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Reviews of SpringHill Suites by Marriott Annapolis

3 out of 5
SpringHill Suites by Marriott Annapolis
189 Admiral Cochrane Drive, Annapolis, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1002 reviews" "
Rating 8 - Good. 277 out of 1002 reviews" "
Rating 6 - Okay. 72 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at the Springhill Suites while we were in town and we are definitely looking forward to staying again when we visit Annapolis again.
Stayed 1 night in Apr 2024
Response from alex on May 8, 2024
We are delighted to know that you enjoyed your stay with us. Thank you for choosing us.We welcome you back anytime!

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The breakfast was good- as good as other hotels. The one big drawback was the pool. The indoor pool is unusable. It's freezing cold and no one got in it. I tried but only made it up to my waist and had to get right out. We never expected it to not be heated.
Stayed 2 nights in May 2024
Response from Owner on May 8, 2024
Ronald, thank you for taking the time to leave us review. We appreciate the constructive feedback about our pool, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Owner on May 2, 2024
Charles, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Cynthia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, everything worked as it should. Clean rooms. Food was decent, could have been more options. The only downside was the indoor pool was freezing and the whirlpool jets were not all working.
Stayed 3 nights in Apr 2024
Response from Owner on Apr 19, 2024
Cynthia, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Joshua

Stayed 4 nights in Apr 2024

6/10 Okay

Suzan, Huntingtown

Business traveler
Liked: Cleanliness, staff & service
The staff was fine. The room was smaller than expected, the bathroom outdated.
Stayed 2 nights in Apr 2024
Response from alex on Apr 9, 2024
Thank you for your feedback. We are sorry to hear that the room space was not up to your expectations. We would like to share with you that our hotel is 6 months newly renovated, and our bathrooms are up to date to brand standard. Thank you again for your business.

10/10 Excellent

tanisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice including the inside jacuzzi.
Stayed 4 nights in Apr 2024
Response from alex on Apr 9, 2024
Thank you for writing us a review. It was a pleasure having you staying with us. Please come back soon.

2/10 Terrible

Nina

Traveled with family and small children
Disliked: Property conditions & facilities
Pool was advertised online so I book the room to find out when I got there that the pool was not in service. I didn’t even end up staying at all do to this reason as my children were wanting to swim.
Stayed 1 night in Mar 2024
Response from Alexa on Apr 1, 2024
Thank you for taking the time to share your thoughts regarding the pool. We appreciate you bringing your concerns to our attention. Our pool is working, but during the day after a large crowd of families with children, we have to inspect the pool and treat it with chemicals if necessary to ensure it is up to par with safety guidelines. We take pride on making sure that each guest enjoys a clean pool, and we are sorry you experienced some inconvenience over our safety protocols. In the future, please feel free to contact the desk for time updates for pool availability. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from alex on Mar 25, 2024
Thank you for your survey, it was our pleasure to have you.Please come back soon.

8/10 Good

Amy

Stayed 1 night in Mar 2024
Response from alex on Apr 17, 2024
Thank you for your business, it is greatly appreciated.Thank you again for your survey. See you soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from alex on Mar 18, 2024
Thank you for writing us this survey, thank you so much for your business and we welcome you back soon.

6/10 Okay

Harold, Front Royal

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff was great and helpful throughout our stay. Unfortunately, when we cam back to our room on morning, our bathroom was all wet with water dripping from a high light fixture. We had to use the hotel's public bathroom which really defeats the purpose of being in a hotel. If I did not have a flight to catch, I would certainly have spoken with a manager and asked for at least a nights refund. It was hard to communicated with housekeeping too (we never had our room made tidy or towels changed.
Stayed 3 nights in Mar 2024
Response from alex on Mar 11, 2024
We are sorry to hear about your experience with us. Our apologies for the inconvenience we caused you. Please feel free at your convenience to give us a call so we can further discuss your concerns.Looking forward to hearing from you.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and considerate.
Stayed 1 night in Mar 2024
Response from alex on Mar 7, 2024
Thank you for coming, it was our pleasure to have you.You are always welcome!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Mar 8, 2024
Victoria, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Alison

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely liked this property. It was very clean, and the staff was very professional and friendly. The only issue I had was noise coming from upstairs. Apparently, it was someone's kids, and they were running and jumping on their floor (my ceiling) until late at night. Other than that, SHS will mostly like my go-to hotel when I'm in the DMV area.
Stayed 4 nights in Feb 2024
Response from Owner on Mar 4, 2024
Alison, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Feb 22, 2024
Rhonda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

kelly

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from alex on Feb 6, 2024
We are happy to hear that you enjoyed your stay with us. Thank you for choosing us it was a pleasure to have you with us.You are always welcome back.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Feb 5, 2024
Karin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
The front desk was very courteous and very customer service friendly. Very helpful with everything, nice ambience, the hotel was full and it was a good atmosphere along with their breakfast included was great! I will be returning this year again and hope to get the same excellent service. My room was very clean as well.
Stayed 3 nights in Jan 2024
Response from alex on Feb 2, 2024
We are glad to hear that we met your expectations. It was such a pleasure having you staying with us.Please come back soon, we miss you!

