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Krystal Beach Acapulco

Photo gallery for Krystal Beach Acapulco

Featured Image
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
Outdoor pool, sun loungers
Outdoor pool, sun loungers

Overview of Krystal Beach Acapulco

Krystal Beach Acapulco

3 out of 5
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All inclusive
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670

Explore the area

  • Popular LocationGran Plaza Shopping Mall3 min walk
  • Popular LocationParque Papagayo10 min walk
  • Popular LocationDiana the Huntress16 min walk
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)38 min drive

Choose dates to view prices

About this area

Acapulco

Located in Acapulco, Krystal Beach Acapulco is in the entertainment district and on the beach. El Rollo Acapulco is a popular attraction and the area's natural beauty can be seen at Condesa Beach and Parque Papagayo. Traveling with kids? Consider Naval History Museum and Barco Palao. Windsurfing and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Guests love the resort's location for the sightseeing.

What's nearby

  • Papagayo Beach - 2 min walk
  • Gran Plaza Shopping Mall - 3 min walk
  • Hornos Beach - 6 min walk
  • Parque Papagayo - 10 min walk
  • Diana the Huntress - 16 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 38 min drive

Restaurants

  • Aquamarina — 1 min walk
  • La Palapa — 1 min walk
  • Shari Maki — 3 min walk
  • Primos — 4 min walk
  • El Zorrito — 5 min walk

About this property

Krystal Beach Acapulco

3-star resort on the beach, near Condesa Beach
Spend the day playing on the beach then return to dine at one of Krystal Beach Acapulco's 2 restaurants. All 400 rooms offer free WiFi, balconies, and TVs with cable channels. Room service, down comforters, and hair dryers are among the other amenities available to guests.
Krystal Beach Acapulco offers 400 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Meals, snacks, and local non-alcoholic beverages included
Dining and beverage availability limited at one or more venues

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 150 per day)
  • Valet parking on site (MXN 150 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–noon: MXN 200 per person
  • Meals, snacks, and local non-alcoholic beverages included
  • 2 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Aerobics classes
  • Children's pool
  • Motorized watercraft
  • Outdoor pool
  • Parasailing
  • Playground
  • Snorkeling
  • Spa tub
  • Surfing/boogie boarding
  • Volleyball
  • Water skiing

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • TV

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 200 per person (approximately)
  • Self parking fee: MXN 150 per day
  • Valet parking fee: MXN 150 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

Overall score and ratings

3.3
Rating 5 - Excellent. 193 out of 984 reviews
5 - Excellent 20%
Rating 4 - Good. 283 out of 984 reviews
4 - Good 29%
Rating 3 - Okay. 249 out of 984 reviews
3 - Okay 25%
Rating 2 - Poor. 127 out of 984 reviews
2 - Poor 13%
Rating 1 - Terrible. 132 out of 984 reviews
1 - Terrible 13%

3.6/5

Cleanliness

3.5/5

Staff & service

3.3/5

Amenities

3.1/5

Property conditions & facilities

1/5 Terrible

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is old, outdated with old furniture, broken tiles in the rooms, hallways and swimming pools. No AC in main areas and wifi does not work throughout the hotel, but for 10 minutes until kicked out and having to log back in. Plumbing backed up in sink and shower and AC in the room did not work well either. Room safety box did not work with the key and neither did door lock. Hallway lights were not turning out at night and it was dark. Place was overcrowded and amenities leave a lot to by desired.
Stayed 6 nights in Jul 2021

2/5 Poor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs remodel, elevators doesn’t work right, they have the water waste on each side of the hotel the one goes straight to the beach where everybody is swimming, food is the same everyday at the end made me sick.
Stayed 3 nights in Jul 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was very strict about everything. I paid a good amount of money for my stay for staff to be acting like that. I brought my cooler to the beach and they made it a big deal. I brought snacks for children at the beach and they told me that I must hide my snacks because I must consume from hotel. I did consumed from hotel, but we should be allowed to have snacks for children on the camarotes at the beach.
Stayed 3 nights in Jul 2021

1/5 Terrible

Disliked: Staff & service, amenities
They had NO system and had me waiting for 7 hours FATAL jamás regreso a ese hotel I had to cancel and look for a last minute hotel smh. It’s pretty but they got bad service.
Stayed 7 nights in Jun 2021

1/5 Terrible

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I was next to the beach
Stayed 7 nights in Jun 2021