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Rating 10 - Excellent. 173 out of 996 reviews" "
10 - Excellent
173
Rating 8 - Good. 211 out of 996 reviews" "
8 - Good
211
Rating 6 - Okay. 179 out of 996 reviews" "
6 - Okay
179
Rating 4 - Poor. 171 out of 996 reviews" "
4 - Poor
171
Rating 2 - Terrible. 262 out of 996 reviews" "
2 - Terrible
262
5.6/10
Cleanliness
7.2/10
Staff & service
6.0/10
Amenities
5.4/10
Property conditions & facilities
5.4/10
Eco-friendliness
Reviews
8/10 Good
Vito
May 19, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Although the hotel had many security guards at various locations, I questioned the need for all them if surrounding area was vood
Thank you for review. We are sorry to hear that your stay did not match expectations. We will use your feedback to make improvements with guest satisfaction. Thank you for staying with us.
Thank you for your review. We are pleased to hear you enjoyed your overall stay with us. Thank you for staying with us. We hope to see you for a future stay.
6/10 Okay
Myakye
Feb 18, 2024
Myakye
Stayed 1 night in Feb 2024
Response from Christine F. on Mar 20, 2024
Thank you for leaving us a review. We are sorry to hear that you did not enjoy your stay with us. We will continue to work on improving guest relations. We hope you will come back for another stay to see the improvements. Thank you again for staying with us.
Sheets had stains waited 25 minutes for front desk to check in tub disgusting juat a bad experience
Ciara
Stayed 1 night in Feb 2024
Response from Christine F. on Feb 29, 2024
Thank you for review. We are sorry to hear that your stay did not match expectations. We will use your feedback to make improvements with guest satisfaction. Thank you for staying with us.
6/10 Okay
Gladys E Vele
Traveled with family
Oct 29, 2023
Liked: Staff & service
Limited breakfast … not fresh
Gladys E Vele
Stayed 2 nights in Oct 2023
2/10 Terrible
Julie
Oct 20, 2023
Julie
Stayed 1 night in Oct 2023
6/10 Okay
Raven, Elkhorn
Traveled with group
Oct 15, 2023
Liked: Staff & service, amenities
Fine. But...... odd. Lighting and motif was bizarre. Clientele was interesting. Staff was awesome. Room was clean.
Even though the young man at the front desk was very nice, the hotel conditions are horrible. My room was very smelly. Thank God I had a can of lysol in my car so spray the room down and it was much better after some time. The bathroom looked like it had not been cleaned prior to our arrival. Terrible terrible! The only good thing this jotel had was the pool. It was warm and clean.
katherin
2/10 Terrible
Julie
Traveled with family and small children, Traveled with family
The property dirty and seemed to be a housing situation for people. We had 2 rooms reserved one room the door was almost kicked in by a “maintenance” person with no call from the front desk before the man came. During the night there were people running through the halls screaming all night long. Upon “waking” using this lightly because there was no rest to be had, at 4 am to go to the airport there were around 10 police vehicles outside the building. 10/10 DO NOT RECOMMEND
The rooms were fine. Beds were comfortable. The tv didn’t turn on.
MaryEllen
Stayed 1 night in Sep 2023
6/10 Okay
Barbara
Traveled with partner
Sep 9, 2023
Disliked: Property conditions & facilities
This property badly needs updating. I have stayed at this hotel for years and it has not been renovated in many years. The furniture is old. The bathroom is clean but looks dirty due to age.
We booked this hotel for a family trip but luckily did not make it through the door. My brother-in-law made it to the hotel first and called me and told me to stop and book somewhere else! Sleezy people hanging out front, rude front desk, and top it off a disgusting hotel. *See Photo*. What made it worse is Hotels.com stuck to their no-refund policy even though it was unsafe and un healthy for ANYONE especially kids to be staying there.
Dean
Stayed 2 nights in Jul 2023
Response from Christine F. on Sep 7, 2023
Thank you for feedback. We are sorry to hear that your stay was unsatisfactory. We will use your feedback to make improvements with staff and maintenance issues. Thank you for staying with us.
This was the worse place ever they had hookers there and they didn't care the room smelled so bad it was so dirty that we didn't stay there and got our money back it was the worse place I have ever been to
Potential guests need to be made aware that this hotel is being used to house migrant refugees. Rates need to reflect this inconvenience.
Carlos
Stayed 1 night in Aug 2023
Response from Christine F on Aug 31, 2023
Thank you for your review. We are proud to accommodate guests from all over the world. We are sorry to hear that guests of different cultures were an inconvenience to your stay with us. Thank you for staying with us.
2/10 Terrible
JULIO
Aug 30, 2023
JULIO
Stayed 1 night in Aug 2023
Response from Christine F on Aug 31, 2023
Thank you for your review. Thank you for staying with us.
6/10 Okay
Carl
Traveled with family
Aug 28, 2023
Disliked: Staff & service
We Had to wait for 5 minutes before someone came to check us in. She was reserved and not welcoming. The hotel has security staff, not helpful in one of the side entrances. The breakfast buffet is okay but not run well. The room is spacious and was clean, but the shower head isn't working and the toilet needs repair.
