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Reviews of Sheraton Anchorage Hotel

3.5 out of 5
Sheraton Anchorage Hotel
401 E 6th Avenue, Anchorage, AK

Reviews

8.4

Very Good

Rating 10 - Excellent. 316 out of 631 reviews" "
Rating 8 - Good. 172 out of 631 reviews" "
Rating 6 - Okay. 79 out of 631 reviews" "
Rating 4 - Poor. 37 out of 631 reviews" "
Rating 2 - Terrible. 27 out of 631 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Scott

Old , run down and overpriced for a no remodeled room , old furniture and stained carpet
Stayed 1 night in May 2024
Response from Diane on May 11, 2024
Thank you for taking the time to share your thoughts regarding our Hotel. I appreciate you bringing it to our attention. I will share your message with our entire hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Staci

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Just pretty warm in the room I stayed in.
Stayed 5 nights in Apr 2024
Response from Diane on May 1, 2024
Thank you for taking the time to share your thoughts regarding the heat issue that you faced during your stay. I appreciate you bringing it to our attention. I will share your message with our engineering leadership team to ensure that we find a resolution to the issue if it persists. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay for a decent price. The only aspect I would add is that you are paying for parking which is not terribly priced but is an added cost.
Stayed 1 night in Apr 2024
Response from Diane on Apr 30, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent overpricing from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Jeremiah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was over all a good stay but the building seems very dated and the staff at the front desk were not the friendliest but over all
Stayed 1 night in Apr 2024
Response from Diane on Apr 29, 2024
Thank you for taking the time to share your experience with us. I am disappointed to hear that we were not able to make your stay pleasant. I do sincerely apologize that our front desk staff didn't make a lasting impression on you. It is never our intention to have any of our guests leave unhappy. Again, I sincerely apologize for the issues you faced during your stay and thank you for choosing Sheraton Anchorage.

10/10 Excellent

ALVETA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the convenience of the hotel to the PAC and other downtown areas.
Stayed 1 night in Apr 2024
Response from Diane on Apr 30, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Robert

Stayed 2 nights in Apr 2024
Response from Diane on May 12, 2024
Thank you for taking the time to share your thoughts regarding your experienced during your stay. Thank you choosing to stay with us.

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024
Response from Diane on Apr 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diane on Mar 24, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast buffet. Staff were very friendly and courteous.
Stayed 3 nights in Mar 2024
Response from Diane on Mar 17, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diane on Mar 12, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Cynthia L

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to downtown. Clean and rooms/beds were very nice. Snack room items were HIGHLY overpriced!!
Stayed 1 night in Mar 2024
Response from Diane on Mar 6, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Owen

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff were mainly disinterested (but not rude). Breakfast order took forever. Otherwise good service (in room dining was great). Overall 4/5
Stayed 2 nights in Feb 2024
Response from Diane on Feb 28, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your overall experience is below our service standards, and we apologize our staff seemed disinterested. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will consider your feedback as we work to improve the services we offer. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, clean, great amenities, staff very friendly. Will definitely stay again ☺️
Stayed 1 night in Feb 2024
Response from Diane on Feb 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and afternoon hors d’oeuvres after joining their rewards program for free was fantastic. No fuss Everything was perfect.
Stayed 3 nights in Feb 2024
Response from Diane on Feb 16, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful. Breakfast was great, staff was amazing, and quiet.
Stayed 1 night in Feb 2024
Response from Diane on Feb 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It we amazing. Friendly nice people.
Stayed 3 nights in Jan 2024
Response from Diane on Feb 5, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Wiktoria

Stayed 7 nights in Jan 2024
Response from Diane on Jan 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage.We hope to welcome you again soon.

10/10 Excellent

Molissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Diane on Jan 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay at Sheraton Anchorage.We hope to welcome you again soon.

10/10 Excellent

Rob, Stevensville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Diane on Jan 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay at Sheraton Anchorage.We hope to welcome you again soon.

4/10 Poor

Cici

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Diane on Jan 21, 2024
Thank you for your feedback. I hope you enjoyed your time in Anchorage. I noticed that you provided us with a 2 out of 5, I would love to discuss your experiences while staying here at Sheraton Anchorage.

8/10 Good

Jim

Liked: Cleanliness, staff & service
Wonderful staff in all areas. The property is dated. Room furniture was worn. The asset needs a facelift. Dead plants in the 15th floor lobby. Gym was ok. Restaurant and bar were great which is good due to limited amenities in the neighborhood on the fringe of downtown.
Stayed 3 nights in Dec 2023
Response from Diane on Jan 21, 2024
Thank you for taking the time to share your thoughts regarding our hotel. I appreciate you bringing it to our attention. I will be sure to pass on your praise of our staff to all leadership. Thank you for those warm words.

10/10 Excellent

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Diane on Jan 5, 2024
Thank you for sharing your feedback.

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. Staff was great- super friendly and efficient. Check in was fast and easy. This is an older hotel, but still nice.
Stayed 1 night in Dec 2023
Response from Diane on Feb 5, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us at Sheraton Anchorage.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brianna

Stayed 1 night in Dec 2023
Response from Diane on Jan 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay at Sheraton Anchorage.We hope to welcome you again soon.

