Ratings based on 403 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from SC

Luxurious accommodations but room for improvement

Posted Jun 7, 2017
Pros: Room was very nice, great view of Arenal Volcano, game room, swim-up bar and staff there (Oscar was great!).
My husband, two sons and I stayed 3 nights at the resort in early June. Most of the staff and our room were very nice. It is very spread out so to access your room and all of the springs and restaurants, be prepared for a hilly trek, every time. They have a few golf carts available that the valets will use transport you to your destination. They usually made it seem like we were interrupting their conversation and an inconvenience. My biggest disappointment was the poor quality of the water in all of the springs. There is lots of orange stuff floating around and the water stinks. It ruined two of my expensive bathing suits, which did not happen on my two prior trips to Tabacon. The water bothered me so much, I opted out of swimming on my third day and watched my family. I also didn't appreciate the "Disney-esque" aspect of Club Rio. When you go down there, you have to pay extra for 95% of the activities. Almost nothing is free. We checked the prices for a zipline tour for our family of four, and the same tour, at the same place cost almost $100 more if we booked through the resort. We had rented a car so we had the option to drive ourselves. I know not everyone has a car, but $100 for gas? Bottom line - do your research. Food/drink prices are outrageous.
Comment from Hotel Management
Jun 17, 2017 by General Manager Luis Campos , Hotel Management
Dear guest, Thank you for letting us know your opinion. We work hard to offer the best experience and service to all of our guest and our main task is to improve our performance every dat.! We hope you can visit us again.
5 out of 5
Recommended
for Families
by A verified traveler

Great Volcano view and amazing hot springs

Posted Jun 4, 2017
Cons: The bed in our room was overused and uncomfortable. The walls were thin, so you could hear noisy kids and headboards banging late at night.
Great experience. Relaxing. We spent a lot of time in the hot springs, but also enjoyed Club Rio.
Comment from Hotel Management
Jun 13, 2017 by General Manager Luis Campos, Hotel Management
Dear guest, Thank you for your comment, it will help us to improve our performance. We are glad to know that you enjoyed the hot springs and Club Rio. Thank you for choosing us as your destination at Costa Rica. We hope you can visit us soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Close to paradise.

Posted May 31, 2017
Beautiful hotel. Amazing views of the Volcano. Great food.
Comment from Hotel Management
Jun 2, 2017 by General Manager Luis Campos, Hotel Management
Dear guest, Thank you for your good comment we appreciate your opinion.! Hope you can visit us soon! General Manager Luis Campos
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Loved this beautiful paradise. Pura vida!

Posted May 28, 2017
My partner and I had an unforgettable experience at The Springs Resort & Spa for our anniversary. If you didn't know, pura vida is a common saying in Costa Rica. Look it up! That's the definition of this beautiful place!
Comment from Hotel Management
May 29, 2017 by General Manager Luis Campos, Hotel Management
Dear Jocelyn, Thank you for the good comments and for highly recommend this resort! We hope you enjoy your anniversary, please let us know how to make this trip an unforgettable experience.! Pura vida!
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Beautiful resort with 5 star service

Posted May 24, 2017
Great honeymoon getaway Never had to leave the resort - horseback riding, animal reserve, hiking - everything can be done on site - the flip side is that it's about a 25 minute ride out to the main town and a bumpy one at that (plus taxi fare) - so the incentive on leaving the resort is not a high one The food is high quality and there is a good range of options - fine dining at Ventanas, great lunches and breakfast at Tres Cascadas Amazingly friendly and kind service by everyone Great views - stunning views - breath taking views - it was almost dreamlike - every room legitimately has a beautiful view
Comment from Hotel Management
May 27, 2017 by General Manager Luis Campos, Hotel Management
Dear guest.! Thank you for the good review, it looks like this resort full filled all of your expectations and that makes us really happy.! It's nice to know that you enjoyed of the beautiful views as we can see in that picture you post, for us work and live here is like living in a real paradise.! It is always breathtaking as you said in your comment.! It was a pleasure to make your honeymoon an unforgettable experience and we hope you can visit us again for your following anniversaries.! Thank you again General Manager Luis Campos
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Amazing resort with breathtaking views

