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Reviews of Park Inn By Radisson Astana

3.5 out of 5
Park Inn By Radisson Astana
Kenesari St. and Saryarka Blvd, Astana

Reviews

8.2

Very Good

Rating 10 - Excellent. 17 out of 56 reviews" "
Rating 8 - Good. 33 out of 56 reviews" "
Rating 6 - Okay. 1 out of 56 reviews" "
Rating 4 - Poor. 4 out of 56 reviews" "
Rating 2 - Terrible. 1 out of 56 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oleksandr

Stayed 1 night in Oct 2023
Response from Rustem Sharipbayev on Dec 5, 2023
Уважаемый Александр! Благодарим Вас за отзыв о пребывании в отеле Park Inn by Radisson Astana! Мы рады слышать, что Вам у нас понравилось, и надеемся на скорую встречу с Вами.С наилучшими пожеланиями,Рустем ШарипбаевСтарший сервис менеджер

10/10 Excellent

rolando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rustem Sharipbayev on Dec 5, 2023
Dear Rolando Cabasaan,Thank you for your feedback. We are glad that you enjoyed the quality service of our staff. Best regardsRustem SharipbayevSenior Service Manager

4/10 Poor

Andrej

Business traveler
Do not go to this hotel
A big group of young Ju Jitsu practitioners were in hotel. They were loud, the doors were benging all the time. Also price is vay too high for this very generinc experience
Stayed 2 nights in Aug 2023
Response from Samgat on Dec 5, 2023
Dear Guest,Thank you for your recent stay with us at Park Inn By Radisson Astana.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,Hotel ManagementPark Inn By Radisson Astana

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Rustem Sharipbayev on Dec 14, 2023
Dear AaronThank you for your recent stay with us at PI Astana.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. Warm Regards,Rustem SharipbayevSenior Service Manager Park Inn by Radisson Astana

8/10 Good

GAVIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel next to embankment
Great location and very helpful staff. Good location
Stayed 3 nights in Feb 2020
Response from Rustem Sharipbayev on Feb 24, 2020
Thank you for your feedback regarding your stay at Park Inn By Radisson Astana. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Rustem Sharipbayev on Apr 9, 2019
Dear Customer, Thank you for your feedback! Kind regards, Rustem Sharipbayev Guest Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good experience - central location (although you need a taxi), market close, room is new and comfortable
Stayed 2 nights in Jan 2019
Response from Samgat Jenisov on Feb 6, 2019
Dear Guest, Thank you for stay with us. It was great that you found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Samgat Jenisov on Mar 15, 2018
Dear Guest, Thank you so much for staying with us your rating also. Please be our guest again.

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Samgat Jenisov on Feb 6, 2018
Dear Guest, Thank you for rating us here. We hope that your stay with us was well. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Dear Guest, Thank you for rating us. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

8/10 Good

Harold, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
I enjoyed my one week stay at this hotel. The Park Inn Astana is conveniently located near the river and within an easy taxi distance of all the sights in this great city. All of the staff spoke English very well and were friendly and helpful. Excellent breakfast. My only quibbles are that there was no gift shop and limited tourist information available, but otherwise everything was terrific.
Stayed 7 nights in Aug 2017
Response from Samgat Jenisov on Aug 30, 2017
Dear Guest, Thank you for taking time and sharing your stay experience with us as it is very important for us to know where we have to improve our service and product for guests’ comfortable stay. Best regards, Samgat Jenisov Cluster Director of Front Office

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Samgat Jenisov on Apr 17, 2018
Dear Guest, Thank you for rating us. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, modern
Nice room, no tea/coffee making, excellent wifi
Response from Samgat Jenisov on Apr 17, 2018
Dear Guest, Thank you your comments here. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

10/10 Excellent

Claude A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
An amazing hotel in an excellent location. Very helpful staff, many speaking very good English. Highly recommend it!

4/10 Poor

Giorgi

Disliked: Staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Astana autumn
Few nights in October, quite ok location although the city centre is not in a walking distance. Then again, taxis are cheap.

10/10 Excellent

Maya, Tbilisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location, service, very clean, welcoming staff.

10/10 Excellent

James, Southampton

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel for a short stay
Spent 6 nights here in August 2015. Everything worked and the hotel is well appointed, nice and modern. Staff were efficient rather than friendly. The service at breakfast could be improved - lost count of the number of times I had to ask for coffee

8/10 Good

Yekaterina, Almaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Radisson Inn
I like your hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reasonable
Rooms are fairly small. Lobby too, practically impossible to conduct a brief meeting there. Other than that, for $200 a day it's a pretty good deal

8/10 Good

Housam, London

Liked: Cleanliness, property conditions & facilities
convenient Hotel
Convenient hotel, friendly Staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel shame about the gym
I had a wonderful stay in the hotel. The staff were friendly and the service was very good. If ever there was something that i did not like it was the fact that the gym was a bit of a walk (even if it is within inside the hotel) but in fairness it can be considered as a warm up walk before one starts working out :)

10/10 Excellent

Astghine, Yerevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ran away from Astana Park, Park Inn made my trip!
Extremely welcoming reception, the reception clerk paid my cab because I did not have change, how often does that happen?! An excellent case where all the staff are ready to go an extra mile to make you happy! The room was great, the bed was very comforting, the breakfast okay too. We used the conference facilities, also very satisfied. cannot say anything bad about this hotel. will book again!

8/10 Good

GlobalBusinessTraveller, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Hotel
As a business traveller the Park Inn is well located and has a great restaurant, Segafredo, downstairs. Given the high price of 5 Stars hotels in Astana and considering the real difference between that of the Park Inn versus the few 5 Star Hotels it is good value for money.

8/10 Good

Clare

Liked: Staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Western Comfort
The Park Inn provided a very modern, comfortable refuge from the bitter cold in Astana. The two restaurants in the hotel were convenient and very good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stay at Park Inn Astana, KZ
Convenient reasonably priced hotel

10/10 Excellent

gg, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new and modern hotel
While this hotel may not have all the amenities of the Radisson nearby (like free bottled drinking water), it makes up for it with its brand-new and modern feel. Close to the airport and with several surrounding cafes and restaurants (check behind the hotel!)

8/10 Good

Tamas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rustem Sharipbayev on Dec 5, 2023
Dear Tamas, Thank you for your feedback regardin your stay at Park Inn by Radisson Astana!Best regardsRustem SharipbayevSenior Service ManagerPark Inn by Radisson Astana

4/10 Poor

Megumi

Stayed 1 night in Sep 2023
Response from Rustem Sharipbayev on Dec 5, 2023
Dear Megumi Fujita!Thank you for your feedback! We would like to apologize for some disappointment in our service. Our team works hard to make sure our guests are comfortable and receiving our best service. We kindly ask you to advise some more details of the incident so that we could make thorough investigation.Best regardsRustem SharipbayevSenior Service Manager

10/10 Excellent

Can Alper

Stayed 1 night in Nov 2022
Response from Rustem Sharipbayev on Dec 14, 2023
Dear Can AlperThank you for your recent stay with us at PI Astana.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. Warm Regards,Rustem SharipbayevSenior Service Manager Park Inn by Radisson Astana

