Lobby sitting area

Reviews of Pousada Palácio de Estói - Small Luxury Hotels

5 out of 5
Pousada Palácio de Estói - Small Luxury Hotels
Rua de S. José, Estoi, Faro, Algarve

Reviews

9.2

Wonderful

Rating 10 - Excellent. 414 out of 648 reviews" "
Rating 8 - Good. 172 out of 648 reviews" "
Rating 6 - Okay. 44 out of 648 reviews" "
Rating 4 - Poor. 10 out of 648 reviews" "
Rating 2 - Terrible. 8 out of 648 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ian Martin

Lovely hotel
Stayed 3 nights in May 2024

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely architecture blending an old palace with ultra modern rooms and an infinity pool. The breakfast offers an extensive and delicious options. Dinner menu was varied and sophisticated. Highly recommended for a visit
Stayed 4 nights in Apr 2024
Response from Pousada de Estoi on May 13, 2024
Dear Anne, On behalf of our entire team at Pousada Palácio Estoi - Faro, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio Estoi - Faro.Best regards, Andreia GuerreiroFront Office Manager

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely Gorgeous Boutique Hotel. The restored Palace was Breathtaking, and the staff were very kind and attentive
Stayed 3 nights in Apr 2024
Response from Pousada de Estoi on May 6, 2024
Dear Todd, On behalf of our entire team at Pousada Palácio Estoi - Faro, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio Estoi - Faro.Best regards, Andreia GuerreiroFront Office Manager

10/10 Excellent

castro

Traveled with group
Liked: Amenities, property conditions & facilities
Fantastic property
Stayed 3 nights in Mar 2024
Response from Pousada de Estoi on May 13, 2024
Dear Castro, On behalf of our entire team at Pousada Palácio Estoi - Faro, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio Estoi - Faro.Best regards, Andreia GuerreiroFront Office Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. The staff was awesome. Nice and quiet area. Will look to stay there again next time we are in the area.
Stayed 2 nights in Mar 2024
Response from Pousada de Estoi on May 13, 2024
Dear Robert, On behalf of our entire team at Pousada Palácio Estoi - Faro, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio Estoi - Faro.Best regards, Andreia GuerreiroFront Office Manager

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and surroundings. I appreciated the balcony upgrade. Nice dinner as well.
Stayed 1 night in Mar 2024
Response from Pousada Palacio de Estoi on Mar 20, 2024
Dear Richard,Thank you for taking the time to share your feedback regarding your recent stay at our Pousada Palácio de Estoi. We are delighted to hear that you found our Pousada and surroundings beautiful, and we're thrilled that you appreciated the balcony upgrade. It's always a pleasure to enhance our guests' experiences whenever possible.We're also glad to know that you enjoyed your dinner with us. Providing delicious meals is an essential part of our commitment to ensuring a memorable stay for all our guests.We truly appreciate your kind words and hope to welcome you back for another wonderful experience in the future.Warm regards,Andreia GuerreiroFront Office Manager On behalf of the Team at Pousada Palácio de Estoi

10/10 Excellent

Cherie, Sarnia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a lovely quiet setting. Lovely views from the patio areas to watch the sunset and surrounding area. Rooms were spacious and clean. Staff very friendly. Just a short drive into faro. The buffet breakfast was excellent.
Stayed 2 nights in Feb 2024
Response from Pousada Palacio de Estoi on Mar 8, 2024
Dear Cherie,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our property. It's wonderful to know that you appreciated the beautiful surroundings, spacious and clean rooms, friendly staff, and the excellent buffet breakfast. Your kind words mean a lot to us!We strive to provide our guests with a memorable experience, and it's rewarding to hear that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you once again for choosing to stay with us.Best regards, Andreia Guerreiro Front Office ManagerOn behalf of the Team at Pousada Palácio de Estoi

