Aruba is amazing, but Divi Village can do better..
Posted Mar 16, 2017
Aruba is absolutely amazing, but our stay in Divi Village could have been better. We had no HOT water the entire stay. Meaning we had to take cold showers the entire time there because one of the boilers was broke. I called the front desk multiple times on multiple days to complain about the cold water and they kept saying they would send someone out to check it. They did send someone, but nothing was fixed. My finally straw was when I contacted the front desk and said that the water is still a little cold and the front desk person asked me, "so, it's just a little cold now?" I immediately went to the lobby to make a complaint and when I spoke to the manger, that is when he told us he knows there is an issue, one of the boilers are out and there is a total of 9 rooms without hot water right now. He apologized and said they are working on it and have been working on it for a few days now. There were no accommodations or solutions. I explained that is unacceptable my husband and I paid a lot of money to stay here and for what? Just to be uncomfortable? He pretty much said it is what it is at this point and you're leaving soon soooooooo.... Everything else about the hotel was great except for that so I'm on the fence to return back to this particular hotel. Also, BEWARE of Nikki, one of the sales rep managers of the timeshares. She was rude,impatient, and unprofessional. She was annoyed every time I asked a question. She just wanted me to put 3k down and shut up.