Ratings based on 977 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Apr 28, 2024
Comment from Hotel Management
May 2, 2024 by DiBern, Hotel Management
Loretta,Thank you for your feedback regarding your recent stay. We are sticklers for the perfect guest stay, so I do want to apologize for not completely meeting your expectations. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we will continue our pursuit to having a hotel guest can really love. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo
by A verified traveler from Fresno
Posted Apr 28, 2024
The bathroom had not been cleaned since the previous guest. There was hair and dirt in the shower, and on the floor. The toilet did not appear to be clean. When we told the front desk the problem, she reached out to the manager, who offered us a $30 credit. I then asked the front desk personnel if $30 would correct a filthy room in her opinion? She kindly replied, “no”, but the manager won’t do any thing else for you. Bottom line: I stayed in a dirty room, as there were no other rooms available. I was not credited my full stay. It was late, and I did not want to move hotels when the options around me were not any better. I am a mom traveling across the country with my college student daughter alone. I was not wanting to leave a hotel at 9 pm in a city I did not know, after driving 9 hours. This experience has been very distasteful. Also, the noisy was terrible. Kids running and screaming until well after 11 pm. Does this hotel not enforce quiet hours? I will be eating this hotel very poorly.
Comment from Hotel Management
May 2, 2024 by DiBern, Hotel Management
Heather,Please accept our sincerest apologies, everything you have expressed is horrific and beneath all things we stand for here at the Days Inn by Wyndham- Bernalillo. Thank you for taking the time to complete our guest satisfaction survey. We pride ourselves on earning a perfect 10/10 rating. When we don't we challenge ourselves to investigate the totality of the stay and make the necessary adjustments to earn a perfect 10. We value your time/feedback and hope to have another opportunity to show our true level of hotel guest experience.Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo
by A verified traveler
Posted Apr 27, 2024
Room was clean pool was nice quiet place I got good needed rest excellent choice for me
Comment from Hotel Management
May 2, 2024 by DiBern, Hotel Management
Carolyn,I want to start off by saying thank you for staying at our Day’s Inn by Wyndham- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. We are grateful for that and your 5/5 star rating. The compliments of our consistency is huge for us, we believe it goes hand and hand with continued successful reviews of guest happiness. Come see us again soon. Best regards,Larry Morinia Jr.Management TeamDays Inn by Wyndham- Bernalillo
by A verified traveler
Posted Apr 26, 2024
We have always stayed here...never had a problem...this stay we had one very rude, night clerk she actedike she hated her job and she hated people..no smile, her customer service sucked...that was when we checked in...the rest of our stay was good...
Comment from Hotel Management
May 1, 2024 by DiBern, Hotel Management
Trini,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Thank you for still giving us your perfect 5-star rating. We will share your feedback with our Front desk and see what changes will be necessary to improve the guest satisfaction. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo
by A verified traveler
Posted Apr 22, 2024
Breakfast was awesome. Irene at the front desk was very, very helpful!
Comment from Hotel Management
Apr 23, 2024 by DiBern, Hotel Management
Brian,Thank you so much for your review of our Days Inn by Wyndham- Bernalillo. I am pleased to read that you enjoyed your stay with us based on your highly rated survey. A positive guest experience is something our staff takes great pride in, so we value your feedback. Glad you recognized our staff member Irene and her friendly demeanor as customer service is of huge importance with our team. We thank you again for sharing your experience. Warm regards, Larry Morinia Jr. Management Team Days Inn by Wyndham- Bernalillo
by A verified traveler
Posted Apr 21, 2024
It was such a very nice Hotel very clean beautiful rooms comfortable good breakfast. I totally recommend it. Nice swimming pool and Jacuzzi. Totally worth it I will totally stay here again. Give them 10 out of 10. The only thing parking was very crowded
Comment from Hotel Management
Apr 23, 2024 by DiBern, Hotel Management
Edward,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 5/5 rating with our team, who I am certain will be encouraged by your perfect rating. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.Management TeamDays Inn by Wyndham- Bernalillo
by A verified traveler
Posted Apr 20, 2024
Customer service was good.
Comment from Hotel Management
Apr 23, 2024 by DiBern, Hotel Management
Mary,Thank you for your kind comments and for rating our hotel so highly. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Thank you for compliments of staff for their professional courtesy. We look forward to serving you again.Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo
by A verified traveler
Posted Apr 15, 2024
Comment from Hotel Management
Apr 23, 2024 by DiBern, Hotel Management
Amanda,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo
by A verified traveler
Posted Apr 12, 2024
Friendly staff, clean and quiet
Comment from Hotel Management
Apr 13, 2024 by DiBern, Hotel Management
Matthew,Thank you for your feedback regarding your recent stay. We are sticklers for the perfect guest stay, so I do want to apologize for not completely meeting your expectations. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we will continue our pursuit to having a hotel guest can really love. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo
by A verified traveler
Posted Apr 7, 2024
Comment from Hotel Management
Apr 8, 2024 by DiBern, Hotel Management
Lorraine,Thank you for your time in leaving us feedback from your recent visit. I do want to apologize for the minimal issues experienced. I will share these with our team so we can continue to improve our service. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo