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
POUSADA PALÁCIO ESTOI
My husband and I stayed for a long weekend. It was an amazing trip. The Pousada is fascinating and the old part and modern parts blend very well. Nothing was too much trouble for the staff who were helpful, polite and accommodating. I thoroughly recommend a visit. This is our first encounter of a Pousada and we intend to visit more of these beautiful places.
Stayed 2 nights in Feb 2024
Response from Pousada Palacio de Estoi on Feb 28, 2024
Dear Jo,On behalf ot the Pousada Palacio de Estois Team, we would like to thank you very much for sharing your wonderful experience with us following your recent long weekend stay at our Pousada.We are thrilled to hear that you had an amazing trip and that you found our Pousada fascinating. It's fantastic to know that you enjoyed the seamless blend of the old and modern parts of our property. Our team works tirelessly to ensure that our guests feel welcome and well taken care of, so we're delighted to hear that nothing was too much trouble for them and that they were helpful, polite, and accommodating throughout your stay.We truly appreciate your recommendation and are honored to be your first encounter with a Pousada. We're glad to hear that you intend to visit more of these beautiful places, and we hope to have the pleasure of welcoming you back to our Pousada in the future.Once again, thank you for choosing to stay with us and for taking the time to share your feedback.Warm regards,Andreia GuerreiroFront Office Manager

10/10 Excellent

Dragan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 1 night in Feb 2024
Response from Pousada Palacio de Estoi on Feb 28, 2024
Dear Dragan, On behalf of the Pousada Palacio de Estois Team, we would like to thank you for your positive feedback regarding our customer service. We are delighted to hear that you had a great experience with us. Your satisfaction is our priority, and we're grateful for the opportunity to have served you. We look forward to welcoming you back in the future.Best regards,Andreia GuerreiroFront Office Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing getaway
The staff were very kind, there was a welcome basket of fruit in the room and they brought me extra waters and drinks. They even left us a rose on Valentine's Day. The room was clean and spacious, and it had a little balcony to enjoy the view.
Stayed 4 nights in Feb 2024
Response from Pousada de Estoi on Feb 25, 2024
Dear Rebecca,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at Pousada Palacio de Estoi.It's heartwarming to know that our staff's kindness and attention to detail made your stay special. We're delighted that you appreciated the welcome basket of fruit, the extra beverages, as well as the thoughtful gesture of the rose on Valentine's Day.We're glad to hear that you found your room to be clean, spacious, and with a view. Your comfort and satisfaction are our top priorities, and we're pleased that we could provide you with a memorable experience.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Warm regards, Andreia GuerreiroFront Office ManagerOn behalf of the team at Pousada Palácio de Estoi

6/10 Okay

Harvey

Traveled with partner
Disliked: Cleanliness
Historical Hotel liked. Could have had better service. Nicole and dime you too much for a 5 star hotel.
Stayed 2 nights in Feb 2024
Response from Pousada Palacio de Estoi on Feb 14, 2024
Dear Mr. Harvey, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologize for any inconvenience caused during your stay. We are sorry that our team and service did not meet your expectations. We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards,Andreia GuerreiroFront Office Manager

6/10 Okay

Mir

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very isolated
It did not feel like a luxurious place except having access to sauna and that it is an extension of the palace. It had a nice view but because of the location there is nothing around the hotel. The room was a good size but the beds were a let down, not comfortable.
Stayed 2 nights in Feb 2024
Response from Pousada de Estoi on Feb 25, 2024
Dear Mir, Thank you for taking the time to provide us with your feedback on your experience at Pousada Palácio de Estoi. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pousada Palácio de Estoi. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Andreia GuerreiroFront Office ManagerOn behalf of the Pousada Palácio de Estois Team

10/10 Excellent

Hugh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming old palace in the hills that has been totally upgraded to modern standards. Excellent facilities, outdoor pool, dining room and parking. Historic garden and expansive views iver the Algarve.
Stayed 2 nights in Feb 2024
Response from Pousada Palacio de Estoi on Feb 6, 2024
Dear Mr. Hugh, On behalf of our entire team at Pousada Palácio de Estoi, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio de Estoi.Best regards, Andreia GuerreiroFront Office Manager

