Ratings based on 685 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Queens

Our family Vacation

Posted Jun 26, 2017
Our experience was wonderful. The room and hotel exceeded our expectations. We were very blessed in choosing the Divi Phoenix.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Nice hotel close to beach and everything else.

Posted Jun 23, 2017
Pros: Our 2 story penthouse, location of the hotel and of course the beautiful beach with the huts. Highly recommend.
Location: Beach is just a walk outside your room; great location and within walking distances from everything except downtown....just hop on bus for that.
Our penthouse experience was awesome thanks to Ms. Sharkell Bird and Ms. Charlaine Halley who took excellent care of us after a small mishap with our reservation. Thanks for such excellent customer service. Also, enjoyed Lito at the swim up bar, he's a great bartender that makes real good Rum Punches and Mojito's.
Comment from Hotel Management
Jun 23, 2017 by Guest Relations Manager, Hotel Management
Thank you for your kind review, we are so pleased you enjoyed your stay and your accommodations. We hope you will visit us again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from D.C.

Very nice hotel!!!

Posted Jun 23, 2017
Pros: Cleanliness and beach access.
Cons: Smell in the room, but I believe that was due to us being on the ground floor with a walkout, due to the moisture and condensation from the pool.
Very nice hotel that's beachfront. The grounds were well maintained. During housekeeping, we had 3-4 come in simultaneously, making it so quick to have a clean room! Security who walked the grounds 24-7 (even though the area is very quiet and safe) which very comforting. The staff was extremely friendly, from housekeeping, to security and restaurant personnel. We've already booked our reservation for next year! It is also family friendly (we had our kids) but not overcrowded.
Comment from Hotel Management
Jun 23, 2017 by Guest Relations Manager, Hotel Management
LaToya, thank you for your kind review. We do hope you will visit us again very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Venezuela

Nice Location, Nice beach

Posted Jun 14, 2017
Cons: Would improve the music arround the pool and games, a little bit por!
Location: This hotel is perfect located, near everything (hotels, malls and supermarket)
7 days , with a delicious room confort and ocean view. Forgot all my worries here .
Comment from Hotel Management
Jun 18, 2017 by Guest Relations, Hotel Management
Thank you for your review, we are glad you enjoyed your stay and hope you will join us again next time you visit Aruba.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Hotel on the beach

Posted Jun 10, 2017
It was a nice resort. My boyfriend and I are in our 20's and I felt like we were one of the youngest couples there. There were a lot of couples in their 50's. So if you're looking for a younger crowd, then this isn't the hotel for you. It was a very nice resort, clean and the staff was really nice. Overall we had a good time. It's close to a lot of restaurants and stores.
Comment from Hotel Management
Jun 18, 2017 by Guest Relations, Hotel Management
Thank you for your review. We are glad you enjoyed the resort and its amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Falls Church, VA

Divi Aruba Phoenix Beach Resort

Posted Jun 9, 2017
Pros: The swim bar, two pools, excellent staff, great WIFI, good location.
Cons: Nothing at this time.
Location: Loved the location. Great walking distance from restaurants and casinos.
This is our seventh time staying at this resort. We love it. WIFI was awesome this year. The staff are extremely pleasant as are all of the guests. We just love it here. Plan on coming again next year.
Comment from Hotel Management
Jun 18, 2017 by General Manager, Hotel Management
We are so pleased you enjoyed your seventh stay with us and we look forward to hosting your next stay very soon.
3 out of 5
by A verified traveler from c

The hotel was decent but not what was expected..

Posted Jun 8, 2017
Although the hotel was decent, the room was cleaned in a rush, the sheets had blood on it and there was mold in the bathroom both on the celling and in the jet component of the tub, which beat the purpose of having a jetted tub in the room. Also I was very disappointed that neither expedia or the hotel informed us of the renovations taking place at the hotel, it was very loud in our room, so when we came back from outdoor activites to rest a little in our room, we were unable to. We also couldn't sleep in because of the noise from the renovation, which also continued into Sunday which was shocking. Both me also my husband were disappointed with our stay at Divi considering how much we payed for the vacation, I feel we should have been informed about the renovations or either been given the room at a discounted rate. The front desk didn't even take the time to inform us or apologize for the inconvenience of the renovation they were preforming in the hotel. Other than that the trip was very nice. Just really wish someone would have told us before hand that the hotel was getting some work done, we would have opted for another hotel possibly.
Comment from Hotel Management
Jun 18, 2017 by Guest Relations, Hotel Management
We apologize if we did not meet your expectations on this vacation. The work being done is in an elevator in one tower. Your comments have been shared with the management team.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Family friendly and fantastic views

Posted Jun 4, 2017
The hotels lobby is very simple and a bit dated, however upon entering our room we were pleasantly surprised by the modern well kept decor. The kitchen area was immaculate,king bed was comfortable and the view of pool and beach was amazing. The location was great as it was a fee block's from shopping area and restaurants. The staff was friendly and helpful. We have two small children and it was exactly what we need it as we could use kitchen or even BBQ outside by the beach. We walked along the other high rises as all beaches in Aruba are public. It's a great hotel for large groups and for a family friendly relaxed atmosphere.
Comment from Hotel Management
Jun 18, 2017 by Guest Relations, Hotel Management
Thank you for your review, we are so pleased you enjoyed our location and amenities. We hope you will come back and visit with us again on your next stay in Aruba.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2017
Beautiful hotel, friendly staff, super clean everywhere. Only downside is the bar and restaurants are very expensive, but I'm assuming that's how it is everywhere.
Comment from Hotel Management
Jun 18, 2017 by Guest Relations, Hotel Management
Thank you for your review, I have shared your comments with our resort management team. We believe our food and beverage rates are very competitive with other resorts on Aruba.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice quiet resort right on the beach.

Posted May 30, 2017
Close to shopping, dining and all that Aruba has to offer. Nice staff, clean comfortable accomadations. Shout out to my man "Jude " that handles the pool side bar
Comment from Hotel Management
May 31, 2017 by Guest Relations, Hotel Management
Dear Greg, thank you for your review. We will be sure to let Jude know you said hi! Hope to welcome you back to Aruba and Phoenix soon.