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Reviews of Hampton Inn & Suites Albany Airport

2.5 out of 5
Hampton Inn & Suites Albany Airport
45 British American Blvd, Latham, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 628 out of 1145 reviews" "
Rating 8 - Good. 266 out of 1145 reviews" "
Rating 6 - Okay. 100 out of 1145 reviews" "
Rating 4 - Poor. 74 out of 1145 reviews" "
Rating 2 - Terrible. 77 out of 1145 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Gayle, Heber

Disliked: Amenities
Very difficult to find from the airport. No restaurant in the hotel and only one fast food restaurant nearby.
Stayed 1 night in May 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Nice clean facility. Friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

Pamela

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful and friendly I definitely will be back
Stayed 3 nights in May 2024

6/10 Okay

Chris

Traveled with family
Disliked: Amenities
Looked like room was updated but toilet was old with rust inside bowl, there clearly was a mat that taken off the inside of the bathtub , bed mattress was like cardboard
Stayed 2 nights in May 2024

8/10 Good

Mart

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could have been better.
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I’m researching a hotel, I like to read other reviews. I am looking for a review that mentions cockroaches. That is the dealbreaker. One review with cockroaches and I’m out. I didn’t see any review for this hotel for cockroaches so I went ahead and booked it and I’m glad I did. I didn’t see any cockroaches or any other bugs. The staff was extremely friendly, even having a tiny screwdriver on hand so that I could fix my glasses. There was coffee out that was nice and hot anytime I wanted it. The breakfast was breakfast. Not great not bad. I heard somebody complaining when I got there, but the staff seemed very willing to help so I thought that was promising. I think when staying at hotels people expect perfection and that’s just not realistic. This place isn’t perfect, but it was a great place to stay for two nights. I would stay there again. I would bring my partner with me.
Stayed 2 nights in May 2024

6/10 Okay

Joseph A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very disappointed that the pool was not an available when we partially chose this hotel because of the pool for my 8 yr old.
Stayed 1 night in May 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on May 4, 2024
Thank you for your review of your stay. I am glad that you enjoyed your stay with us. We are looking forward to welcoming you back to our hotel in the near future.

8/10 Good

Constance

Traveled with family
Liked: Cleanliness, staff & service, amenities
Needs some upgrades
Stayed 2 nights in Mar 2024
Response from Sarah on May 4, 2024
Thank you for your candid feedback of your stay. I am glad that overall, you enjoyed your stay with us. I am sorry for any inconvenience of the things that need to be upgraded. We hope you give us another chance to serve you.

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited this hotel many times over the years and have referred friends and family here. This time I had a prepaid room at the end of a long day of travels and arrived late - called ahead to make sure they knew I was coming and room was held. I arrived at almost midnight to a room that was saturated with cigarette smoke. It had obviously been a smoking room that wasn’t stripped - it made me want to vomit to be in there. I called the front desk and was told the hotel was sold out and sorry. Do not stay in room 406 if you are a nonsmoker. Wanted to take a bath but found pubic hair and grit in the tub so opted out. Fortunately I had a small can of Lysol with me. Between that and the bathroom exhaust fan I made through the night. The horrible coffee on the way out was a bonus. So disappointed and no compensation offered. Sad.
Stayed 1 night in Apr 2024

10/10 Excellent

edward, syracuse

Liked: Cleanliness, staff & service, property conditions & facilities
A better than expected place to stay
Stayed 3 nights in Apr 2024
Response from Sarah on Apr 30, 2024
Dear Edward, Thank you for your review. I am very pleased to hear that you enjoyed your stay with us. We are looking forward to welcoming you back to the hotel as a guest in the near future.

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at checkin and the room was great. Clean and updated. The breakfast was not good. Bacon was not real bacon. People were throwing it away. Toaster don’t work. Muffins were from fridge and stale.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 30, 2024
Dear Lily, thank you for taking time to review your stay with us. I am happy to hear that our staff made your stay pleasant. I am disappointed to hear that the breakfast selection was not up to par. I hope to see you again as a guest in our hotel.

6/10 Okay

Dave

Liked: Property conditions & facilities
When I checked in an asked if they had coffee early in morning because we had an early flight to Florida. They said yes /24 hours. 2:30 am I go down to lobby for coffee, one was empty and the other was ice cold
Stayed 1 night in Apr 2024
Response from SS on May 4, 2024
Thank you for your candid feedback. I do apologize for the coffee not being up to par. I have passed that information along to the personnel concerned. We hope you give us another chance to make it right.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on Apr 25, 2024
Thank you for your review. I am glad that you enjoyed your stay with us. We look forward to seeing you again as a guest in our hotel.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was very nice and the front representative was very helpful.
Stayed 1 night in Apr 2024
Response from SS on Apr 25, 2024
Dear Andrea, Thank you for your kind words. We appreciate your business and your trust in us. We are very happy to hear that you enjoyed your stay with us.

