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Reviews of Hilton Antwerp Old Town

4 out of 5
Hilton Antwerp Old Town
Groenplaats 32, Antwerp

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 1003 reviews" "
Rating 8 - Good. 356 out of 1003 reviews" "
Rating 6 - Okay. 106 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great location clean room and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Tjung-Ling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. We enjoyed our stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Derek Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, great location and fantastic on site restaurant!
Stayed 4 nights in Apr 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Great breakfast. Bartender was very friendly and fun
Stayed 2 nights in Apr 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Hilton Antwerp Old Town on Apr 8, 2024
Dear Eric,Many thanks for your positive review!Kind regards,

8/10 Good

Gunther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a city trip to Antwerp. Stylish and well-run property. The bathrooms are a bit dated with especially the shower too small.
Stayed 7 nights in Jan 2024
Response from senna on Jan 31, 2024
Beste Gunther, Graag willen wij u hartelijk bedanken voor uw positieve feedback! Wij hopen u snel weer te mogen verwelkomen. Met vriendelijke groeten, Hilton Antwerp Old Town

6/10 Okay

PJ

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Why do charge so much for Breakfast it’s a rip off
Bit of a tired hotel. Nice place but not really value for money. They want a crazy 27EUR for breakfast. That’s daylight robbery and worth a miss especially as nice little shop close by.
Stayed 1 night in Jan 2024
Response from senna on Jan 31, 2024
Dear PJ We would like to thank you for choosing Hilton Antwerp Old Town during your recent visit to the city and for leaving a review regarding your stay. ‘We are sorry to hear that your stay with us did not meet your expectations. A good stay is or main focus, we will follow up your feedback. Hopefully we can welcome you soon back again in Hilton Antwerp Old Town.

10/10 Excellent

Zoya

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place and great location
Stayed 4 nights in Jan 2024
Response from senna on Jan 31, 2024
Beste Zoya, Graag willen wij u hartelijk bedanken voor uw positieve feedback! Wij hopen u snel weer te mogen verwelkomen. Met vriendelijke groeten, Hilton Antwerp Old Town

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location.
Stayed 1 night in Dec 2023
Response from senna on Jan 31, 2024
Beste Guest, Graag willen wij u hartelijk bedanken voor uw positieve feedback! Wij hopen u snel weer te mogen verwelkomen. Met vriendelijke groeten, Hilton Antwerp Old Town

10/10 Excellent

Nicolai

Stayed 2 nights in Dec 2023
Response from senna on Jan 31, 2024
Beste Nicolai, Graag willen wij u hartelijk bedanken voor uw positieve feedback! Wij hopen u snel weer te mogen verwelkomen. Met vriendelijke groeten, Hilton Antwerp Old Town

2/10 Terrible

Eva

Stayed 1 night in Dec 2023
Response from senna on Jan 4, 2024
Dear Eva We would like to thank you for choosing Hilton Antwerp Old Town during your recent visit to the city and for leaving a review regarding your stay. ‘We are sorry to hear that your stay with us did not meet your expectations. A good stay is or main focus, we will follow up your feedback. Hopefully we can welcome you soon back again in Hilton Antwerp Old Town.

6/10 Okay

Karla

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from senna on Jan 4, 2024
Beste Karla, Hartelijk dank voor uw positieve beoordeling! Hopelijk tot een volgende keer! Met vriendelijke groeten, Hilton Antwerp Old Town

10/10 Excellent

Shane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fabulous room and breakfast. Warm and helpful staff. Wonderful stay in a beautiful city.
Stayed 1 night in Nov 2023
Response from Hilton Antwerp Old Town on Nov 28, 2023
Dear Shane,On behalf of the entire team we would like to thank you for your positive feedback!We would be honoured to welcome you again in the near future.Kind regards,

4/10 Poor

Dattatray

Business traveler
Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from Hilton Antwerp Old Town on Nov 30, 2023
Dear,Thank you for your positive review!Kind regards,

6/10 Okay

Adam

Liked: Cleanliness
Not impressed getting charged £50 a night security tax.
Stayed 2 nights in Nov 2023
Response from Front Office Team on Nov 13, 2023
Dear Mr Hughes, thank you so much for taking time to give feedback about your stay. May we kindly ask what you mean with having been charged for a night security tax?

10/10 Excellent

Dorothy A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
I selected this hotel because of its location. But primarily because of the comfort, spaciousness, cleanliness, friendly staff and great breakfast offerings. I had stayed here before and if given another chance, will stay here again. It is right on the historic Antwerp Center with many restaurant options, shopping and choices of public transportation within walking distance.
Stayed 3 nights in Oct 2023
Response from Hilton Antwerp Old Town on Oct 31, 2023
Dear,On behalf of the entire team we would like to thank you for your positive review!We would be honoured to welcome you again in the future!Kind regards,Hilton Antwerp Old Town

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hilton Antwerp Old Town on Oct 31, 2023
Thank you for your positive review!

