Exterior

Reviews of La Quinta Inn & Suites by Wyndham Latham Albany Airport

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 427 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 98 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Felicia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Felicia, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
noisy children
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello David,We appreciate your feedback on the noise level during your stay. We always aim to accommodate all guests and recommend reaching out to management with any specific concerns for future visits. Thank you for sharing your experience with us.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, large rooms, indoor pool, nice breakfast. Very convenient.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Marie,We are delighted to hear that you enjoyed our spacious, clean rooms, indoor pool, and breakfast selection. Your convenience and comfort are our priorities. If there is anything else we can assist you with, please do not hesitate to reach out to us.

10/10 Excellent

Viviana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hospitality
Stayed 2 nights in Mar 2024
Response from Manager on Apr 19, 2024
Hello Viviana,We are pleased to hear that you enjoyed the hospitality during your stay with us that you rated it so highly. Our team takes great pride in providing excellent service to all our guests. Your feedback is appreciated as we strive to make each guest's experience exceptional. We hope to serve you again the next time your travel plans bring you back to the area.

6/10 Okay

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Kayla, We appreciate you choosing our hotel for your stay! If there are any details you wish to share about your experience, please don't hesitate to reach out to us. We hope to welcome you back soon!

8/10 Good

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from highway. Room was comfortable and clean. The only annoying thing was that the elevator was out of order and there wasn't an option to switch to a first story room so we had to drag all our luggage upstairs.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Hannah,We appreciate your feedback and are pleased to hear you found our location convenient and your room comfortable. We apologize for any inconvenience caused by the elevator being temporarily out of order. Please feel free to reach out to our management team directly to discuss your experience further.

8/10 Good

Andrew

Headboards were dusty and the toilet ran most of the time I was there couldn’t get a late checkout without paying a $20 fee that’s a first for any hotels I’ve stayed at
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Andrew, We appreciate your feedback regarding the cleanliness of the headboards and the issue with the toilet during your stay. Please feel free to reach out to our management team directly to address your concerns about the late checkout fee. Your comments are valuable to us for improving our services.

10/10 Excellent

Rayonna

Liked: Staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Rayonna,We are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or wish to share more about your experience, please do not hesitate to reach out to our management team.

6/10 Okay

Hagop

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Hagop, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback from your experience so we can ensure a better stay next time.

10/10 Excellent

Angela, Gastonia

Go8d
Stayed 2 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Angela,We appreciate your feedback and sorry to hear that you didn't fully enjoy your stay. We take all guest comments seriously and will share your experience with our team for improvement. If you have any further concerns, please don't hesitate to contact our management team directly.

8/10 Good

David

Television did not support major Networks. Strange
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello David,We appreciate your feedback regarding the television channels and apologize for any inconvenience caused. Our team is constantly working to provide a variety of channels for our guests' enjoyment. For a more tailored viewing experience, we recommend reaching out to the front desk for assistance during your next visit.

10/10 Excellent

Zach

Stayed 1 night in Mar 2024
Response from Manager on Apr 17, 2024
Hello Zach,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another exceptional experience.

2/10 Terrible

Gregory

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room door that i was in did not close. The locks were broken i stepped out for a few hours and when i came back the room door was open. Check out is at 11 and before 10 AM you can hear the room service people screaming down the hallway and opening your room door. Horrible experience i just got home but i have to go through my stuff to see if i have anything missing so i can file a police report.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Gregory, We are sorry to hear about your experience. Guest safety and security are our top priorities, and we take all feedback seriously to make necessary improvements. If you have any concerns or need further assistance, please reach out to our management team directly. Your feedback helps us deliver better service to our guests in the future.

2/10 Terrible

Lizarah

Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Lizarah, We are sorry to hear your experience did not meet expectations. Please feel free to reach out to us with any feedback you may have so we can address your concerns and improve our services.

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Two day stay at the La Quinta; not bad at all. Not terrific. The place was clean as a whistle. The staff was terrific. The area felt a little sketchy but all in all a pleasant stay. The breakfast was OK. I'd stay there again.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Christopher,We're pleased to hear you found our hotel clean and enjoyed the service from our staff during your stay at La Quinta. While we regret any concerns about the area, we're glad your overall experience was pleasant. Your feedback on the breakfast is appreciated, and we hope to welcome you back in the future.

4/10 Poor

Richard

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Richard,We're sorry to hear that your stay didn't meet your expectations. Please don't hesitate to contact us directly with any specific feedback you'd like to share so we can address any concerns you may have. We value your input and strive to continuously improve our services for all our guests.

8/10 Good

Rochelle

Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Rochelle, We appreciate you choosing our hotel for your recent stay! If you have any specific feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable experience!