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, rooms are very nice and spacious. Has a nice breakfast.
Stayed 1 night in Jan 2024
Response from alex on Jan 29, 2024
We glad that you enjoyed your stay with us. It was our pleasure to have you.Please stop by soon.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is immaculate. Pool and Hot Tub area kept extremely clean. Room and beds comfortable and clean. Hotel front desk staff helpful and friendly. Had a great stay here. Highly recommend.
Stayed 1 night in Jan 2024
Response from Owner on Jan 25, 2024
Cindy, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was satisfactory. I would go back
Stayed 1 night in Jan 2024
Response from Owner on Jan 22, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the cleanest hotel I have stayed at and I stay at a lot! The staff was super helpful and checked on me at breakfast daily. And breakfast was great too! Highly suggest staying here when in the Annapolis area for the price.
Stayed 3 nights in Jan 2024
Response from alex on Jan 19, 2024
It was such a pleasure to have you, people such as yourself remind me why I love my job.Please come back soon, we miss you at breakfast in the morning.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again in the future
Was easy check in and very comfortable for a one night stay
Stayed 1 night in Jan 2024
Response from alex on Jan 15, 2024
We are pleased to know that you had a great experience. Please come back soon!

10/10 Excellent

marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from alex on Jan 12, 2024
We were pleased to have you; glad you enjoyed your stay.We welcome you back anytime.

10/10 Excellent

Santo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, nice rooms. Quiet
Response from alex on Jan 12, 2024
Thank you for writing us a review. We are to know that you enjoyed your stay and please come back soon.

10/10 Excellent

Sonya

Stayed 8 nights in Jan 2024
Response from alex on Jan 10, 2024
It was a pleasure having you with us, thank you for coming.See you soon.

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Eric, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small room for a family
The room was clean and the staff members were professional and friendly. The room was very small and the beds that were advertised as queen beds are actually double beds. The sofa sleeper is a twin, not a double. Overall, our stay was good but the room was very small for four people.
Stayed 2 nights in Dec 2023
Response from alex on Jan 8, 2024
It was a pleasure having you with us, we are sorry to hear that the bed size did not meet your expectations. Your observations will be shared with the brand marketing team.

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y el personal muy amable
Stayed 1 night in Dec 2023
Response from alex on Jan 8, 2024
Thank you for coming, we were glad to see you. We appreciate your feedback and please come back again, we miss you.

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from alex on Dec 28, 2023
Thank you for choosing us. We are looking forward to seeing you. We are glad to hear that you enjoyed your stay.

10/10 Excellent

Shara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well kept secret. Newly renovated property with nice staff. Comfortable bedding and overall property.
Response from Owner on Feb 8, 2024
Shara, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Dr. Arnett, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were great!
Stayed 4 nights in Dec 2023
Response from alex on Jan 2, 2024
It was such a pleasure to have you during the holiday season. Thank you for choosing us.Happy New Year and see you soon!

10/10 Excellent

DONNA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHRISTMAS AT SPRINGHILL SUITES ANNAPOLIS
This was our first time spending Christmas in a hotel. My grandchildren had a wonderful time. The hotel was close to shopping and activities. The free breakfast was adequate.
Stayed 3 nights in Dec 2023
Response from alex on Dec 27, 2023
It was our pleasure to have you and your grandchildren. I am glad we were able to WOW you and the children. Please come back soon we miss you already.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely well maintained hotel with large, stylish and comfortable rooms.
Stayed 1 night in Dec 2023
Response from alex on Dec 26, 2023
It was our pleasure to have you, thank you for writing us a survey. See you soon!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from alex on Dec 25, 2023
It was our pleasure to serve you, we are looking forward to seeing you soon.

10/10 Excellent

Shawn

Stayed 1 night in Dec 2023
Response from alex on Jan 15, 2024
Thank you for sharing your stay experience with us. We appreciate your review and welcome you back when you are in town again.

10/10 Excellent

Jay

Stayed 1 night in Dec 2023
Response from alex on Dec 25, 2023
We are glad that you enjoyed your stay with us, please come back soon.

10/10 Excellent

Kristen

Stayed 1 night in Dec 2023
Response from alex on Dec 25, 2023
Thank you for your survey, it was a pleasure having you, we look forward to seeing you again soon.

10/10 Excellent

don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023
Response from Owner on Dec 21, 2023
Don, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated.
Stayed 1 night in Dec 2023
Response from Brenda on Dec 18, 2023
We are happy to hear you enjoyed your stay! Thank you for your feedback.

8/10 Good

Walter

Stayed 1 night in Dec 2023
Response from Brenda on Dec 18, 2023
Providing the highest level of customer service is our goal. Thank you for your feedback.

10/10 Excellent

Marilyn

Traveled with family
Liked: Amenities
Front desk employees were very nice and helpful
Stayed 1 night in Dec 2023
Response from Brenda on Dec 18, 2023
It was a pleasure to service you! Thank you for your feedback.

10/10 Excellent

Keshia, Lexington Park

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brenda on Dec 18, 2023
It was a pleasure having you! Thank you for your feedback.

10/10 Excellent

Getahun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brenda on Dec 18, 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Owner on Dec 14, 2023
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained hotel and professional staff at hotel front desk!
Stayed 1 night in Dec 2023
Response from alex on Dec 12, 2023
We are glad to hear that you enjoyed your stay with us. It was our pleasure to have you. Thank you for choosing us.We welcome you back soon!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from alex on Dec 12, 2023
We are glad to hear that you enjoyed your stay with us. It was our pleasure to have you. Thank you for choosing us.We welcome you back soon!

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from alex on Dec 11, 2023
Thank you for choosing us, it was a pleasure to have you.See you soon again.