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique hotel worth a visit.
Amazing views over Faro. Excellent reception, bar and Resturant service and attention. Carolina’s welcome best we have had worldwide! Lovely clean room with large bed… however had troubles understanding the bath/shower/plug without any instructions and got parts wet that should have stayed dry and had a bath with heel holding down plug etc. Needs a small instruction sticker!
Stayed 1 night in Jan 2024
Response from Pousada Palacio de Estoi on Feb 2, 2024
Dear Robin, On behalf of our entire team at Pousada Palácio de Estoi, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pousada Palácio de Estoi. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pousada Palácio de Estoi and regain your trust during your next visit.Warm regards, Andreia GuerreiroFront Office Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas holiday
Lovely hotel , friendly and efficient staff . Excellent location.
Stayed 6 nights in Dec 2023

10/10 Excellent

Miguel, Pompano Beach

Traveled with partner
Liked: Amenities
Excellent service and the staff is awesome. The Palacio is beautiful and at a wonderful location. Thank you to the entire team!
Stayed 4 nights in Dec 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiance and accomodation

2/10 Terrible

Julia

Stayed 3 nights in Nov 2023

8/10 Good

Samzie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but lacking soul
The old part of the hotel is very beautiful but the new section where our room was felt like walking through a modern art museum. While it was comfortable & the service was great it felt soulless . Maybe it’s nicer in summer .
Stayed 1 night in Dec 2023

10/10 Excellent

Abdulhamid, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff. Breakfast and parking great added value. Beautiful well maintained hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Cristal

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely magnificent palace hotel. Top notch staff, luxury accomodation, great breakfast. A true ten stars.
Stayed 1 night in Nov 2023

10/10 Excellent

Stuart

Stayed 1 night in Nov 2023

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pousada is beautiful and unique. We really enjoyed our stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2023

10/10 Excellent

Xiomara

Stayed 2 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good views
Stayed 5 nights in Oct 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Palace
The palace was a lovely place to visit. The grounds are pleasant and very Royal. The room had a much different feel. The bed was a bit hard, however we did have two down comforters in our closet that softened the mattress. I was off-put when I asked for ice and was directed to a gas station just a left turn off the property. That all being said, the included breakfast was terrific and well presented! A great start to the day. Just a tip, if you drive through Faro - make sure to go all the way to the waters edge to visit/sightsee. Faro was disappointing to us as a city.
Stayed 2 nights in Oct 2023

10/10 Excellent

Virginia, Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely public areas Rooms were clean, but a long walk to get there.
Stayed 1 night in Oct 2023

6/10 Okay

James

Disliked: Property conditions & facilities
Sunny travels
The hotel is a little worn, and short staff They are hiring temps from agencies to fill void . The old Palace is an amazing building. They need to put some money into it to keep it in the condition. It should be kept it. I would stay there again I don’t think you’re staying in a luxury hotel.
Stayed 2 nights in Oct 2023

2/10 Terrible

Eunice Faria

Stayed 6 nights in Sep 2023

10/10 Excellent

Graehm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a very quiet environment.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
The old palace is beautiful, but it seems a little lacking in terms of cosy corners to sit with friends and family.
Stayed 1 night in Aug 2023

2/10 Terrible

Michael

Stayed 1 night in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful and relaxing place to stay. No dining options nearby but the restaurant is wonderful and the breakfast was amazing. It’s a great location to explore from with Seville and Lisbon only two hours away by car each way
Stayed 4 nights in Jul 2023
Response from Pousada Palacio de Estoi on Jul 31, 2023
Dear Mr. James, On behalf of our entire team at Pousada Palácio de Estoi, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio de Estoi.Best regards, Andreia GuerreiroFront Office Manager

10/10 Excellent

Ted, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Unique history and beautiful architecture
Stayed 5 nights in Jun 2023

8/10 Good

Zoryana, Milton

Liked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunningly beautiful Palazzo
Got lucky and stayed at this old beautifuly remodeled Palazzo. Inside stunning. Rooms are large good views, well appointed. Food at restaurant was delicious. Smaller portions, but served elegantly. The outside gardens are beautiful. It’s a place you can imagine your daughter getting married at
Stayed 1 night in May 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