2/10 Terrible

Christopher

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets are worn, faucets leak, hvac is old and noisy, front desk staff unable or unwilling to provide a pillow for the hide a bed for my son. “We don’t have any extra pillows” is what I was told. A hotel without an extra pillow should tell you all you need to know.
Stayed 1 night in Apr 2024

10/10 Excellent

Joanne

Traveled with family
Liked: Amenities
Very clean.Staff was very kind and knowledgeable
Stayed 1 night in Apr 2024
Response from Sarah on Apr 25, 2024
Dear Joanne, Thank you for your review of your stay with us. We truly appreciate your feedback. We look forward to welcoming you back as a guest.

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Clean.
Stayed 1 night in Jan 2024

6/10 Okay

Thomas

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were not very nice, carpet was pulling up off floor, coat rack pulling out of the wall, needs renovation and updating
Stayed 1 night in Apr 2024

10/10 Excellent

Klementina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Apr 2024
Response from Sarah on May 4, 2024
Thank you for your review of our property. Thank you for choosing to stay with us, and we are very happy to hear that you enjoyed your stay. Looking forward to seeing you again.

10/10 Excellent

jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on Apr 30, 2024
Thank you for your review and choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to having you again as a guest in our hotel.

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience
Stayed 2 nights in Apr 2024
Response from Sarah on May 4, 2024
Thank you for your review of your stay. I am glad that overall, your experience with us was a good one. Hope to be able to serve you again, when you are traveling this way again.

10/10 Excellent

Mary

Traveled with family
Good
Stayed 1 night in Apr 2024
Response from Sarah on May 4, 2024
Dear Mary, truly appreciate your business and your trust in us. I am very happy that our hotel has met your expectations and needs. Hope to be able to welcome you again in the near future.

2/10 Terrible

Richard

We were sent to the 4th floor where outside of our room the ceiling must have had a leak and there was an awful smell and fans trying to dry the carpet. There was no hot water to shower in the morning. Awful experience
Stayed 1 night in Apr 2024

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Deirdre

I was told there was a 24 hour airport shuttle but it does not start running until 6am, which is ridiculous since there are many flights (including mine) that leave at 6am or even earlier. So we had to move to another hotel (The Hilton Garden Inn which is also at the airport). The desk clerk at the Hampton told us we would not be charged but of course we were.
Stayed 1 night in Apr 2024
Response from SS on May 4, 2024
I do apologize for the inconvenience of our shuttle services hours of operations. If you would like to discuss this more, feel free to reach back to the hotel and we can discuss this in more detail. Thank you.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on May 4, 2024
Dear Jessica, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

2/10 Terrible

Jose

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever
Stayed 2 nights in Apr 2024
Response from SS on Apr 30, 2024
I hope this finds well. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally emailing us.

8/10 Good

Linda

Liked: Property conditions & facilities
Very clean property well maintained helpful staff
Stayed 2 nights in Apr 2024
Response from SS on Apr 13, 2024
Dear Linda, I appreciate your positive feedback about our hotel. I am happy that you enjoyed your stay with us. I am looking forward to welcoming you back soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, comfortable excellent location
Stayed 1 night in Apr 2024
Response from Sarah on Apr 13, 2024
Dear Susan, thank you for your review and for choosing our hotel. I am happy to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great front door gal at 4:00 pm
Stayed 1 night in Apr 2024
Response from Sarah on Apr 13, 2024
Dear Michelle, thank you for taking time to review your stay with us. I am very happy to hear that our staff made you feel welcoming. This is really one of the things that we try to maintain in our hotel. Hope to see you again soon.

8/10 Good

ann

Stayed 2 nights in Mar 2024
Response from SS on Apr 30, 2024
Dear Ann, Thank you for your review. I am glad that overall, you enjoyed your stay. We hope to see you again, in your next adventure in our area.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 14 nights in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 13, 2024
Dear Scott, Thank you for positive feedback. I am so glad that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help with you.

4/10 Poor

Andrea

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unable to offer a travel crib and I heard varying stories ranging from "they're all being used because you didn't request early enough" to "we don't have any onsite". Found the property dirty throughout, from the public bathrooms, eating areas, and pool. Pool did not have towels. Uncomfortable bedding.
Stayed 2 nights in Mar 2024

10/10 Excellent

Manohari, Camberwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovelly restful night at Hampton Inns by the Albany International airport.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 6, 2024
Thank you for your positive review of our property. I am very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future as a guest in our hotel.

8/10 Good

Kalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sarah on Apr 6, 2024
Thank you for choosing to stay with us and I am glad to hear that you enjoyed your stay. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

O

Liked: Cleanliness, staff & service, property conditions & facilities
Chill.
Stayed 1 night in Mar 2024
Response from Sarah on Apr 1, 2024
Thank you for your review. I am very pleased to hear that you enjoyed your stay with us. We hope to be able to welcome you back in the future to our hotel.

