Rooftop pool

Reviews of Goldfinch Hotel Mumbai

4 out of 5
Goldfinch Hotel Mumbai
Plot No. 34/21, Central Road, MIDC, Andheri East, Mumbai, Maharashtra

Reviews

6.8
Rating 10 - Excellent. 21 out of 78 reviews" "
Rating 8 - Good. 23 out of 78 reviews" "
Rating 6 - Okay. 13 out of 78 reviews" "
Rating 4 - Poor. 7 out of 78 reviews" "
Rating 2 - Terrible. 14 out of 78 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Bhikhu

Stayed 3 nights in Feb 2024

10/10 Excellent

PARIHAR SHIVENDRA

Business traveler
Liked: Amenities
Staff and hotel services are very good. Like to visit again.
Stayed 1 night in Feb 2024
Response from Goldfinch Hotel Mumbai on Mar 2, 2024
Dear Parihar,We're thrilled to hear that you enjoyed our staff and hotel services! We can't wait to welcome you back for another enjoyable visit. Thank you for the kind words!Best Regards, Team Goldfinch Hotels, Mumbai

6/10 Okay

Uriel

Traveled with family
Disliked: Amenities
Check out process was inconvenient. Rooms were dated.
Stayed 1 night in Jan 2024
Response from Goldfinch Hotel Mumbai on Mar 2, 2024
Dear Uriel,We're sorry to hear that you found the check out process inconvenient and felt the rooms were dated. We appreciate your feedback and will definitely look into ways to improve these aspects of your experience. Thank you for bringing this to our attention.Best Regards, Team Goldfinch Hotels, Mumbai

10/10 Excellent

Umesh

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cleanliness gave 3 because washroom did not have the shower door. After taking shower all the water was running into entire bathroom. Water did not dry fast to reuse bathroom to go to toilet and we had to dry tiles near toilet ourselves to use it. Other then this place is good and we will surely revisit as well when needed.
Stayed 1 night in Feb 2024
Response from Goldfinch Hotel Mumbai on Mar 2, 2024
Dear Umesh,We appreciate your valuable feedback regarding the cleanliness of the washroom. Thank you for bringing this to our attention. We will look into improving the shower area to ensure a better experience for your next visit. We are glad to hear that you enjoyed your overall stay and look forward to welcoming you back in the future.Best Regards, Team Goldfinch Hotels, Mumbai

8/10 Good

Gurkirat, Fremont

Stayed 1 night in Jan 2024

6/10 Okay

Subash, Los Angeles

Liked: Staff & service
Disliked: Cleanliness
Rooms are not clean. Feels more like a 3 star than a 4 star
Stayed 2 nights in Dec 2023

2/10 Terrible

bindiya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

ajay

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Goldfinch Hotel Mumbai on Aug 26, 2023
Hi, we're so excited to hear that you enjoyed our product or service! Your 5-star rating means the world to us, and we're grateful for your continued support.Best Regards, Team Goldfinch Hotels, Mumbai

2/10 Terrible

Kirit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff took long time at check in eventhough they say check in time is 2:00 pm, rooms werent ready. We stayed for two days and on second day even at 5:00 pm rooms were not done!
Stayed 2 nights in Feb 2023

6/10 Okay

Victoria

Stayed 1 night in Feb 2023

10/10 Excellent

Varun

Stayed 1 night in Nov 2022

10/10 Excellent

Chetan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay with comfortable rooms
Had a pleasant stay at Goldfinch on business trip to Mumbai. Comfortable and clean rooms. Good food in restaurant.
Stayed 3 nights in Mar 2021
Response from Goldfinch Mumbai Team on Aug 29, 2021
Dear Guest, Greetings from Goldfinch Hotel Mumbai!!! Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back. Warm Regards, Goldfinch Mumbai Management Team.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Goldfinch Mumbai Team. on Aug 29, 2021
Dear Guest, Greetings from Goldfinch Mumbai!!! Thank you for your feedback. We apologise for falling short of your expectations and have delved on improvements to ensure we improvise to perfect. We request your valuable consideration towards our hospitality as we look forward to welcome you back. Warm Regards, Goldfinch Mumbai Management Team.