Posted May 12, 2017
Pros: Everything
Cons: There is nothing that can be improved, everything was exceptional.
Location: It is located in La Fortuna near the Arenal Volcano. The landscape is breathtaking. You get to experience nature like you never have before.
My wife and I went to The Springs Spa and Resort for our honeymoon. We stayed there for 7 nights and it was absolutely AMAZING. I have been on many trips and I have never experienced such great service. Every employee we encountered at the resort was outstanding. The food was delicious! We ate at every restaurant at the resort and each meal was exquisite. We actually are planning to go back for our 5th year anniversary. There is not one bad thing I can say about this resort. We were blown away by the level of service we received and the amazing landscape. Pura Vida!
Comment from Hotel Management
May 15, 2017 by General Manager Luis Campos, Hotel Management
Dear valued guest, Thank you for your good comments, for us it´s really nice to know how much you enjoyed your honeymoon. For us it´s important to know how good was the service that we offered to you sice all of our staff work hard and do the best to make our guests feel as good as home, and we are more than happy for the entire team that is working for the resort. Let us know if you are planning something special for your 5th year anniversary and will be our pleasure to help you making memorable that special date.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional resort, service and views!

Posted May 10, 2017
This resort is amazing! The views from our room of the volcano were breathtaking! The staff was so wonderful and took care of everything we could have possibly needed! Special thank you to John Picart for ensuring our room and experience were perfect! This is our 2nd trip to the Springs and we will continue to keep coming back! This resort is spectacular!!
Comment from Hotel Management
May 11, 2017 by General Manager Luis Campos, Hotel Management
Dear valued guest, Thank you for your good comments, for us it´s gratifying to see how much you enjoy your stay. Our daily work is to make our guests happy. We hope to see you back in the resort for the third time and more times in the future. Don´t hesitate to contact us for any further assistance with reservations. Thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Great view and hotel worth finding

Posted May 8, 2017
Pros: Hot springs pools and personal hot pool on patio.Horse back riding was superb.Staff remembered names
Cons: Road into resort
Location: Tourist stuff with the Arenal volcano as focus.Other hot springs .Nice hike in National Park.
Excellent hotel in what appears to be the middle of nowhere.Exceptional service.Fabulous views of the volcano.Hot springs without the crowds.Kids friendly.
Comment from Hotel Management
May 11, 2017 by General Manager Luis Campos, Hotel Management
Dear guest thank you for your comments, the Resort is huge 165 acres, that's why everyone has the opportunity of enjoyed hot springs and the other facilities without crowds, we are happy that you were able to enjoy with your family the stay at the Resort.! We hope you can visit us again.! Thank you again .!
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Beautiful relaxing resort!

Posted May 8, 2017
Fabulous hotel with amazing staff! Service was wonderful, food was excellent and the natural springs were just awesome. The rooms are beautiful, large ( the bathroom is huge) and all rooms have a gorgeous view of Arenal volcano. Have plenty of Things to do at the resort or can take any one of their fun tours. Would come back here in a second!
Comment from Hotel Management
May 11, 2017 by General Manager Luis Campos, Hotel Management
Hello dear guest, These photos are beautiful we are so happy to know how much you enjoyed your stay with us.! Will be nice to see you again in the Resort, don't hesitate to contact us if need further assistance with reservations.! Thank you for your good comments .!
5 out of 5
Recommended
for Everyone
by A verified traveler from Trujillo

Paradise!

Posted May 7, 2017
Gorgeous resort with excellent service! Will definitely return again.
Comment from Hotel Management
May 10, 2017 by General Manager Luis Campos, Hotel Management
Hello dear guest, It awesome to know that you enjoyed, we will be waiting for see you again.! Let us now if need further assistance with reservations.! Thank you for your comment.