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Reviews of Sofia Suites Hotel

3.5 out of 5
Sofia Suites Hotel
Queen Rania Street, Amman

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The room was spacious with 2 toilets and showers I don't think there were many people there though which is a same because its a nice building. Not much parking space in the car park but I think there is free parking on the street. The breakfast is too late and there is not western options. I would stay there again.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not too different
Was there for few days and this looked among the good ones in the price range. It also got less negative reviews. Unfortunately it got its downsides; it looked shiner in the image than the actual reality. Linens and towels are old , torn , wore out. bathrooms smelled stuffy a little. Breakfast starts at 8:30 AM and not all out there until 8:45!. And , same few choices every day , no juice or milk or coffee. Otherwise , its okay!
Stayed 2 nights in Sep 2019

2/10 Terrible

Anonymous, Singapore

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The room was outdated and did not have towels when we entered. When requested, the housekeeping staff gave us a small towel that is usually used for wiping the feet as their bath towels are at the dry cleaners. Breakfast was quite dull. Overall a pretty disappointing establishment.
Stayed 1 night in Apr 2019

2/10 Terrible

Anonymous, Singapore

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The room was outdated and did not have towels when we entered. We then asked housekeeping for some towels and they got back to us with a small towel that is usually used to wipe the feet, because apparently their bath towels are still at the dry cleaners. Breakfast was dull as compared to other 3-star hotels in the area. Very disappointing experience.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The location was good. The staff friendly and helpful.
Stayed 1 night in Mar 2019
Response from yassin on Apr 7, 2019
Thank you very much for sharing! It is great to hear that you loved the hotel location and you found our staff truly helpful. I will definitely share your kind words with the team as a reminder of what they do best. Hope to welcome you back soon! All the best,

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jan 2019
Response from yassin smadi on Jan 21, 2019
Hello, Thank you very much for taking the time to share your experience with us. It's great to know that everything was amazing during your recent stay. Hope to welcome you back soon! All the best,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service were excellent. Room was clean and comfortable. Price is great. Location was great with plenty of good restaurants, pharmacy and stores within 2 minute walk. Overall, I am very satisfied.
Stayed 8 nights in Dec 2018
Response from yassin smadi on Jan 21, 2019
Hello, Wow, what an amazing review. Thank you very much for sharing! It is great to hear that you loved the location of the hotel, the room provided met your expectations and you found our staff truly helpful. I will definitely share your kind words with the team as a reminder of what they do best. Hope to welcome you back soon! All the best,

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Our stay - junior suite
Staff was really nice and helpful. The location is great. The hotel itself is very outdated and not that clean.
Stayed 1 night in Sep 2018
Response from Yassin smadi on Sep 24, 2018
Thank you very much for taking the time to share your experience with us and for bringing areas of improvement to our attention. I have shared your comments with the relevant team who will be looking into where we can possibly improve upon the points you have made. We hope to see you back soon! All the best,

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Lack of cleaning
Hotel is ok, but rooms are not clean with always a lack of towels and soap
Stayed 6 nights in Mar 2018
Response from Yassin Smadi on May 16, 2018
Dear Valued guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I hope that I can convince you to change your mind about another visit to our property. Thank you

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from yassin smadi on May 14, 2018
Dear Mr. Hassan, We are so happy that you have enjoyed your stay with us and it was such a pleasure to have you with us. We are looking forward to welcome you back and assist you with your next trip.

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kevin , NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice overnight stay.
Very pleasant, helpful staff. We only had a basement room, but it was perfectly adequate for our needs.
Stayed 1 night in Nov 2017
Response from yassin smadi on Jun 30, 2018
Dear Mr. Kevin, Thank you for your feedback and we will be looking forward to your next visit. Best regards

6/10 Okay

Ed, USA

The room was clean and the water was hot, the conditions were what one would hope for when paying over 60 USD. HOWEVER the workout room, sauna, jacuzzi, swimming pool are ALL only available for women. Additionally, there is no cafe or coffee shop as advertised. There was only a room where continental breakfast was served during typical breakfast hours. Long story short; if you're picturing yourself getting in a quick workout then a swim, maybe a quick 15 minutes in the finnish sauna and turkish hammam, forget about it, its only for women. Also no lattes in the coffee shop, because it doesnt exist. Staff did not say thank you for my business. Guests beware.
Stayed 1 night in Sep 2017
Response from yassin smadi on Nov 2, 2017
Dear Valued guest, Thank you very much for your candid review of your recent stay at our hotel. We would like to bring your attention that the hotel café is available on request at any time in the same restaurant Facility, you can request (coffee ,tea) from the staff available to serve you, also there are many famous brand cafés nearby the hotel (Starbucks, indoor etc), only a few steps away. Thank you again & we hope to see you again soon.

10/10 Excellent

Yamo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the university
Good cooperative staff Availability of wifi and car parking facilities Clean room Nice and yummy restaurant Hotel is close to restaurants and cafes
Stayed 1 night in Jun 2017
Response from yassin smadi on Jul 17, 2017
Dear Yamo Thank you very much for your candid review of your recent stay at our hotel. I were delighted to receive your note, and was especially pleased to read your kind words about our hotel. It made us happy to know that you have enjoyed your stay with us. You are always welcome to stay with us when your travels bring you this way.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice location. Very nice staff. Poor house keeping
Stayed 7 nights in Jun 2017
Response from yassin smadi on Jul 9, 2017
Dear Valued Guest Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to see you again soon.

8/10 Good

anas, Saint Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Excellent hôtel très proche de l'Université. idéal pour les étudiants.un personnel très affable et arrangeant. les chambres sont confortables et correctement équipées.
Stayed 3 nights in Sep 2018
Response from yassin smadi on Sep 19, 2018
Bonjour Anas Quel avis fabuleux! Nous sommes très heureux que vous ayez apprécié votre séjour chez nous. Nous sommes ravis de savoir que vous trouvez l'hôtel confortable et que nos talents ont rendu votre séjour inoubliable. J'ai partagé vos éloges à l'équipe et ils sont plus motivés que jamais. Bonne chance,

6/10 Okay

Verified traveler

Disliked: Cleanliness
Läget är bra i förhållande till Jordan university
Jag tyckte det var snålhet genomsyrade hotellet. De gjorde inte det lilla extra utan tvärtom så lite så möjligt. Man fick be om ett badlakan till fast vi var två och la inte vatten eller kaffe nästa dag till mini baren. De tände på varmvattnet när de man sagt till.
Stayed 2 nights in Oct 2017
Response from yassin smadi on Nov 4, 2017
Dear Valued guest, Thank you very much for your candid review of your recent stay at our hotel. Kindly be informed that the extra bath towel is complementary upon request and the first coffee and tea sticks is free (hospitality welcome), extra sticks is upon request and charged at a nominal price also hot water always available, but sometimes hot water takes a short time to reach the faucet, especially if the room is not inhabited for a while. Thank you again & we hope to see you again soon.