8/10 Good

Chris, Sydney

Liked: Staff & service, amenities
Overall ok for the price , , private secure , handy pool , however a little grotty around the edges .
Stayed 1 night in May 2019
Response from Goldfinch Mumbai Management Team. on May 15, 2019
Dear Guest, Greetings from Goldfinch Mumbai!!! At the Onset let me thank you for sharing your experience and I am happy to know that you had a very comfortable stay at Goldfinch Mumbai. Appreciation from our esteemed guests always encourages us to strive for more and definitely motivates us to do our best, always. It would be our honour and privilege to welcome you back as our special valued guest and would be more than eager and happy to serve you with absolute assurance of better experiences and fond memories. Thanks and Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Short stay near airport.
Stayed 1 night in Apr 2019
Response from Goldfinch Mumbai Management Team. on Apr 18, 2019
Dear Sir Greetings from Goldfinch Mumbai!!! At the Onset let me thank you for sharing your experience and I am happy to know that you had a very comfortable stay at Goldfinch Mumbai. I will surely convey your message to our entire team and especially to Aaron for their service excellence. Appreciation from our esteemed guests always encourages us to strive for more and definitely motivates us to do our best, always. It would be our honor and privilege to welcome you back as our special valued guest and would be more than eager and happy to serve you with absolute assurance of better experiences and fond memories.

4/10 Poor

Shastry Harish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay and will not recommend either
Stayed at room 506 for a period of 4 days. Linens were dirty, the flush made weird noises due to faulty water lines and it auto flushed itself, floors were dirty and I had to buy flip flops, rooms are old and in dilapated states (the cupboard light was ON through the day due to faulty switch and poor carpentry work), bathroom door made squeak noises troubling neighbouring room people. Internet was bad and the login id and password didnt work at first and then later when changed it my apple devices refused to connect. For each and every device they give a login code and after 10 minutes it throws you out and you to relogin. Had to buy a local data SIM to avoid this problem. WILL NOT STAY, WILL NOT RECOMMEND.
Stayed 4 nights in Mar 2019
Response from Goldfinch Mumbai on May 3, 2019
Dear Mr. Shastry Greetings from Hotel Goldfinch Mumbai !!! . We would also like to thank you for sparing your valuable time to write & post your feedback . Complains such as yours are not common with our hotel, so it reminded us how important it is for us to continuously audit our services to ensure that we provide seamless operations at all times. Please accept our sincere apologies for the inconvenience faced by you. Your feedback has been discussed with the Head of the Departments of the concerned departments and had been shared down the line for corrective action. We once again, like to thank you for your valuable feedback and look forward to welcome you to Goldfinch Mumbai in the near future with an assurance of better and improved services.

6/10 Okay

Kumar

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Upfront payment for poor service
House keeping was poor, Despite requesting an extra bed 4 times in total, none was in place until after mid night after complaining. The money for the extra person and the bed were taken up front on check in and the fee for bed was not taken off. Take care.
Stayed 1 night in Feb 2019
Response from Team Goldfinch Mumbai on Mar 31, 2019
Dear Mr. Kumar, Greetings from Goldfinch Mumbai!!! Thank you for your recent comments and feedback. We apologize for not meeting your requirement and expectations. Your comments have certainly raised many areas of concern that need to be addressed and your suggestions have been taken in the spirit which they were intended. As were sold-out there were back to back guest request, there was a delay in placing extra beds. But that does not deter us from meeting guest expectation. Our aim and intent has always been to ensure that all guest concerns and requests are handled quickly and efficiently. Please allow me to assure you that this is a rare occurrence and will be addressed with our Executive Housekeeper to improve the guest services to avoid the recurrence. We hope the slight lapses will not deter you from patronizing us again and we look forward to see you again at Goldfinch, Mumbai. Thanks and Regards, Goldfinch Mumbai Management Team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Goldfinch Mumbai Management Team. on Jan 23, 2019
Dear Sir/Madam Greetings from Goldfinch Hotel Mumbai!!! We thank you for your support and patronage. At the Onset let me thank you for sharing your experience and I am happy to know that you had a very comfortable stay at Goldfinch Mumbai. Appreciation from our esteemed guests always encourages us to strive for more and definitely motivates us to do our best, always. It would be our honor and privilege to welcome you back as our special valued guest and would be more than eager and happy to serve you with absolute assurance of better experiences and fond memories. Thanks and Regards Goldfinch Mumbai Management Team.