6/10 Okay

Rinnah

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was fine, but there were extremely loud guests over our room that woke us up multiple times, including at 1:30am. We tried to call the front desk but the room phone was non functional, and I tried to call the front office from my cell to ask for assistance but no one answered. We wouldn't have had an issue if it had been quieter, but it was difficult to ignore. The bed was comfortable and the shower was nice. Overall clean and comfortable, but unable to ask for help with very loud guests.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Rinnah, We apologize for the disturbance caused by noise during your stay. We regret any inconvenience due to the non-functional phone. Your feedback is valuable, and we will address these communication issues with our team to improve service. We are pleased you found the room comfortable and clean, and we hope to welcome you back for a more peaceful experience in the future.

8/10 Good

Francis

Business traveler
Liked: Cleanliness, staff & service, amenities
Good value. Clean. Helpful staff.
Stayed 2 nights in Feb 2024
Response from Tiffany on Feb 29, 2024
Dear Francis, We appreciate your feed back. I will be sure to let staff know how helpful they have been to you. Thanks for choosing LaQuinta we look forward to seeing you soon!!

4/10 Poor

alexis

Business traveler, Traveled with partner
Disliked: Amenities
Room was NOT what it said to be. Mattress ripped and door knobs broke
Stayed 1 night in Jan 2024
Response from LaQuinta Front Desk on Feb 1, 2024
Dear Alexis, I do apologize for the inconvenience.. We are in the process of updating our rooms and greatly appreciate your feed back. We hope to see you back soon to see some changes!!

10/10 Excellent

Golliat

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Golliat,Thank you for your feedback regarding the cleanliness of our hotel. We apologize if our standards did not meet your expectations during your stay. We strive to maintain a high level of cleanliness and will be sharing your concerns with our housekeeping team for further improvement. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Stephanie,Thank you for choosing to stay with us! We are stoked to hear that you had a fantastic experience during your time at our hotel. Our team works hard to provide exceptional service and create memorable stays for our guests. We hope to have the opportunity to welcome you back in the future for another wonderful stay.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very good.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Dennis,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Angel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Angel,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Diamond,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a hidden gem! Quiet and very clean. It's also convenient to shopping and the major highways to get around. Great value too!
Stayed 2 nights in Jan 2024
Response from Manager on Jan 9, 2024
Hello Marie,We're thrilled to hear that you enjoyed your stay at our hotel! Thank you for highlighting our quiet and clean environment, as well as our convenient location. We strive to provide great value to our guests, and we're happy to know that we met your expectations. We hope to welcome you back in the future for another enjoyable stay!

2/10 Terrible

Robert

Stayed 3 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Robert, We're sorry to hear that you had a less than satisfactory experience during your stay. Please reach out to us directly so we can address any concerns you may have had. Your feedback is important to us and we strive to provide the best experience for all our guests.

8/10 Good

Elizabeth

Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Elizabeth,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad you enjoyed your time with us. If you have any additional feedback, please don't hesitate to reach out to us directly so we can address any concerns. We hope to welcome you back in the future for another great experience.

2/10 Terrible

Teresa

Stayed 2 nights in Oct 2023
Response from Manager on Dec 30, 2023
Hello Teresa, We're sorry to learn that your stay did not meet your expectations. We value your feedback and would appreciate it if you could contact our hotel directly to provide further details. We strive to provide a satisfactory experience for all our guests and would welcome the opportunity to address any concerns you may have had.

6/10 Okay

Deidre

Liked: Cleanliness
Disliked: Property conditions & facilities
I chose this location because it had a pool, but the pool was not open. Breakfast options were not good. Many things seemed to be in disrepair compared to my last visit.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Deidre, Thank you for choosing our hotel for your stay. We apologize for any inconvenience you experienced with the pool closure and the breakfast options. We appreciate your feedback regarding the disrepair, and we will certainly address these issues to ensure a better experience for our future guests. We value your support and hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Joseph, Kingwood

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, perfect for a business traveler.
Stayed 24 nights in Nov 2023
Response from Manager on Dec 27, 2023
Hello Joseph,Thank you for your feedback! We're delighted to hear that our staff made your stay enjoyable and that our hotel was a suitable choice for your business needs. We appreciate your positive review and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Destiny

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Microwave was broke and heat didn't work for hours it was freezing for half my stay.
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Destiny, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and will address the maintenance concerns you raised to ensure future guests have a pleasant experience. Thank you for bringing this to our attention.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Laura,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to hear that you had a satisfactory experience. Should you have any specific feedback or suggestions, please reach out to us directly so that we may further enhance your future stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Benoit

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Benoit,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service and a comfortable experience for all our guests. If there is anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Ann,We're thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service and are glad we met your expectations. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another great experience!

6/10 Okay

Anne

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Anne,We appreciate you choosing our hotel for your stay. If there was anything that you would like to share with us regarding your experience, please don't hesitate to reach out to us directly. We value your feedback and would like to ensure your satisfaction.

10/10 Excellent

Judith

Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Judith,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience during your time with us. We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old motel next door to LaQuinta needs to be cleaned up
Stayed 4 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello Karen,Thank you for sharing your feedback about the neighboring motel. We appreciate your concern and will certainly bring this to the attention of the local authorities. Our team strives to maintain a pleasant environment for our guests and we apologize for any inconvenience caused.

2/10 Terrible

Diminica

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room I was given heat did not work! My room was switched then I couldn’t get in with my key card…. My third time to the desk was just aggregating and now my account is being charged $165 instead of the original $119 when I booked online smh . I don’t understand why they charged my account more than I agreed to and then on top of it the inconvenience of no heat, and Channing rooms three times before I was finally able to relax. I just upset and want to be accommodated!! This is not my first stay with this hotel either!!
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Diminica, We apologize for any inconvenience you experienced during your recent stay. Our team strives to provide impeccable service, and we regret that you encountered difficulties with the room temperature and key card. While we understand your frustration, please note that any billing discrepancies should be addressed directly with our management. We appreciate your loyalty as a returning guest and hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Jenna,We appreciate your positive rating and are glad that you had a great experience during your stay at our hotel. If you have any further comments or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We look forward to welcoming you back in the future.

8/10 Good

Robert

Business traveler
Liked: Property conditions & facilities
It was hard to enter initially.
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Robert,We apologize for any inconvenience you experienced while entering the hotel. We appreciate your feedback and will take it into consideration for future improvements. Thank you for bringing this to our attention.

4/10 Poor

Lonnie

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst check in experience ever! Took 17 minutes of waiting in the lobby while the clerk checked in the party before us. A lot of staring st the computer screen and tapping her. Not even an apology or excuse for the wait. Scary and poorly lit parking area. Advice- look elsewhere.
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Lonnie,We apologize for the inconvenience you experienced during check-in. Our aim is to provide efficient service to all our guests, and we regret that we fell short in this instance. We appreciate your feedback regarding the parking area and will take it into consideration for future improvements. Thank you for bringing these concerns to our attention and we hope you consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice: clean and quiet. The gentleman at the front desk was wonderful. The outside of the hotel definitely needs some fixing up. If I didn't have reservations I would have never chosen it based on the outside.
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello susan,Thank you for sharing your feedback with us. We appreciate your kind words about our clean and quiet hotel. We understand your concern regarding the appearance of the outside of the hotel and we are continuously working on improving it. We hope to have the opportunity to welcome you back in the future to see the positive changes we've made.

2/10 Terrible

Deborah

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The "double" beds were no size I have ever seen before, maybe 45" wide, which is too small for 2 people. The telephone in the room did not work, even to call the front desk. I heard several other guests complain about the same thing. The pool is an oversized bathtub, there is no swimming, one could get wet. The gym has some dumbbells, a weight machine that is broken and unusable. The place had one luggage carrier (someone else was using it). When we left through the rear entrance for dinner staff was sitting outside smoking pot. Same thing when we came back and then again this morning. I would never stay here again and I would warn perfect strangers away from this place. There are more issues, but that's the bottom line: don't stay here.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Deborah,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. We constantly strive to provide comfortable accommodations for our guests. We have noted your concerns regarding the bed size, telephone, pool, gym equipment, luggage carrier, and the behavior of our staff. We appreciate your honesty and will use your feedback to improve our services. We hope you will give us another chance to exceed your expectations in the future.

6/10 Okay

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello thomas, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Your comments have been forwarded to our management team for further review. We appreciate your input and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Jeannie

Traveled with family
Loud music I called to complain they didn’t do anything 1:30am the music was finally turned off I asked for a wake up call for flight out no call. 1night was good. Questionable people hanging around lobby DO NOT STAY HERE
Stayed 2 nights in Nov 2023
Response from Manager on Nov 7, 2023
Hello Jeannie, We apologize for any inconvenience caused by the noise disturbance during your stay. Our team strives to address guest concerns promptly, but we regret if we were not able to meet your expectations on this occasion. We typically ensure a reliable wake-up call service and we apologize for any oversight that occurred. Should you have any further concerns or require assistance, please contact our management directly. Thank you for sharing your feedback with us.

6/10 Okay

Leona

Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Leona,Your rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

6/10 Okay

Maylyn

Traveled with family
It’s ok… a bit high for what we got.
The stay was ok, not great just ok. Service was decent, polite. Our hotel room floors were sticky! Mopped but not actually properly cleaned. The beds and bathroom were clean. A bit pricey for an older outdated hotel.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Maylyn, Thank you for your feedback regarding your recent stay with us. We appreciate your kind words regarding our service and cleanliness of the beds and bathroom. We apologize for any inconvenience caused by the condition of the floors and any perception of outdatedness. Your comments have been noted for our improvement. We value your feedback as it helps us enhance the guest experience.

4/10 Poor

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Jonathan,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive rating and are glad to hear that you enjoyed your overall experience at the hotel. We value your comments and will strive to ensure any areas for improvement are addressed. Thank you for your review and we hope to welcome you back in the future.

8/10 Good

Rebecca

Stayed 1 night in Oct 2023