Altamonte Springs Town Houses

" My check-in experience was disappointing and not welcoming. The staff member did not provide any information about the resort or its amenities. The interaction was very minimal—she only asked for my ID and credit card, then how many keys I needed, and that was it. No orientation, no guidance, nothing that made me feel like a guest being welcomed. I was then sent to another person and told I would receive a tour during breakfast. However, I later realized this was actually a timeshare presentation, which was never clearly explained upfront. When I expressed that I was not interested in continuing, I was told, “you can still eat if you want” and “it’s free.” I did not ask for anything for free—I prefer to pay for my experiences and genuinely enjoy them. Unfortunately, this first impression affected my overall experience from the very beginning of my stay. For future guests, I recommend improving the check-in process by providing a warm welcome and clear information about the resort and its amenities. Transparency is also key—timeshare presentations should be clearly disclosed so guests can make an informed decision without feeling misled. A more respectful, transparent, and guest-focused approach would make a significant difference."

"I wasn’t made aware if there was contental breakfast "

"It was alot of false advertisement. There was no airport shuttle offered at all as advertised. Breakfast buffet was not included as stated. One person told us it was $8.00 but then said that was a mistake and it was $18.00. Transportation to and from parks was a complete joke!!!! We were stranded because drivers kept telling us one time and then was a no show. Never will I stay here again. I will just spend the extra momey and stay on a Disney Resort and save the headache and uber/taxi fees."

"Room was clean and breakfast was plentiful!"

"Very nice hotel! Rooms were clean, close to Universal studios. Will definitely stay there again. "

"Staff at front desk was rude wouldn’t stop talking on his cell Phone while we tried to check in"

"Overall, this day was short everything went well. The staff was very nice and helpful."

"Everything was good they need to include breakfast in stay "

"It was an amazing experience, the place was very clean and our room views were amazing"