8/10 Good

Sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to airport and very friendly and helpful staff
Stayed 1 night in Jan 2019
Response from Goldfinch Mumbai on Jan 14, 2019
Dear Mr.Sanjeev Greetings from Goldfinch, Mumbai!!! We thank you for choosing Hotel Goldfinch as your preferred hotel in Mumbai for your stay. I am genuinely delighted to know that you had a memorable stay experience with us. Your comments regarding our Services and the room facilities confirm our efforts in creating memorable experiences for our guests. We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to Goldfinch Mumbai in the near future. Thanks and Regards Goldfinch Mumbai Management Team

10/10 Excellent

Vineet, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel near Airport
The hotel was good but took me over an hour to Check In even though I arrived on time. Local area is not great but very close to the Airport. Overall a nice hotel with good staff and service.
Stayed 1 night in Dec 2018
Response from Rajesh Jha on Jan 6, 2019
Dear Mr.Vineet Greetings from Hotel Goldfinch Mumbai !!! We would also like to thank you for sparing your valuable time to write & post your comments, feedback such as yours are not common with our hotel, so it reminded us how important it is for us to continuously audit our services to ensure that we provide seamless operations at all times. Please accept our sincere apologies for the inconvenience faced by you for delay of Check in . Your feedback has been discussed with the concerned of the Department head and had been shared down the line for corrective action. We once again, like to thank you for your valuable feedback and look forward to welcome you to Goldfinch Mumbai in the near future with an assurance of better services. Thanks & Regards

10/10 Excellent

Daksha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great quality hotel
Great service, friendley staff,great food possibly best in the area,although not a great selection on alcolic drinks not premium quality. overall a great stay.
Stayed 1 night in Dec 2018
Response from Rajesh Jha on Jan 2, 2019
Dear Guest, Thank you for your valuable time to review us on your recent stay. We deeply appreciate your kind words about our Hotel and Services.It has been our constant endeavor to provide the best of Goldfinch Mumbai to all our guests. Your kind words do indicate that we are successful in our efforts. We look forward to your continued patronage and support. Thanks and Regards,

8/10 Good

Digamber, Dubai

Liked: Staff & service, property conditions & facilities
Your guests are staying in a connected world. Please improve your WiFi connectivity and allow connections to multiple devices. For some strange reason my WiFi used to disconnect if not used for a while and it was frustrating to get a new UID every time. There were small flies in teh bathroom, please improve the cleanliness for the bathroom as the sink was greasy and looked unclean. Happy with the food served in the restaurant, good choice of food for breakfast and dinner.
Stayed 3 nights in Nov 2018
Response from Goldfinch Mumbai on Nov 30, 2018
Dear Mr. Digamber Greetings from Hotel Goldfinch Mumbai !!! We would like to thank you for sparing your valuable time to write in to us and for posting your comments. First of all, please accept our sincere apologies for the inconvenience faced by you. Your feedback has been shared with the concerned department and corrective action has been initiated. We have given training to the House keeping staff to check the rooms and bathroom cleaning properly before guest arrival . The complimentary wifi has a speed of 512kbps, which is good for surfing but not good for streaming. In case you needed higher speed, the same was available on chargeable basis at the reception with a minimum speed of 2 mbps. We once again like to thank you for your valuable feedback and look forward to welcome you to Goldfinch in the near future with an assurance of better and improved services. Thanks and Regards Goldfinch Team.

6/10 Okay

Sukhmani, london

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Had an amazing stay at the hotel just the hotel staff is a bit rude and their hospitality is not upto the par.
Stayed 4 nights in Oct 2018
Response from Thanks and Regards Goldfinch Team. on Oct 25, 2018
Dear Ms. Sukhmani, Greetings from Hotel Goldfinch Mumbai !!! We would like to thank you for sparing your valuable time to write in to us and for posting your comments. First of all, please accept our sincere apologies for the inconvenience faced by you. Your feedback has been shared with the concerned department and corrective action has been initiated. We have given training to the staff for the professional approach towards the guest. We once again like to thank you for your valuable feedback and look forward to welcome you to Goldfinch in the near future with an assurance of better Hospitality. Thanks and Regards Goldfinch Team.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
The staff at the reception were uncooperative and service was poor.
Stayed 3 nights in Sep 2018
Response from Goldfinch Hotel on Oct 29, 2018
Dear Madam/Sir Greetings from Hotel Goldfinch Mumbai !!! We would like to thank you for sparing your valuable time to write in to us and for posting your comments. First of all, please accept our sincere apologies for the inconvenience faced by you. Your feedback has been shared with the concerned department and corrective action has been initiated. We have given training to the Reception staff We once again like to thank you for your valuable feedback and look forward to welcome you to Goldfinch in the near future with an assurance of better and improved services. Thanks and Regards Goldfinch Team.

