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Reviews of El Mouradi Djerba Menzel

4 out of 5
El Mouradi Djerba Menzel
B P 163, Aghir

Reviews

6.8
Rating 10 - Excellent. 55 out of 221 reviews" "
Rating 8 - Good. 65 out of 221 reviews" "
Rating 6 - Okay. 35 out of 221 reviews" "
Rating 4 - Poor. 29 out of 221 reviews" "
Rating 2 - Terrible. 37 out of 221 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

IKBEL

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff and service
Stayed 5 nights in Jan 2024
Response from ETX-GRMarwa on Jan 20, 2024
Chère cliente,Nous vous remercions de votre confiance et espérons avoir l'opportunité de vous accueillir à nouveau. Sincères salutations. La Direction de l'hôtel EL MOURADI JERBA MENZEL

8/10 Good

Mohammed

Stayed 6 nights in Nov 2023
Response from ETX-GRMarwa on Jan 12, 2024
Cher client, Nous vous remercions d'avoir pris le temps de poster votre évaluation. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour dans notre établissement. La direction de l’hôtel et l’ensemble de son personnel vous remercient, sincèrement, pour la confiance témoignée et attendent votre prochain séjour avec un grand plaisir.Sincères salutations.La Direction de l'hôtel EL MOURADI JERBA MENZEL

8/10 Good

Rim

Traveled with family
Variety of food, nice swimming pool
Stayed 4 nights in Aug 2023
Response from ETX-GRMarwa on Sep 9, 2023
Dear guest,Let us take the opportunity to thank you for posting your comments We really appreciate your feedback.All the staff are working for the comfort of our guests.We would work harder only to reach a high standard of level services that El Mouradi guests are looking for.Thank you again for your confidence and hope to welcome you back of a nearest future.Best regards,EL MOURADI DJERBA MENZEL Hotel Management

8/10 Good

Mohammed

Stayed 4 nights in Aug 2023

8/10 Good

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice
Stayed 2 nights in Dec 2022
Response from La Direction on Jan 13, 2023
Cher Client,Nous tenons à vous remercier d'avoir choisi notre hôtel pour vos vacances. Bonne journée.

8/10 Good

Mohamed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
greart
Stayed 4 nights in Dec 2022
Response from La Direction on Jan 13, 2023
Cher Client,Nous tenons à vous remercier d'avoir choisi notre hôtel pour vos vacances. Bonne journée.

8/10 Good

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 2 nights in Dec 2022
Response from La Direction on Jan 13, 2023
Cher Client,Nous tenons à vous remercier d'avoir choisi notre hôtel pour vos vacances. Bonne journée.

2/10 Terrible

oula

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad staff
Stayed 4 nights in Sep 2022
Response from La direction de l'hôtel EL MOURADI JERBA MENZEL on Nov 8, 2022
Cher client,C’est avec une grande attention que nous avons pris connaissance de votre évaluation relative à votre récent séjour au sein de notre établissement, et nous vous en remercions.Nous avons pris bonne note de vos remarques constructives que nous avons aussitôt transmises aux départements concernés pour des mesures correctives immédiates.Nous regrettons, sincèrement, de savoir que votre séjour n'a pas, totalement, répondu à vos attentes et espérons vivement pouvoir regagner votre confiance et vous assurer des services à la hauteur de vos expectatives lors d’une prochaine visite.Au plaisir de vous accueillir à nouveau et de vous souhaiter la bienvenue,Sincères salutations.

2/10 Terrible

Ahmed

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Swimming pool
Stayed 4 nights in Sep 2022
Response from La Direction on Jan 14, 2023
Bonjour, Nous tenons a vous remercier d'avoir choisi notre hôtel pour vos vacance a Djerba. Bonne journée.

10/10 Excellent

Madison

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had an excellent stay here! The resort is beautiful and they have a ton of activities if you want a break from lounging on the beach. Staff were extremely friendly and went out of their way to help us
Stayed 5 nights in Jul 2022
Response from La Direction on Jan 14, 2023
Bonjour, Nous tenons a vous remercier d'avoir choisi notre hôtel pour vos vacance a Djerba. Bonne journée.

10/10 Excellent

Aieman, Bremen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Reception, clean tidy, sweet memories. Thank you all
Stayed 3 nights in May 2022
Response from La direction on Jun 18, 2022
Dear Guest, Thank you for taking your precious time to write us this encouraging comment. Your good impressions and your thanks will be transmitted to all our staff. We thank you for your trust and hope to get the opportunity to welcome you again. Have a good day.