8/10 Good

Ram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Excellent location. Right innthe heart of the old twon with loads of restaurants and bars.. excellent amibence. Traffic diversions made the approach to and from the station lookna little complicated and I was sure the taxi driver took us for a little spin.
Stayed 2 nights in Oct 2023
Response from senna on Oct 20, 2023
Dear Ram, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.H

10/10 Excellent

D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antwerp Hilton is an excellent choice
The iconic Antwerp Hilton is located in the heart of the Old Town on the Groenplaats, a stones throw from one of the most amazing Cathedrals in the worlds, the city Hall, and some of the most amazing cafes and restaurants you will find anywhere in the world. The food in Antwerp is absolutely delicious. Don't miss the chocolate, ice cream and of course the Belgian beers! The breakfast is excellent, and and has a great view of the square. Staying at this hotel is a must.
Stayed 1 night in Oct 2023
Response from senna on Oct 9, 2023
Dear D, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.H

8/10 Good

Justine

Traveled with partner
Liked: Cleanliness, amenities
When we arrived it was chaos around the property, beautiful sunday afternoon at 3pm so not surprising. Thankfully this hotel does have onsite parking but it's not for the faint of heart, very tight spaces and when we arrived was nearly full. Not easy to access hotel, was a bit of a maze but we did manage it. Hotel is very dated and tired as were the rooms but it was spacious and bed very comfortable. We didn't have breakfast at the hotel so can't comment. The hotel is located right in the heart of the action but also means lots of noise. We weren't crazy about the location, did not feel safe and found it very dirty so decided to cut our trip short and left after 1 night instead of the 2 we booked. Unfortunately because we had already checked in we were not eligible to cancel the 2nd night but we really did not care for this location so left anyway. The room was very dark (felt like candlelight) and and no water pressure but that seems to be a trend this trip. All in all it was fine but definitely wouldn't stay again
Stayed 2 nights in Oct 2023
Response from senna on Oct 9, 2023
Dear Justine, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.H

8/10 Good

MOSHE

Liked: Cleanliness, staff & service, property conditions & facilities
Water flow not so good. Maintenance noise at morning
Stayed 1 night in Oct 2023
Response from senna on Oct 9, 2023
Dear Sylvie, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards.

4/10 Poor

Kristina

Disliked: Cleanliness
My room has not been cleaned not prior to my arrival, nor during my stay. Chips all over the floor, champagne corks on the floor, dust. They would only come to make my bed. Complained, they apologized - nothing changed. The second night was there, there was a large group of 20 year olds that were celebrating something and their rooms were place not far from other hotel guests, but among us. I did not sleep till 4 am cause the groups was super drunk and having so much fun. Called the front desk, complained- first of all - use common sense to place groups of people that are celebrating away from other hotel guests - the hotel is big enough. Secondly, have an extra security to remind drunks they are not the only ones in the hotel. Very disappointed with my stay.
Stayed 3 nights in Sep 2023
Response from senna on Oct 9, 2023
Dear Kristina, We would like to thank you for choosing Hilton Antwerp Old Town during your recent visit to the city and for leaving a review regarding your stay. ‘We are sorry to hear that your stay with us did not meet your expectations. A good stay is or main focus, we will follow up your feedback. Hopefully we can welcome you soon back again in Hilton Antwerp Old Town. Kind regards, Senna.H

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet place. Plenty of trees and greenery. Staff is very helpful. 6min to the shopping and dinning areas. a recommended hotel.
Stayed 3 nights in Aug 2023
Response from senna on Sep 5, 2023
Dear Robert, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.

8/10 Good

mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from senna on Sep 4, 2023
Dear Mark, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.

8/10 Good

CARLOS

Stayed 3 nights in Aug 2023
Response from senna on Oct 9, 2023
Dear Carlos, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.H

10/10 Excellent

jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 2 nights in Aug 2023
Response from senna on Sep 7, 2023
Dear Jason, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in the middle of Groenplaats. Great rooms, friendly and helpful staff. Good breakfast accompanying the executive rooms.
Stayed 8 nights in Aug 2023
Response from senna on Aug 29, 2023
Dear David, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.H

10/10 Excellent

jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from senna on Aug 29, 2023
Dear Jason, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.H