2/10 Terrible

Zoran, Dubrovnik

Disliked: Cleanliness, property conditions & facilities
We arrived early so there was no room available. That's fine but after they gave us room which was ready around 10am we walked in and I found vthat all linens are dirty bwith spots on. I doubt that they gave us new linen, I think they just reuse from previous guest. Room was smelling on cigarettes. I never made any big complaints but this is worst hotel I stayed ever. For me I wouldn't give more than 2 star. Also bathroom was not properly clean with 1 towel provided for 2 of us
Stayed 1 night in Sep 2018
Response from Goldfinch Team on Oct 31, 2018
Dear Sir Greetings from Hotel Goldfinch Mumbai !!! We would like to thank you for sparing your valuable time to write in to us and for posting your comments. First of all, please accept our sincere apologies for the inconvenience faced by you. Your feedback has been shared with the concerned department and corrective action has been initiated. We would like to inform you that Check In and Check Out time is 12:00 noon as hotel was sold out .After guest check out we have allocate the room for you . We have given training to the House keeping staff to check the rooms properly before guest arrival ensure that , cleaning of Room is done properly and all the amenities , towels, are place in room We once again like to thank you for your valuable feedback and look forward to welcome you to Goldfinch in the near future with an assurance of better and improved services. Thanks and Regards Goldfinch Team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Mumbai close to airport
Thoroughly enjoyed our stay. Great amenities, lovely roof top pool and well equipped gym. Hot tub in room was a plus - the kids really had fun. Staff were excellent. Decor was tasteful. Will stay again.
Stayed 1 night in Aug 2018
Response from Goldfinch Mumbai on Oct 29, 2018
Dear Guest, Thank you for your valuable time to review us on your recent stay. We deeply appreciate your kind words about our Hotel and Services. It has been our constant endeavor to provide the best of Goldfinch Mumbai to all our guests. Your kind words do indicate that we are successful in our efforts. We look forward to your continued patronage and support. We look forward to welcome you soon. Thanks and Regards Goldfinch Mumbai Management Team

10/10 Excellent

Renisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and food was excellent. Chef even offered to adjust food to our specific taste. Overall amazing experience.
Stayed 3 nights in May 2018

2/10 Terrible

Spencer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this disgusting hotel at all costs.
Appalling hotel. I stayed here for 2 reasons. Firstly for the pool for my family to enjoy and secondly as they offer a tours and tickets service. The pool area was a health hazard. Food, cigarettes and plastic cups and plates in the pool and all around the pool area just left there. Apparently they had a party but couldn’t be bothered to clean the area. It was disgusting. We couldn’t use the pool for fear of either an ear or stomach infection at the beginning of the holiday. They promised to clean it but lied to us and did nothing. I also asked them for IPL tickets which was why I came to Mumbai. They said no problem. I waited and waited and got a phone call at 6.30pm and was told to go to the train station to meet someone. The journey time for this and getting to the ground was 2.5 hours. Considering the game was starting in 1.5 hours we had to miss the match and they had the cheek to charge us 8 X the face value. They ruined our entire time in Mumbai at great cost to us. I will be taking legal advice on getting a full refund.

4/10 Poor

Sanjay, Washington DC

Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely not 4-star
This is probably like staying at a motel in the US. They took more than a day to put shower curtain. Unclean bathroom, chipped floor tiles and tub, and used towels greeted us when we got in. Very unreliable wifi.
Stayed 4 nights in Apr 2018

4/10 Poor

Sal, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure if it's a hotel or a party house.
They have a event Hall which they rented out to engagement party and it was so loud that you can not rest at all. I came straight from airport after long flight and wanted to take rest but couldn't. Music went on from 6pm to 10:35 at night. I called the front desk 5 times and every time they're like "okay let me see", and nothing happens. Worst experience I ever had.
Stayed 2 nights in Feb 2018

2/10 Terrible

ahmed, kuala lumpur

Disliked: Property conditions & facilities, room comfort
Bad hotel not deserve 4 star
Poor location difficult for taxi drivers to reach, poor service and bad food Room is very small and not comfortable
Stayed 3 nights in Feb 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 4 nights in Jan 2018

10/10 Excellent

deesha, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality. Friendly awesome staff.
Outstanding in everyway. Friendly staff. Awesome experience. Dinesh Gupta and Neilofer Vaz provided outstanding support and assistance.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service
Sub-par hotel.
Various parts of the hotel are still under construction or renovation. Hotel staff were well-mannered; however, they were not very attentive. Had to ask them repeatedly for extra towels but they either forgot or choose to disregard. Staff does not clean the room daily as well.
Stayed 3 nights in Dec 2017