Carl
Stayed 2 nights in Aug 2023
Response from Christine F on Aug 31, 2023
Thank you for your feedback. We will use your review to continue to work on improving guest satisfaction. Thank you for staying with us.
This Best Western had several security guards walking the floors and they were obviously needed. Apparently this Best Western is being used as a shelter of sorts. A women said she was staying there at least a year. There were several people outside the hotel at 11:00 PM. The outside smelled of human and cat urine.
The room I stayed is in need of maintenance.
Ex) the bathroom needs new caulking - the tub is stained. Just not a great place to stay. This Best Western is rated a 1 in this opinion.
I always look for Best Westerns when I travel - that will not be the case anymore.
David
Stayed 1 night in Aug 2023
Response from Christine F on Aug 31, 2023
Thank you for your review. We are sorry to hear that your stay with us was unsatisfactory. We will use your feedback to continue working on improvements with guest satisfaction. Thank you for staying with us.
Thank you for your review. We are pleased to hear that you enjoyed your stay with us. Thank you for staying with us. We hope to see you again for a future stay.
10/10 Excellent
Daniel
Aug 26, 2023
Liked: Amenities
Very near the airport
Daniel
Stayed 1 night in Aug 2023
Response from Christine F on Sep 1, 2023
Thank you for your review. We are pleased to hear that you enjoyed your stay with us. Thank you for staying with us and we look forward to seeing you again in the future.
4/10 Poor
Janet
Traveled with family
Aug 24, 2023
Disliked: Property conditions & facilities
Noisy-room by the pool and heard screaming and someone talking loudly on phone at 5am. Toilet paper dispenser falling off the wall and bathroom faucet broken with no hot water.
Janet
Stayed 1 night in Aug 2023
Response from Christine F on Sep 1, 2023
Thank you for your review. On behalf of management we extend an apology that your stay was less than satisfactory. We will use your feedback to make improvements. Thank you for staying with us.
I and my friend checked in from Wednesday through Friday nites. I went to the Hospital Where I stayed from Wednesday night to Sunday. My bags were kept in my friends car in case i needed something. Hotel would not offer discount for my not being there. I was charged every night at hotel & every night at hospital. pure duplication of costs.
charles
Stayed 3 nights in Aug 2023
Response from Christine F on Sep 1, 2023
Thank you for your review. We are sorry to hear that you fell ill during your stay with us. We provided accommodations for your friend during your stay at the hospital. We send positive energies and hope that you are in good health. Thank you for staying with us.
Thank you for your review. Thank you also for staying with us. We hope to see you again for a future stay.
4/10 Poor
David
Aug 20, 2023
David
Stayed 1 night in Aug 2023
Response from Christine F on Sep 1, 2023
Thank for your review. We are sorry to hear that your stay with us was not totally a success. We will use your feedback to continue to make improvements with guest satisfaction. Thank you for staying with us.
Thank you for your review. On behalf of management we apologize that your stay was less than satisfactory. We will use your feedback to make improvements. Thank you for staying with us.
Thank you for your review. We are happy to hear that you enjoyed your stay with us. Thank you again for staying with us. We look forward to seeing you again for a future stay. f
Breakfast had expired yogurt and frozen jimmy Dean sandwiches. Hotel had a Musty smell spent the extra money and stay somewhere else.
Louis
Stayed 1 night in Aug 2023
Response from Christine F on Sep 1, 2023
Thank you for your review. We are sorry to hear that you were not pleased with our amenities. We will use your feedback to make improvements. Thank you for staying with us.
8/10 Good
Monique
Aug 16, 2023
Liked: Cleanliness, staff & service, room comfort
Promises promises
Very friendly staff. TV remote did not work. No hair dryer in room. When I called to get these fixed, I had to go down the hall and get them. They forgot, never showed up with hair dryer. Never gave me my wake up call. But they always said they would.
Monique
Stayed 1 night in Jul 2023
Response from Christine F on Sep 1, 2023
Thank you for your review. Thank you for staying with us. We will use your feedback to make improvements. Thank you for staying with us.
4/10 Poor
Garry
Aug 15, 2023
Disliked: Cleanliness, staff & service
I had to cancel the reservation due to missed connecting flight. I had cancel insurance from them and my funds have not been released.
Garry
Stayed 1 night in Aug 2023
Response from Christine F on Sep 1, 2023
Thank you for your feedback. Your reservation has been cancelled on our end. Please speak with Expedia guest services regarding your refund. We waived the cancellation fee as well. We hope that you may visit us for a stay in the future.
8/10 Good
Maryse, Laval
Aug 15, 2023
Maryse
Stayed 1 night in Aug 2023
Response from Christine F on Sep 1, 2023
Thank you for your review. We are glad to hear that you enjoyed your stay with us. Thank you for staying with us. We look forward to seeing you again for a future stay.
The place was very noisy. A number of people coming and going at appeared to be staff for other hotels. No exterior door locks on the hotel pool was dirty and unusable.
THOMAS
Stayed 4 nights in Aug 2023
Response from Christine F. on Aug 13, 2023
Thank you for your feedback. On behalf of management, we extend to you an apology that your stay was less than satisfactory. We will use your feedback to continue to make improvements with guest satisfaction. Thank you again for staying with us.