8/10 Good

Fang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place is very nice however the location is not that convenient.
Response from Pousada Palacio de Estoi on Apr 25, 2023
Dear Fang, On behalf of our entire team at Pousada Palácio de Estoi, we would like to thank you for taking the time to provide us with your feedback. Your opinion is very important for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pousada Palácio de Estoi. At the same time, we feel sorry for your disappointment on our location. However, on a positive note being away from town is a great place to relax.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pousada Palácio de Estoi.Warm regards, Andreia GuerreiroFront Office Manager

6/10 Okay

PJ

Liked: Cleanliness, property conditions & facilities
Not bad
Great place but of walk to the rooms. Bar service could be improved. Lack of staff and no drink service by the pool.
Stayed 5 nights in Mar 2023

10/10 Excellent

wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very well appointed. Beautiful property and excellent staff.
Stayed 3 nights in Mar 2023
Response from Pousada Palacio de Estoi on Mar 30, 2023
Dear Mrs. Wendy Kaplan, Thank you for your feedback on your stay at Pousada Palácio de Estoi. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Estoi, and we look forward to welcoming you again soon!Best regards, Andreia Guerreiro (Front Office Manager)On behalf of the Pousadas Team

10/10 Excellent

William, Baltimore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pousada facilities and staff were wonderful. The historic part of the Pousada was a former palace with restored rooms and period furniture. The rooms and facilities were modern and well kept - sizable rooms, wonderful views of the countryside, a great pool, and balconies/patios with scenic views of the orchard and town. The restaurant was very good but small - reservations are a must. The bar was also small, but nice. All the staff was warm and friendly. Parking on the facility was particularly convenient and safe. The town of Estoi is cute and safe to walk around. The gardens and orchard of the palace were wonderful to explore. The town is small, however. Estoi has some nice little shops and some ancient ruins within walking distance. For hikers or trail runners, there are some trails that go up into the hills and back around (about 5 miles - I used Strava to find possible running trails.) Estói was a great jumping-off point for those who rent a car - close to Loulé, Faro, Olhão, Portimão, and the rest of the Algarve. I would not recommend it for travelers without transportation unless it was just for a weekend getaway. Overall, the Pousada Palácio Estói was a wonderful find - we would definitely return and recommend.
Stayed 7 nights in Mar 2023
Response from Pousada Palacio de Estoi on Mar 30, 2023
Dear Mr. William Hardy,On behalf of the entire team at Pousada Palácio de Estoi, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We are looking forward to host you again soon at our Pousada!Warm regards, Andreia GuerreiroFront Office Manager

10/10 Excellent

Marianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely spot to take it easy and get over jet lag.
Stayed 2 nights in Mar 2023
Response from Pousada Palacio de Estoi on Mar 30, 2023
Dear Marianne Bromley, We were delighted to hear that your recent stay at Pousada Palácio de Estoi was very pleasant and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pousada Palácio de Estoi for your holiday. We look forward to welcoming you again soon at our Pousada!Kind regards, Andreia Guerreiro (Front Office Manager)On behalf of the Pousadas Team

2/10 Terrible

John

Stayed 6 nights in Feb 2023

10/10 Excellent

Hamid, San Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really enjoyed our two nights stay at this beautiful hotel with history. Once a Palace and converted to a luxury hotel, nested in surrounding citrus orchards.
Stayed 2 nights in Mar 2023
Response from Pousada Palacio de Estoi on Mar 30, 2023
Dear Hamid Alipour,On behalf of the entire team at Pousada Palácio de Estoi, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our Pousada!Warm regards, Andreia GuerreiroFront Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and attentive staff and very pleasant ambience. A pleasure to stay at such a nice hotel.
Stayed 5 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jean-Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, great spot, great service, big room useful room
Stayed 1 night in Feb 2023
Response from Pousada Palacio de Estoi on Feb 17, 2023
Dear Mr. Jean-Marc, We were extremelly happy to hear that your recent stay at Pousada Palácio de Estoi was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pousada Palácio de Estoi for your holiday. We look forward to host you again soon at our Pousada.Kind regards,Andreia Guerreiro (Front Office Manager)On behalf of the Pousadas Team