8/10 Good

seif eddine ben

Liked: Cleanliness
Stayed 3 nights in Aug 2021
Response from La direction on Jun 18, 2022
Cher Seif eddine, Nous vous remercions d'avoir pris de votre temps précieux pour nous écrire ce commentaire encourageant. Nous vous remercions de votre confiance et espérons avoir l'opportunité de vous accueillir à nouveau. Bonne journée.

2/10 Terrible

Ramzy

Traveled with family
Disliked: Staff & service
Bad food not lots of choices on the buffet, low quality food, too much crowded andlong queue to get food.
Stayed 1 night in Aug 2021
Response from Direction on Sep 7, 2021
Dear Ramzi, Thank you for taking the time to review our hotel, we truly value the feedback of our guests and we apologize for not meeting your standards on this occasion. In addition to that, we want to let you know that we have addressed the issues you pointed out and that corrective actions have been taken. Once again we would like to thank you for bringing these points to our attention and apologize if this affected your stay. We certainly like to welcome you back to El Mouradi Djerba Menzel hotel if you do decide to give us a chance to meet and maybe exceed your expectations this time. Sincerely, El Mouradi Djerba Menzel Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay. The room was not ready no soap no shampo. We even found blood in the pillow. Very rude receptionist.... swwmimg pool.had salty water ...
Stayed 1 night in Aug 2021
Response from Direction on Sep 7, 2021
Dear guest, Thank you for taking the time to review our hotel, we truly value the feedback of our guests and we apologize for not meeting your standards on this occasion. In addition to that, we want to let you know that we have addressed the issues you pointed out and that corrective actions have been taken. Once again we would like to thank you for bringing these points to our attention and apologize if this affected your stay. We certainly like to welcome you back to El Mouradi Djerba Menzel hotel if you do decide to give us a chance to meet and maybe exceed your expectations this time. Sincerely, El Mouradi Djerba Menzel Management

2/10 Terrible

Feras

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst administration ever
Simply it was the Worst administration ever i can’t recommend anyone to visit this hotel they just think about money nothing more at all ,,
Stayed 5 nights in Jun 2021
Response from The management on Jun 15, 2021
Dear Mr. Following your complaint, please notice our position since you made your two different reservations: - The first reservation online 05/06/2021 to 10/06/2021, recorded as no show, and you did not make the cancellation (action we cannot do instead of you), as well and according to our contract with the website, in such situation a penalty for one night is charged automatically. - Then you accommodate in the hotel with a second reservation online from 05/06/2021 to 06/06/2021 then a 3rd one online as well from 06/06/2021 to 10/06/2021 To conclude, please note that we have followed the procedures to be applied for No-Show according to the collaboration contracts with our partners. Thank you for understanding our position .

2/10 Terrible

Zahra

Traveled with family
Disliked: Staff & service, property conditions & facilities
Worst administration ever
I spend 5 days at this hotel , the daylife was good , but the services at hotel is awful, the administration never give u help . Only the accountant was nice , They took from me one night more (120$) coz i cancel my old reservation nd i asked them for help me, bcoz i already come and make another reservation with (500 bound ) but they were insisted to took that money from me,without my room i take 3 other rooms for my family ,, so at all they just think about money not to be kind with customer
Stayed 5 nights in Jun 2021
Response from The Management on Jun 15, 2021
Dear Ms. Following your complaint, please notice our position since you made your two different reservations: - The first reservation online 05/06/2021 to 10/06/2021, recorded as no show, and you did not make the cancellation (action we cannot do instead of you), as well and according to our contract with the website, in such situation a penalty for one night is charged automatically. - Then you accommodate in the hotel with a second reservation online from 05/06/2021 to 06/06/2021 then a 3rd one online as well from 06/06/2021 to 10/06/2021 To conclude, please note that we have followed the procedures to be applied for No-Show according to the collaboration contracts with our partners. Thank you for understanding our position .

8/10 Good

Mourad

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020
Response from Direction on Oct 6, 2020
Bonjour, Nous vous remercions d'avoir choisi notre hôtel pour vos vacances à Djerba. Bonne journée.

2/10 Terrible

A

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worn out ، air conditioner not working
Stayed 1 night in Jul 2020
Response from Direction on Aug 17, 2020
Bonjour, Nous vous remercions d'avoir choisi notre hôtel pour vos vacances à Djerba. Bonne journée.

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019
Response from La Direction. on Jan 11, 2020
Bonjour, Nous vous remercions d'avoir pris de votre temps pour nous écrire ce commentaire. Bonne journée.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I always been in this place and it have special memories for me with my father
Stayed 1 night in Oct 2019
Response from Marwa Kormadi. on Oct 10, 2019
Hello, First of all , thank you for taking the time to write your review . We are glad to hear you enjoyed your stay with us in general. Hopefully, we will see you again in the near future and we would be happy to ensure you spend a great vacation. Ragards, El Mouradi Djerba Menzel Management.