10/10 Excellent

Chantarat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Good area.
Stayed 2 nights in Dec 2023
Response from Diane on Jan 5, 2024
Thank you for sharing your experience with Sheraton Anchorage!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
No shuttle bus from and to Airport. 50 dollar deposit fee. Both I didn't likel.
Stayed 5 nights in Dec 2023
Response from Diane on Jan 5, 2024
Thank you for sharing your experience with Sheraton Anchorage!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Diane on Jan 5, 2024
Thank you for sharing your experience with Sheraton Anchorage!

8/10 Good

Erickson

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Diane on Jan 5, 2024
Thank you for sharing your experience with Sheraton Anchorage!

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Diane on Jan 5, 2024
Thank you for sharing your experience with Sheraton Anchorage!

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience
Stayed 1 night in Nov 2023
Response from Diane on Dec 2, 2023
Thank you for taking the time to share your experience while here at Sheraton Anchorage. We strive here at Sheraton to be the best.

4/10 Poor

Tracy

Disliked: Cleanliness, property conditions & facilities, room comfort
The room smells old and stale. The furniture is outdated. The bed was hard, and the toilet is so low to the ground. It’s hard to get up and off of.
Stayed 1 night in Nov 2023
Response from Diane on Nov 20, 2023
Thank you for taking the time to share your thoughts regarding your room not being up to Sheraton standards during your stay. I appreciate you bringing it to our attention. I will share your message with our housekeeping leadership team to ensure that we find a resolution. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Josephine

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
My stay I enjoy very much. As for Jade during breakfast I really despise giving my room number public because of privacy and safety. As for room being clean, the room I stayed there was nobody picking up trash and replace towels. Hopefully today someone comes by and exchange dirty towels
Stayed 5 nights in Oct 2023
Response from Diane on Oct 29, 2023
Thank you for taking the time to share your thoughts regarding having to provide your room number publicly when utilizing our Restaurants. I appreciate you bringing it to our attention. I will share your message with our Food & Beverage leadership team to ensure that we find a resolution to the safety and security of our guest. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sheraton Anchorage

8/10 Good

Rachel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Diane on Oct 29, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not comfortable beds at all. WAY overpriced breakfast.
Stayed 1 night in Oct 2023
Response from Diane on Oct 23, 2023
Ms. Stephanie,Thank you for taking the time to share your thoughts regarding the beds and breakfast pricing. I appreciate you bringing it to our attention. I will share your message with our housekeeping and food & beverage leadership team to ensure that we find a resolution to the issue. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Kuuleilani

Stayed 2 nights in Oct 2023
Response from Diane on Oct 29, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area. Sheraton Anchorage

10/10 Excellent

Kristina

Stayed 1 night in Oct 2023
Response from Diane on Oct 29, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area. Sheraton Anchorage

10/10 Excellent

Sooyoung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Diane on Oct 29, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area. Sheraton Anchorage

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not in the best part of town but they did have security present
Stayed 1 night in Sep 2023

4/10 Poor

Shaherah

Disliked: Cleanliness, staff & service, property conditions & facilities
The bath tub didn’t drain. The sheets wasn’t damaged.
Stayed 1 night in Sep 2023

2/10 Terrible

Thomas

Disliked: Staff & service, property conditions & facilities, room comfort
We booked this room a year ago for a king size bed We were given a handicapped accessible room with a full size bed Not a king as booked not even a queen but a full size bed Thank goodness we are not handicapped for the bath room slide door was so hard to move and we were surprised that the chair in the room was very very heavy to move The room is large enough to hold a queen with still allowing 36” clearance but they choose to use a full size bed The stafff blamed the lack of king bed on the booking service (hotels.com and or Expedia ) and there was nothing they could do They did reduce the price of the room but that’s not the point I paid for what I wanted which was a king I haven’t slept in a full size bed in over 30 years It was uncomfortable and tight quarters
Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 1 night in Sep 2023

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place and I did not want to leave. I want to recommend the train ride from Anchorage to Seward.
Stayed 4 nights in Sep 2023

2/10 Terrible

Traci

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2023

4/10 Poor

Jeffrey, Tarrytown

Disliked: Cleanliness, staff & service
Did not have daily service and did not have a shuttle to the trains
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Iwona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Comfortable , nice, clean room. Everything you need. Good location.
Stayed 1 night in Aug 2023

8/10 Good

Katharine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here. Staff was very nice at both check in and check out. Room was clean and tidy. Hotel looked fantastic. My only complaint is room was a tad small. Was fine for two people but would not work for large families.
Stayed 1 night in Aug 2023

6/10 Okay

Erhan

Traveled with partner
We were disappointed with Sheraton Anchorage. Firstly, In terms of its location, it is a bit removed from downtown. We had to walk for around 15 minutes. Also, the hotel was old. The rooms were dark and its furniture was run-down. Moreover, when we checked in, we were told that housekeeping service was every three days but if we asked for it, it could be daily. We did that but we had to repeat our request every day because they either forgot or the sevice was incomplete. That was quite annoying. Lastly, breakfast was way below average. Everything was tasteless. Waffle was soggy, etc, Sorry about this negative review but it was a negative experience for us. People in the reception was responsive, though.
Stayed 6 nights in Aug 2023

6/10 Okay

John

Stayed 1 night in Aug 2023

10/10 Excellent

denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023