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Thank you for sharing about your experience while staying here at Sheraton Anchorage. Hope to see you again.
4/10 Poor
Scott
May 8, 2024
Old , run down and overpriced for a no remodeled room , old furniture and stained carpet
Scott
Stayed 1 night in May 2024
Response from Diane on May 11, 2024
Thank you for taking the time to share your thoughts regarding our Hotel. I appreciate you bringing it to our attention. I will share your message with our entire hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Great hotel. Just pretty warm in the room I stayed in.
Staci
Stayed 5 nights in Apr 2024
Response from Diane on May 1, 2024
Thank you for taking the time to share your thoughts regarding the heat issue that you faced during your stay. I appreciate you bringing it to our attention. I will share your message with our engineering leadership team to ensure that we find a resolution to the issue if it persists. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Overall great stay for a decent price. The only aspect I would add is that you are paying for parking which is not terribly priced but is an added cost.
Eileen
Stayed 1 night in Apr 2024
Response from Diane on Apr 30, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent overpricing from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
It was over all a good stay but the building seems very dated and the staff at the front desk were not the friendliest but over all
Jeremiah
Stayed 1 night in Apr 2024
Response from Diane on Apr 29, 2024
Thank you for taking the time to share your experience with us. I am disappointed to hear that we were not able to make your stay pleasant. I do sincerely apologize that our front desk staff didn't make a lasting impression on you. It is never our intention to have any of our guests leave unhappy. Again, I sincerely apologize for the issues you faced during your stay and thank you for choosing Sheraton Anchorage.
I enjoyed the convenience of the hotel to the PAC and other downtown areas.
ALVETA
Stayed 1 night in Apr 2024
Response from Diane on Apr 30, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area.
6/10 Okay
Robert
Apr 22, 2024
Robert
Stayed 2 nights in Apr 2024
Response from Diane on May 12, 2024
Thank you for taking the time to share your thoughts regarding your experienced during your stay. Thank you choosing to stay with us.
10/10 Excellent
Matthew
Mar 24, 2024
Matthew
Stayed 2 nights in Mar 2024
Response from Diane on Apr 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Loved the breakfast buffet. Staff were very friendly and courteous.
Steve
Stayed 3 nights in Mar 2024
Response from Diane on Mar 17, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Very convenient to downtown. Clean and rooms/beds were very nice. Snack room items were HIGHLY overpriced!!
Cynthia L
Stayed 1 night in Mar 2024
Response from Diane on Mar 6, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
8/10 Good
Owen
Traveled with partner
Feb 27, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff were mainly disinterested (but not rude). Breakfast order took forever. Otherwise good service (in room dining was great). Overall 4/5
Owen
Stayed 2 nights in Feb 2024
Response from Diane on Feb 28, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your overall experience is below our service standards, and we apologize our staff seemed disinterested. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will consider your feedback as we work to improve the services we offer. I hope you choose to stay with us again when your travels bring you back to the area.
Great place to stay, clean, great amenities, staff very friendly. Will definitely stay again ☺️
Stephanie
Stayed 1 night in Feb 2024
Response from Diane on Feb 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Breakfast and afternoon hors d’oeuvres after joining their rewards program for free was fantastic. No fuss
Everything was perfect.
Elena
Stayed 3 nights in Feb 2024
Response from Diane on Feb 16, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
It was wonderful. Breakfast was great, staff was amazing, and quiet.
Stephanie
Stayed 1 night in Feb 2024
Response from Diane on Feb 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Wiktoria
Jan 12, 2024
Wiktoria
Stayed 7 nights in Jan 2024
Response from Diane on Jan 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage.We hope to welcome you again soon.
Thank you for your feedback. I hope you enjoyed your time in Anchorage. I noticed that you provided us with a 2 out of 5, I would love to discuss your experiences while staying here at Sheraton Anchorage.
8/10 Good
Jim
Jan 2, 2024
Liked: Cleanliness, staff & service
Wonderful staff in all areas. The property is dated. Room furniture was worn. The asset needs a facelift. Dead plants in the 15th floor lobby. Gym was ok. Restaurant and bar were great which is good due to limited amenities in the neighborhood on the fringe of downtown.
Jim
Stayed 3 nights in Dec 2023
Response from Diane on Jan 21, 2024
Thank you for taking the time to share your thoughts regarding our hotel. I appreciate you bringing it to our attention. I will be sure to pass on your praise of our staff to all leadership. Thank you for those warm words.
The room was clean and comfortable. Staff was great- super friendly and efficient. Check in was fast and easy. This is an older hotel, but still nice.
Elsie
Stayed 1 night in Dec 2023
Response from Diane on Feb 5, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Brianna
Dec 22, 2023
Brianna
Stayed 1 night in Dec 2023
Response from Diane on Jan 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay at Sheraton Anchorage.We hope to welcome you again soon.
The room smells old and stale. The furniture is outdated. The bed was hard, and the toilet is so low to the ground. It’s hard to get up and off of.
Tracy
Stayed 1 night in Nov 2023
Response from Diane on Nov 20, 2023
Thank you for taking the time to share your thoughts regarding your room not being up to Sheraton standards during your stay. I appreciate you bringing it to our attention. I will share your message with our housekeeping leadership team to ensure that we find a resolution. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
My stay I enjoy very much. As for Jade during breakfast I really despise giving my room number public because of privacy and safety.
As for room being clean, the room I stayed there was nobody picking up trash and replace towels. Hopefully today someone comes by and exchange dirty towels
Josephine
Stayed 5 nights in Oct 2023
Response from Diane on Oct 29, 2023
Thank you for taking the time to share your thoughts regarding having to provide your room number publicly when utilizing our Restaurants. I appreciate you bringing it to our attention. I will share your message with our Food & Beverage leadership team to ensure that we find a resolution to the safety and security of our guest. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sheraton Anchorage
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area.
Not comfortable beds at all. WAY overpriced breakfast.
Stephanie
Stayed 1 night in Oct 2023
Response from Diane on Oct 23, 2023
Ms. Stephanie,Thank you for taking the time to share your thoughts regarding the beds and breakfast pricing. I appreciate you bringing it to our attention. I will share your message with our housekeeping and food & beverage leadership team to ensure that we find a resolution to the issue. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
10/10 Excellent
Kuuleilani
Oct 8, 2023
Kuuleilani
Stayed 2 nights in Oct 2023
Response from Diane on Oct 29, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area. Sheraton Anchorage
10/10 Excellent
Kristina
Oct 6, 2023
Kristina
Stayed 1 night in Oct 2023
Response from Diane on Oct 29, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area. Sheraton Anchorage
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area. Sheraton Anchorage
We booked this room a year ago for a king size bed
We were given a handicapped accessible room with a full size bed
Not a king as booked not even a queen but a full size bed
Thank goodness we are not handicapped for the bath room slide door was so hard to move and we were surprised that the chair in the room was very very heavy to move
The room is large enough to hold a queen with still allowing 36” clearance but they choose to use a full size bed
The stafff blamed the lack of king bed on the booking service (hotels.com and or Expedia ) and there was nothing they could do
They did reduce the price of the room but that’s not the point I paid for what I wanted which was a king
I haven’t slept in a full size bed in over 30 years
It was uncomfortable and tight quarters
Enjoyed my stay here. Staff was very nice at both check in and check out. Room was clean and tidy. Hotel looked fantastic. My only complaint is room was a tad small. Was fine for two people but would not work for large families.