double Beds OR 1 King Bed
    More detailsFamily Connecting
  • Standard Room, 1 King Bed, Mountain View

    Room amenities

    • 366 sq ft
    • Mountain view
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Mountain View
  • Room Standard With Ocean View

    Room amenities

    • Ocean view
    • Sleeps 4
    • 2 Full Bed(s)
    More detailsRoom Standard With Ocean View

About this area

Acapulco

Located in Acapulco, Krystal Beach Acapulco is in the entertainment district and on the beach. Diana the Huntress and Zocalo are notable landmarks, and the area's natural beauty can be seen at Condesa Beach and Parque Papagayo. Traveling with kids? Consider El Rollo Acapulco and Barco Palao. Windsurfing and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Our guests love the resort's location for the sightseeing.

Visit our Acapulco travel guide
Map
Popular Location

What's nearby

  • Papagayo Beach - 2 min walk
  • Gran Plaza Shopping Mall - 3 min walk
  • Hornos Beach - 6 min walk
  • Parque Papagayo - 10 min walk
  • Diana the Huntress - 16 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 37 min drive

Restaurants

  • Aquamarina — 1 min walk
  • La Palapa — 1 min walk

About this property

Krystal Beach Acapulco

3-star resort on the beach, near Condesa Beach
Spend the day playing on the beach then return to dine at one of Krystal Beach Acapulco's 2 restaurants. All 400 rooms offer free WiFi, balconies, and TVs with cable channels. Other amenities available to guests include room service, hair dryers, and safes.
Krystal Beach Acapulco offers 400 accommodations with safes and hair dryers. Rooms open to balconies. Cable television is provided.

Bathrooms include showers and complimentary toiletries. This Acapulco resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Meals, snacks, and local beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: MXN 120 per day
  • Valet parking: MXN 120 per day

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–noon: MXN 200 per person
  • Meals, snacks, and local beverages included
  • 2 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Aerobics classes
  • Children's pool
  • Motorized watercraft
  • Outdoor pool
  • Parasailing
  • Playground
  • Snorkeling
  • Spa tub
  • Surfing/boogie boarding
  • Volleyball
  • Water skiing

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • TV

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3:00 PM - noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 200 per person (approximately)
  • Self parking fee: MXN 120 per day
  • Valet parking fee: MXN 120 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

Can I cancel my reservation for free at Krystal Beach Acapulco and receive a full refund?
Yes, Krystal Beach Acapulco offers free cancellation on select room rates, because flexibility matters! Please refer to Krystal Beach Acapulco cancellation policy on our site for more details about any exclusions or requirements.
Does Krystal Beach Acapulco have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking is available for MXN 120 per day. Valet parking is available for MXN 120 per day.
What time is check-in at this property?
Check-in is from 3:00 PM–noon.
What time is check-out at this resort?
Check-out is at noon.
Is this resort all-inclusive?
Some rate plans available at this resort are all-inclusive.
Where is this property located?
Located in Costera Acapulco, this beachfront resort is in the entertainment district, just steps from Papagayo Beach and Condesa Beach. Gran Plaza Shopping Mall and Parque Papagayo are also within 10 minutes.

Guest reviews

Overall score and ratings for Krystal Beach Acapulco

3.3
Guest rating
919 reviews
5 - Excellent
173
4 - Good
259
3 - Okay
246
2 - Mediocre
123
1 - Poor
118
3.6
Cleanliness
3.5
Service and Staff
3.4
Amenities
3.1
Property condition
1.0 out of 5 Terrible
    This traveler didn’t leave comments with their review
    Stayed 2 nights in Mar 2020
    2.0 out of 5 Poor
    • Liked: Staff & service
    • Disliked: Amenities, property conditions & facilities

    No refrigerators in the room All inclusive option shall have refillable supple of drinks inside refrigerator. Wi- Fi connection was terrible, practically unusable.

    Stayed 12 nights in Feb 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Staff is very nice, view from room very nice. It is a familly oriented hotel so don't be surprised if there are a lots of young kids.

    Stayed 1 night in Feb 2020
    1.0 out of 5 Terrible
    • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

    Unfriendly staff, 1 hour wait to check-in. dirty and foul odor in room. you've been warned, stay at your own risk

    Stayed 1 night in Feb 2020
    4.0 out of 5 Good
    • Liked: Cleanliness, staff & service

    BEACH....OTHERS...NO MORE QUESTIONS CANSADO DE ESTA ENTREVISTA FORZADA

    Stayed 2 nights in Feb 2020