2/5 Poor
Nora
Traveled with family and small children
Sep 27, 2022
Disliked: Staff & service, property conditions & facilities
This property is in a convenient area, however, the guest service was not as great. My room phone did not work and when I called in the evening to make an order with the restaurant I had to give them my personal number. I also let the front desk know and they did not suggest any solutions to fix the phone issue. It was was disappointing how we could only use the water park if we had a suite. we are a small family and did not need a suite nor could afford it, but even though the water park was not full they did not let us use it. Even if we tried to upgrade our room, they kept saying they were fully booked. It felt exclusionary as we are paying customers, too. Also, the toilet paper holder was loose and it kept falling. terrible guest service. They also basically said figure it out yourself when looking for transportation to Disneyland when they say they have shuttles or access to shuttles. Also, when checking out, I had to wait half an hour before they opened the gate for us as we turned in our key before getting out of the parking garage. We called on the machine as well as on our personal phone, and no one would answer until after a great amount of time.
Nora
Stayed 3 nights in Sep 2022