4/10 Poor

robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Amazing location but the hotel is dated and in great need of updating. Torn carpet, humid, a lot of things worn down.
Stayed 1 night in Aug 2023
Response from senna on Aug 29, 2023
Dear Robert, We would like to thank you for choosing Hilton Antwerp Old Town during your recent visit to the city and for leaving a review regarding your stay. ‘We are sorry to hear that your stay with us did not meet your expectations. A good stay is or main focus, we will follow up your feedback. Hopefully we can welcome you soon back again in Hilton Antwerp Old Town. Kind regards, Senna.H

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Antwerp
The best Hotel to stay in Antwerp. Great location, great service and it is a Hilton!!! Highly recommended
Stayed 1 night in Aug 2023
Response from senna on Aug 9, 2023
Dear Carlos, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.H

8/10 Good

Ruth

Stayed 1 night in Jul 2023
Response from senna on Aug 9, 2023
Dear Ruth, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.H

10/10 Excellent

peter

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
As always Hilton is the best no question. Staff rooms and all is perfect ..
Stayed 1 night in Aug 2023
Response from senna on Aug 4, 2023
Dear Peter, Thank you so much for your score of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Senna.H

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. Will visit again
Stayed 1 night in Jul 2023
Response from Hilton Antwerp Old Town on Aug 3, 2023
Dear, Many thanks for your recent stay with Hilton Antwerp Old Town and the time you took to provide us your feedback.We are very happy to read that you enjoyed your stay with us. Hopefully we can welcome you soon again with us.Thank you.Kind regards,

10/10 Excellent

CHAS, BULLHEAD CITY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel & a great location! Loved this Hotel! The breakfast was wonderful & it's close to all the sites you want to see! The Train station is fabulous & worth seeing! The fitness center is well stocked & very clean! Our room was very nice! Clean & the bed was very comfortable! We would definitely stay here again!
Stayed 3 nights in May 2023
Response from Hilton Antwerp Old Town on Jul 20, 2023
Dear,Thank you for your feedback and your recent stay with us at Hilton Antwerp Old Town.We are happy to read that you enjoyed your stay with us and all that the city of Antwerp has to offer.I will forward your amazing feedback to my colleagues.Hopefully we can welcome you soon again in Hilton Antwerp Old Town.Thank you.Kind regards,

4/10 Poor

Natalie

Stayed 2 nights in Jul 2023
Response from senna on Jul 19, 2023
Dear Natalie, We would like to thank you for choosing Hilton Antwerp Old Town during your recent visit to the city and for leaving a review regarding your stay. We would like to apologize for your bad experience. This is not how we works so we hope we can have a second change to do it better.We sincerely hope to welcome you again at Hilton Antwerp Old Town again.Kind regards,Senna.H

10/10 Excellent

Matt

Stayed 1 night in Jul 2023
Response from Hilton Antwerp Old Town on Jul 13, 2023
Dear, Thank you for your recent stay with us at Hilton Antwerp Old Town and the time you took for writing this amazing review.We are very happy to read that you have enjoyed your stay with us. Hopefully we can welcome you soon again in Hilton Antwerp Old Town.Thank you.Kind regards, Hilton Antwerp OId Town

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the middle of the old city, comfortable, nice common areas, walking distance from the train station
Stayed 1 night in Jul 2023
Response from senna on Jul 15, 2023
Dear GuestThank you so much for your review and recommendation of Hilton Antwerp Old Town. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards,Senna.H

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hilton Antwerp Old Town on Jul 3, 2023
Dear, Thank you for your recent stay with us and the time you took to write this amazing review.We are happy to read that you have enjoyed your stay with us.Hopefully we can welcome you soon again in Hilton Antwerp Old TownThank you.Kind regards,

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hilton is in a GREAT location! It's walking distance to all the sights in the old section of Antwerp, and to many restaurants. The hotel room was spacious and very comfortable. We will stay there next time we go to Antwerp!
Response from Hilton Antwerp Old Town on Jun 21, 2023
Dear, Thank you for your recent stay with us and the time you took to write this amazing review.We are happy to read that you enjoyed your stay with us and all that the city of Antwerp has to offer.We are looking forward welcoming you soon again in our hotel.Thank you.Kind regards,

2/10 Terrible

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Declining standards from Hilton!
Hilton has gone downhill. Where do i start? - Room (suite) too hot and airconditioning (at maximum setting) is incapable of reducing heat to a bearable level. - Hilton do not supply free water to guests any longer, which I imagine is because they have now opened a self-checkout shop which charges just under EUR5 for 500ml. - Service very different from person to person, some are excellent and seem to genuinely care about people, others seem just unhappy with their work and pass this on to guests.
Stayed 3 nights in Jun 2023
Response from Hilton Antwerp Old Town on Jun 15, 2023
Dear, Thank you for your recent stay with us and the time you took to write this review.We are sad to read that your stay with us did not meet your expectations. I forwarded the feedback regarding the air-conditioning to our Engineering department. They will take action on the matter.Hopefully we can welcome you soon again. Thank you.Kind regards, Hilton Antwerp Old Town