2/10 Terrible

Prateek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic = both hotel and hotels.com
we were insulted at the reception and refused to give the room. when we spoke to the customer care executive from hotels.com it happened the same. Worst experience. I called customer care to tell them the problem I am facing and get the solution for it but customer care did the same. I asked for my money back and she refused. I had to book another room at a short notice on premium price. I am travelling to London next week and made all bookings using hotels.com. I wish I hadn't done that. It's the last time I booked from Hotel.com. This is nothing but absolutely unprofessional behavior on your part. I want my money back!
Stayed 1 night in Dec 2017

6/10 Okay

anuraag

Disliked: Cleanliness, property conditions & facilities
Hotel was ok..but rooms were not very clean..ok for a night stay or so but not worth more than 3000/- per night
Stayed 2 nights in Dec 2017

10/10 Excellent

rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice practical hotel
nice new hotel, new good rooms, good service, accesible
Stayed 1 night in Dec 2017

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I a stay my family hotel
Stayed 1 night in Dec 2017

2/10 Terrible

pras, United States

Liked: Cleanliness
Disliked: Staff & service
Not as good as pictures , terrible management
This hotel is terribly managed. Stay one night as we had long wait between the connecting flights. Checked in at 3am, front desk allowed late checkout. During the stay as we are trying to relax after long international flight, Front desk kept disturbing asking us when we are checking out . Staff doesn’t seem to communicate and have system to take down the notes . They kept changing our checkout time literally rushing us. They are also try to nickel and dime you for airport despite one way airport transfer is part of Expedia booking. Avoid this hotel plenty on options available near airport .
Stayed 1 night in Dec 2017

2/10 Terrible

Rajesh

Disliked: Cleanliness, property conditions & facilities, room comfort
not so good, too much surround noise in the hotel and extremely lousy experiences staying in hotel.
Stayed 2 nights in Nov 2017
Dear Esteemed Guest, Greetings from Hotel Goldfinch, We take this opportunity to thank you for your valuable feedback and we regret the inconvenience caused to you during your recent visit. As one of our valued Guests, your satisfaction is our primary concern and on behalf of my entire Team, I extend my sincere apologies for all the inconvenience caused to your good self. We truly believe that improvement is a continuous process and I assure you my personal attention to all areas of concern, highlighted by your good self. We once again we take this opportunity to thank you for your valuable feedback and look forward to welcome you to Goldfinch in the near future with an assurance of better and improved services. Happy to assist you, Team, Goldfinch Hotel Mumbai

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It is under renovation. Bed is poor. Wifi connection is unstable. Few amenity. Broken chairs
Stayed 2 nights in Oct 2017
Response from Goldfinch on Nov 10, 2017
Dear Esteemed Guest, Greetings from Hotel Goldfinch, We take this opportunity to thank you for your valuable feedback and we regret the inconvenience caused to you during your recent visit. As one of our valued Guests, your satisfaction is our primary concern and on behalf of my entire Team, I extend my sincere apologies for all the inconvenience caused to your good self. We truly believe that improvement is a continuous process and I assure you my personal attention to all areas of concern, highlighted by your good self. We once again we take this opportunity to thank you for your valuable feedback and look forward to welcome you to Goldfinch in the near future with an assurance of better and improved services. Happy to assist you, Team Goldfinch Hotel Mumbai

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to airport
Room was comfortable and very friendly hotel staff.

10/10 Excellent

Rajat Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
Good value........clean rooms.......good food........good service......airport is just 15-20 mins away

8/10 Good

Amit Kumar, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
My Stay
The stay was comfortable

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay
The club, lounge is kind of low class club but overall nice place to stay in the heart of the city, you ll get everything there. For most of the foreigners it is actually the best affordable and luxurious place in just 60$ with tax.

8/10 Good

DINESH, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi had issues. Had to go downstairs 2 time to get it work and have to login every time you left the wifi area.The hotel was nice and the breakfast was good

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Very poor servise, not committed to their words
Have been very disappointed with my stay. When I booked the hotel I was very impressed with the photographs and their commitment to the service. Upon my stay we did not have working TV and the wifi network was very poor. Upon complaint hotel advised TV was not working due to heavy rains... but the TV in other hotels where my other business colleagues were staying was perfectly working fine.

8/10 Good

Shankar, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Goldfinch hotel review
Unhappy with the quality of the bed. Pool not functional. Exceptionally good room service and at breakfast

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was just ok. I didnt find the staff to be super helpful

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for money
It was my leisure trip. and it was my 12th stay at the same hotel. that's all to say. I always appreciate the hospitality of restaurant manager Mr. D'Souza.