8/10 Good

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from la direction de l'hotel on Aug 15, 2019
Cher Osama, Nous vous remercions d'avoir choisi notre Hotel El Mouradi Djerba Menzel pour vos vacances à Djerba. Bonne journée.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All is bad and it is so dirty Hotel, no Wifi in the room, restaurant is in bad smells, toilets are so dirty and the smell stinky and many more bad things
Stayed 1 night in Jul 2019
Response from La direction de l’hôtel on Aug 6, 2019
Dear guest, Thank you for taking the time to review our hotel, we truly value the feedback of our guests and we apologize for not meeting your standards on this occasion. In addition to that, we want to let you know that we have addressed the issues you pointed out and that corrective actions have been taken. Once again we would like to thank you for bringing these points to our attention and apologize if this affected your stay. We certainly like to welcome you back to El Mouradi Djerba Menzel hotel if you do decide to give us a chance to meet and maybe exceed your expectations this time. Sincerelyt

8/10 Good

WorldTraveller, Montreal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very reasonable resort with all the facilities
Stayed 2 nights in Jul 2019
Response from La direction de l’hôtel on Aug 6, 2019
Dear guest, First of all , thank you for taking the time to write your review . We are glad to hear you enjoyed your stay with us in general. Hopefully, we will see you again in the near future and we would be happy to ensure you spend a great vacation.Ragards, El Mouradi Djerba Menzel Management.

6/10 Okay

Makek

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Jun 2019
Response from Marwa KORMADI on Jul 10, 2019
Cher Makek, Nous tenons à vous remercier pour avoir choisi notre hôtel El Mouradi Djerba Menzel pour vos vacances à Djerba. Bonne journée.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
It had planned activities. View was not good, room was small
Stayed 6 nights in Jun 2019
Response from Marwa KORMADI on Jun 29, 2019
Dear guest, Thank you for taking the time to review our hotel, we truly value the feedback of our guests and we apologize for not meeting your standards on this occasion. We certainly like to welcome you back to El Mouradi Djerba Menzel hotel if you do decide to give us a chance to meet and maybe exceed your expectations this time. Sincerely, El Mouradi Djerba Menzel Management

6/10 Okay

hamza

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
It was nice trip and only problem it was in service
Stayed 4 nights in Jun 2019
Response from Marwa KORMADI on Jun 18, 2019
Dear Hamza, Thank you for choosing our hotel El Mouradi Djerba Menzel for your holidays in Djerba. Regards.

4/10 Poor

Verified traveler

Stayed 4 nights in Apr 2019
Response from Marwa Kormadi on May 6, 2019
Bonjour, Nous tenons à vous remercier d'avoir choisi notre hôtel pour vos vacances. vue à la note que vous nous avez attribuée , nous souhaiterons savoir votre critique. bonne journée.

10/10 Excellent

ABDUSALAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Marwa Kormadi on Jun 13, 2019
Cher ABDUSALAM, Merci d'avoir choisi notre hotel pour vos vacances. Nous tenons à vous remercier aussi pour la note que vous avez attribuée. Bonne journée.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Marwa KORMADI on Jun 20, 2019
Bonjour, Nous tenons à vous remercier d'avoir choisi notre hôtel pour vos vacances. Nous somme heureux que vous avez passé un bon séjour parmi nous. Cordialement. La direction

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very amazing hotel with very lovely stuff
Stayed 1 night in Oct 2018
Response from La Direction. on Nov 8, 2018
Dear Karim, Thank you for taking the time to write your review . We are glad to hear you enjoyed your stay with us in general. Ragards, El Mouradi Djerba Menzel Management.

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very amazing and the stuff very friendly
Stayed 2 nights in Oct 2018
Response from La Direction on Nov 8, 2018
Dear Karim, Thank you for choosing to stay at our hotel El Mouradi Djerba Menzel. We are glad to hear you enjoyed your stay with us in general. Ragards, El Mouradi Djerba Menzel Management.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was once upon a time 4 stars circa 1980 or so, now it’s run down, it’s got a lot of potential to be again a genuine 4 stars, needs to be renovated, starting with the mattresses, and also no amenities inside the room I stayed in, although I stayed in the bungalow, was just planted in the middle of the parking lot.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Close to beach . And nice to relaxing
Stayed 2 nights in Jun 2018

10/10 Excellent

Essia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Really enjoyed the service and specially the staff

10/10 Excellent

Talel, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice price and nice service
Very welcoming staff , acceptable food and nice price

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
A fun place on Djerba Island
It is a very long drive to Djerba; I recommend flying there from Tunis or Paris if possible. Hotel staff are polite, but not really friendly. They don't talk except the fewest words to give service. We enjoyed the disco at night.