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Hilton has gone downhill.
Hilton has gone downhill. Where do i start? - Room (suite) too hot and airconditioning (at maximum setting) is incapable of reducing heat to a bearable level. - Hilton do not supply free water to guests any longer, which I imagine is because they have now opened a self-checkout shop which charges just under EUR5 for 500ml. - Service very different from person to person, some are excellent and seem to genuinely care about people, others seem just unhappy with their work and pass this on to guests.
Stayed 3 nights in Jun 2023
Response from Hilton Antwerp Old Town on Jun 15, 2023
Dear, Thank you for your recent stay with us and the time you took to write this review.We are sad to read that your stay with us did not meet your expectations. I forwarded the feedback regarding the air-conditioning to our Engineering department. They will take action on the matter.Hopefully we can welcome you soon again. Thank you.Kind regards, Hilton Antwerp Old Town

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from Hilton Antwerp Old Town on Jul 3, 2023
Dear, Thank you for your recent stay with us and the time you took to write this amazing review.We are happy to read that you have enjoyed your stay with us.Hopefully we can welcome you soon again in Hilton Antwerp Old TownThank you.Kind regards,

10/10 Excellent

morel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Hilton Antwerp Old Town on May 10, 2023
Dear, Thank you for your recent stay with us and the time you took to write this amazing review.We are happy to read that you enjoyed your stay with us.Hopefully we can welcome you again in Hilton Antwerp Old Town.Thank you.Kind Regards,

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy, front desk lady was super nice and friendly
Stayed 1 night in Apr 2023
Response from Hilton Antwerp Old Town on May 5, 2023
Dear, Thank you for your recent stay with us and the time you took to write this amazing review.We are happy to read that your stay with us was to your liking and that the check - in process was smooth.Hopefully we can welcome you soon again in Hilton Antwerp Old Town.Thank you.Kind regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peter and Waldo San Antonio
We really enjoyed the size of the room. The entire staff was very friendly and professional.
Stayed 3 nights in Apr 2023
Response from Hilton Antwerp Old Town on May 4, 2023
Dear, Thank you for your recent stay with us and the time you took to write this amazing review! We are very happy to read that you enjoyed your stay with us. I will forward the compliments to my colleagues. Hopefully we can welcome you soon again in Hilton Antwerp Old Town.Thank you.Kind regards,

10/10 Excellent

miguel, helotes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two public parking nearby. One in front of hotel other one one block away 22eu Only minutes away from major attractions. Plenty of restaurants and shopping.
Stayed 2 nights in Apr 2023
Response from Hilton Antwerp Old Town on May 2, 2023
Dear, Thank you for your recent stay with us and the time you took to write this amazing review. We are happy to read that you have enjoyed your stay with us and all of what the city of Antwerp has to offer. Hopefully we can welcome you soon again.Thank you.Kind regards,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Nadejda was super nice at check-in. Thank You
Stayed 1 night in Apr 2023
Response from Hilton Antwerp Old Town on Apr 28, 2023
Dear, Thank you for your recent stay with us and the time you took to write this amazing review. We are very happy to read that you enjoyed your stay with us. Hopefully we can welcome you soon again in Hilton Antwerp Old Town.Thank you.Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location. Staff was very welcoming and let us in the room early before standard check-in. Excellent location especially for first time visit.
Stayed 1 night in Apr 2023
Response from Hilton Antwerp Old Town on Apr 28, 2023
Dear, Thank you for your recent stay with us and the time you took to write this amazing review. We are very happy to read that you enjoyed your stay with us. Hopefully we can welcome you soon again in Hilton Antwerp Old Town.Thank you.Kind regards,

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2023
Response from Hilton Antwerp Old Town on May 15, 2023
Dear, Thank you for your recent stay with us and the time you took to write this amazing review.We are happy to read that you enjoyed your stay with us.Hopefully we can welcome you soon again in Hilton Antwerp Old Town.Thank you.Kind regards, Hilton Antwerp Old Town

10/10 Excellent

Ravi

Stayed 1 night in Apr 2023
Response from Hilton Antwerp Old Town on Apr 28, 2023
Dear, Thank you for your recent stay with us and the time you took to write this amazing review. We are very happy to read that you enjoyed your stay with us. Hopefully we can welcome you soon again in Hilton Antwerp Old Town.Thank you.Kind regards,