Our Shuttle service is available from 8am - 8pm. I would recommend that you check on the Schedule for shuttle service, other service items. Some things may not be 24 hours a day. I would call in advance to arrange these things.

Thank you for the rating!

It is recommended that you contact Hotel management concerning your comments - You have made some comments that I would like to talk to you about, you have made yourself anonymous. With that I am unable to validate your concerns. You are never "forced" to stay anywhere that you do not want to.

Thank You for being our guest

Thank you for being our guest! We would be glad to have you again as our guest. Happy Holidays!

Thank you for the rating!

Hi Frank! Thank you for taking the time to comment on your recent stay with us! We are pleased to hear that our services met your needs. We would be glad to have you as our guest anytime!

Jeanette, Thank you for leaving a review of your recent stay. I will share this with my staff.

Thank you for your comments.

Ed, It was my pleasure having you as our guest. The Aurora was out last night and very active. I hope that you were able to see them dancing around the nights sky. We would be glad to have you as our guest again.

Thank you for the rating!

When making reservations you should request a ground floor room or inquire about elevators & A/C. These are not things that I advertise. Hotel Management is working on repaired the windows that out of square. We work very hard to keep our Hotel well maintained / in good condition. You should always report maintenance issues to the Office as we could have closed this window for you!

We are pleased to hear that our Shuttle Service met your needs. Thank you for being our guest!

Gary, I will look into the loose toilet and make the repair. I will also inform our Housekeepers to keep an eye on the corners.

It generally only takes a few minutes when picking up from the Airport. Sorry to hear that you tripped & fell.

We have recently purchased this can and have not put decals on it yet. We ask our guests to look for our grey / silver van with the hazard lights flashing when we arrive. Our Driver would not have ignored you: Must not have seen you. I will look into our door lock issue; these are new locks.

Thank you for the comments. Our housekeeping staff does their best to maintain clean guest rooms. We hope you enjoyed your time in Alaska.

Dennis, Thank you for your comments. I will look into your note about cleaning. Was there something specific concerning cleaning?

Thank you for staying with us!

Thank you for staying! What could we have done to improve the rating?

Thank you for staying! What could we have done to improve the rating?

Thank you for staying!

Guest rooms are 176sf & 376sf. What do you mean by Mini Condition?

Thank you for staying!

Thank you for staying!

We are constantly restocking our breakfast throughout the morning. Muffins & Bagels are purchased fresh throughout the week. I'm glad to hear that our oversized guest rooms met your families needs.

Thank you for the rating. Additional pillows are available upon request.

Thank you for being our guest!

Thank you for the comments! We enjoyed having you as our guest!

We are correcting the issues with the Windows.

What were you expecting from a Continental Breakfast? Thank you for commenting on the staff.

What did you notice that was in need of maintenance?

What do you think needs revamped? We have recently made many upgrades to the Hotel and the guest room photos are acurite.

I'm very surprised to hear of this. We have a step stool in our van for anyone that needs help. We do not advertise an elevator in a 2 level Hotel. We are glad to offer assistance with luggage. Traveler Tip: If you need a ground floor room, please request it when making a reservation. Our staff has always been very friendly and breakfast is taken away on time - 9am.

We like the hardwood floors also. Much cleaner than having carpeted floors. Thank you for being our guest!

Thank you for staying! What could we have done to improve the rating?

I would like to look into your complaint. What was the name on your reservation?

Benjamin - Thank you for the rating

Thank you for the rating!

We appreciate you staying with us & taking the time to share your experience with the traveling public. We hope that you have enjoyed Alaska and made great memories!

Norman, I would like you to reach out to me. I would like to know what the problems are and would like to see if there is a solution.

Selena - Thank you for commenting on the staff. Sorry for the impression of being rude, I understand that no likes to be told that they will have to wait. It was simply that the room type you reserved was not ready for check in. As long as the room has been cleaned I always allow my guests to check right in.

Yes, we have had an amazing Hot summer this year! Our Hotel does have 3 seperate buildings. Not a long walk but yes you do have to walk down the sidewalk a few feet to get the the office!

As guests damage things in the Hotel; like window screens we replace them. We have not had a problem with mosquitos in or around the Hotel. Anchorage generally does not have many mosquitos unless you go into the wooded areas.

When your not satisfied with something you should report it to the Front Desk as soon as possible. We will do our best to find a resolution. If satisfaction cannot be met then it is advised to check out.

Jennifer, When we are not busy we like to play tour guide and show our guests some of our favorite places.

Jadi, Thank you for commenting on your experience with us! We are pleased to hear of your satisfaction. Your right! This is a neat Hotel with lots of Character.

Mark - Thank you for notifying me of the error on the reservation. I'm glad that we were still able to accomodate you.

Thank you for being our guest! We hope you have enjoyed your time in Alaska.