6/10 Okay

Ibrahim, Manchester

Liked: Cleanliness, staff & service, room comfort
Acceptable
Good value for money,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stayed at this hotel ..
We enjoyed at this hotel and thank you for everything.. Good luck

8/10 Good

sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

1, 2

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
food is so bad
no good food at all

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very good

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
a very pleasant stay
With our children we have had a very pleasant stay, a lot of entertaining acitivities, friendly staff and exceptional location

10/10 Excellent

Bluemoon, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed....can't wait to go back
Excellent stay. The staff was very courteous and professional A special thanks to Ms. Arbia, Mr. Wassim, Mr. Sami (front desk) and to Mr. Khalid at the bar. Would definitely go back to stay there. The hospitality was amazing. On my return I forgot my laptop power cord in the taxi and didn't realize it was missing till I was at the airport doing checking. Ms. Arbia went out of her way to have the taxi deliver it back to the airport. Thank you so much to all the staff for all their professional services and to make my vacation truly memorable. The one word of caution to American tourist would be at the resort you will find cats roaming about the premise. Which is unusual from an American perspective. Other than that....had a good time.

6/10 Okay

ursula, New York

Liked: Cleanliness, property conditions & facilities, room comfort
You can have good relax.I
It is good place to spend your vacation,but do not forget you are in Tunisia,Africa.Most tourists are from France so you going to hear French everywhere.English is not so popular,but I had no problem to be understand.Food not bad,wine good,weather perfect.Only I am not impressed by beach,narrow with a lot,a lot of seaweed.

10/10 Excellent

Marie

Stayed 10 nights in Dec 2023
Response from ETX-GRMarwa on Jan 20, 2024
Chère cliente,Nous vous remercions de votre confiance et espérons avoir l'opportunité de vous accueillir à nouveau. Sincères salutations. La Direction de l'hôtel EL MOURADI JERBA MENZEL

8/10 Good

Mosbah

Stayed 1 night in Dec 2023
Response from ETX-GRMarwa on Dec 25, 2023
Cher client,Nous tenons à vous remercier d’avoir pris le temps de nous retourner votre évaluation , après un séjour au sein de notre établissement.Nous sommes ravis d’apprendre que nos services ont répondu à vos attentes et que vous avez pleinement apprécié votre séjour parmi nous.

2/10 Terrible

Bastien

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Désagréable, ne respecte pas la clientèle. Chambre dans un sale état , sans réaction auprès du gouvernant relation clientèles , l’hôtel possède t’il une direction ?😅👌
Stayed 4 nights in Nov 2023
Response from ETX-GRMarwa on Dec 25, 2023
Cher client,Nous vous remercions d'avoir pris le temps de poster votre avis, suite à un récent séjour dans notre établissement. Nous regrettons de lire votre déception et de savoir que certains de nos services n'ont pas totalement répondu à vos attentes. Nous vous informons que des mesures correctives sont mises en œuvre, immédiatement, pour mieux contenter notre clientèle résidente. Nous espérons pouvoir vous recevoir, à nouveau, et regagner votre totale confiance. Au plaisir de vous revoir, Sincères salutations.La direction de l'hôtel EL MOURADI JERBA MENZEL.

2/10 Terrible

Bastien

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel de la réception et de la restauration complètement perché, pour qui vous prenez vous ? Comment pouvez vous remettre à vos clients des chambres dans cet état ? 4 étoiles non, plus maintenant… 1 étoile devrait suffit grâce à la piscine
Stayed 2 nights in Nov 2023
Response from ETX-GRMarwa on Jan 12, 2024
Cher client, Nous regrettons, sincèrement, d'apprendre votre déception. Sachez que toutes vos remarques sont prises en considération. Des actions correctives sont programmées pour mieux répondre à vos attentes et satisfaire notre clientèle. Nous espérons pouvoir regagner votre confiance et vous accueillir, de nouveau, dans des conditions plus agréables et confortables. Sincères salutations. La Direction de l'hôtel El Mouradi Djerba Menzel

8/10 Good

SEVILLA

Stayed 6 nights in Nov 2023
Response from ETX-GRMarwa on Dec 25, 2023
Chère cliente,Nous tenons à vous remercier d’avoir pris le temps de nous retourner votre évaluation , après un séjour au sein de notre établissement.Nous sommes ravis d’apprendre que nos services ont répondu à vos attentes et que vous avez pleinement apprécié votre séjour parmi nous.