4/10 Poor

Andrea

Stayed 1 night in Mar 2024

6/10 Okay

Vanessa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from SS on Apr 13, 2024
Dear Vanessa, I do apologize for any inconvenience you may have experienced during your stay. We do hope that you would consider us again, and I look forward to welcoming you back as a guest in our hotel.

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect
Stayed 1 night in Mar 2024
Response from Sarah on Mar 31, 2024
Dear Craig, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best that we can. If you're traveling in our area again, feel free to stay with us again.

2/10 Terrible

Deirdre

Disliked: Staff & service, amenities
This "airport" hotel advertises a free airport shuttle. When I booked on Expedia I requested an 11 pm shuttle. My flight arrived at 10:50 pm, so I called for a shuttle. I was told there is no shuttle after 10 pm. There was no mention of this on the website, nor did I receive an email noting my request for an 11 pm shuttle could not be met. The taxi fare for the 2 mile ride was $30. The front desk receptionist told me this was no longer an "airport" hotel and that since Covid there is no longer a shuttle past 10,but they have not updated the website and other customers have complained. A terrible way to start a stay.
Stayed 1 night in Mar 2024

6/10 Okay

Linda

Liked: Cleanliness
Right after I checked in the property lost power! This prevented me from accessing the rear entrance close to my parked car. Thus I had to carry my luggage all the way to the front of the building! Then I had to walk up 2 flights of stairs in the dark, & down a dark hallway to my dark room! Thank God for street lights outside. I couldn't charge my phone or take a shower!
Stayed 1 night in Mar 2024
Response from SS on Apr 30, 2024
I do apologize for the inconvenience of the power outage may have caused. We appreciate you taking time to provide us with such candid feedback of your stay. I am sorry that our service was not up to par.

4/10 Poor

Jean-Yves

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Il y a eu un bris d eau ce matin,donc pas moyen de prendre une douche,laver les dents ,aller a la toilette. A l acceuil pas moyen d avoirde delai ou d aide ,pouvait rien faire
Stayed 1 night in Mar 2024
Response from SS on Apr 13, 2024
I do apologize for any inconvenience of the pipe that was being worked on for safety issues, in which they had to turn the water off for a short while. We do hope that you will give us another chance, and we can improve our services.

6/10 Okay

Debra

Traveled with partner, Traveled with pets
Breakfast sausage was cold as well as the potatoes. Limited seating for dining . Room was pleasant.
Stayed 1 night in Mar 2024
Response from Sarah on Apr 13, 2024
Dear Debra, I am disappointed to hear that breakfast was not up to par. But I am glad to hear that your room was satisfactory. We hope to be able to welcome you back in our hotel as a guest in the near future.

4/10 Poor

dina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude front desk, room smelled, pillows had an “old” scent, mold on shower ceiling, complained three times about no hot water in shower.
Stayed 1 night in Mar 2024
Response from SS on Apr 13, 2024
Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with the front staff, the quality of the room, and the maintenance issues. This information has been passed to the concerned parties.

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and friendly! BUT... the bacon at breakfast was HORRIBLE!! Other than that all was great!
Stayed 2 nights in Mar 2024
Response from Sarah on Mar 27, 2024
Thank you for your candid feedback on your stay with us. I am very happy to hear that all the staff has made your stay wonderful. I do apologize that our bacon was not up to par. I hope to be able to welcome you back as a guest in our hotel.

4/10 Poor

cristi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the hotel 3/22/2024-3/24/2024. All was good until an ice storm came in on the 23rd -24th. We returned to the hotel that evening to find that the hotel was completely out of service. I understand we do not have control over mother nature however this particular hotel di not have a generator or one that did not work. Hotel was black, elevators were down and at first we were told our room keys would not work , however they did sometime later on that evening. We were exhausted and needed to go to bed. We had to climb 4 flights of stairs to get to room 406. Needles to say we did not sleep well that evening. The morning of our departure (the 24th) we still did not have power and showering was out of the question because the water was freezing. From what I had heard that evening other hotels were up and running. I'm assuming they had an installed generator.
Stayed 1 night in Mar 2024
Response from SS on Apr 13, 2024
Dear Cristi, I do apologize for the inconvenience of the power outage of that weekend. We did sent your feedback to the personnel concerned. I am truly sorry for the bad experience. We hope you will give us another chance to make it up to you, and we look forward to welcoming you back in our hotel.

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sarah on Mar 27, 2024
Thank you for your review on our hotel. I am very pleased to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Joan

Traveled with partner
They checked someone in directly above us at midnight. The person(s) were very noisy until 3am which is when we got up to catch our early morning flight. There were plenty of empty rooms. The staff needs to be aware of occupied rooms when placing late arriving customers!!
Stayed 1 night in Mar 2024
Response from SS on Apr 13, 2024
We appreciate you taking the time to provide us with such candid feedback about your stay. I am very sorry to hear that your stay did not meet expectations.