8/10 Good

Ivan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Современный отель недалеко от центра
Отель новый, находится удобно относительно основных объектов города, рядом есть супермаркет и кафе В номере мебель и сантехника в хорошем состоянии. Есть чайник и некоторые необходимые мелочи. А вот холодильник отсутствует, что было неожиданно для отеля такого класса. По уборке - первый день вообще не убирались (вроде как ранний заезд), на второй день убрались, но как-то небрежно. Завтрак хороший. Пи бронировании возникли проблемы с ранним заездом - предварительно обозначили стандартные условия - половина стоимости суток, как и практически везде. Однако, когда предоплата уже состоялась выяснилось, что для гарантированного раннего заселения необходимо забронировать сутки (!), а так как получится. Пришлось несколько раз перезваниваться с администрацией отеля, понервничать, но в конце концов всё закончилось благополучно. Но как-то это несерьёзно для такой сети как Rаdisson!
Stayed 2 nights in Dec 2021
Response from Rustem Sharipbayev on Dec 14, 2023
Уважаемый Иван! Благодарим Вас за отзыв о пребывании в отеле Park Inn By Radisson Astana . Каждый комментарий о качестве обслуживания в нашем отеле очень ценен для нас. Подмечая наши недочеты, Вы помогаете нам повысить уровень сервиса и предотвратить подобные ситуации в нашей дальнейшей практике. Вся команда отеля искренне сожалеет обо всех нюансах, с которыми Вы столкнулись во время проживания. Если Вам потребуется дополнительная информация или помощь, обязательно обращайтесь к нам.С наилучшими пожеланиями,Рустем ШарипбаевСтарший Сервис Менеджер

8/10 Good

Didar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Низкая шумоизоляция смежных номеров!
Смежные номера, разделенные внутри дверью имеют очень плохую шумоизоляцию. Гостям с новорожденными детьми, как в нашем случае, это однозначено доставляет неудобства. Ребенок ночью часто просыпался из-за периодического шума из соседней комнаты.
Stayed 3 nights in Oct 2020
Response from Рустем Шарипбаев on Oct 26, 2020
Уважаемый гость! Позвольте поблагодарить Вас за выбор в пользу гостиницы «Парк Инн от Рэдиссон, Астана». Нам очень жаль, что некоторые аспекты Вашего проживания испортили общее впечатление от отеля. Мы приносим Вам свои извинения за причинённые неудобства. Для нас будет большой честью приветствовать Вас вновь! Мы искренне надеемся, что, несмотря на это, Вы приедете к нам снова, и дадите нам шанс сделать Ваше следующее пребывание максимально комфортным и приятным. С уважением, Рустем Шарипбаев Менеджер по работе с гостями +7 7172 670 000

8/10 Good

Sang Hun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Samgat Jenisov on Feb 17, 2020
Thank you for rating us!!!

10/10 Excellent

José

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen trato, el personal resultó de ser de mucha ayuda pues no hablo Ruso
Stayed 2 nights in Nov 2019
Response from Samgat Jenisov on Nov 21, 2019
Dear Guest, Thank you for stay with us. We will definitely pass your review to our staff. Please be our guest again if your business brings you back to Nur-Sultan. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

10/10 Excellent

José, CDMX

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio en la recepción, fue muy empático y efectivo.
Stayed 4 nights in Nov 2019
Response from Samgat Jenisov on Nov 21, 2019
Dear Guest, Thank you for choosing our hotel. It was great that you mentioned our staff as it is motivation for them. Hope to see you soon. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Samgat Jenisov on Oct 13, 2019
Thank you for rating us!!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo rapporto qualità/prezzo
Ottimo albergo, camere spaziose,servizio ottimo. Bar,ristorante e fitness completano benissimo l'offerta. Comodo ai mezzi pubblici e non distante da aeroporto, lo consiglio
Stayed 1 night in Jun 2019
Response from Samgat Jenisov on Jun 19, 2019
Dear Guest, thank you for your comments and hope to see you again with us if your business brings you back to Nur-Sultan. Best regards, Samgat Jenisov. Cluster Director of Front Office Park Inn by Radisson Hotel Astana

8/10 Good

Gianmarco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip to Astana
Hotel moderno, camera spaziosa, ottimo per viaggio d'affari, in una zona tranquilla di Astana. Comodo a mezzi pubblici (fermata autobus davanti all'hotel),30 minuti in taxi dall'aeroporto, bar e ristorante all'interno.
Stayed 1 night in Jun 2019
Response from Samgat Jenisov on Jun 19, 2019
Dear Guest, thank you for your review. We are glad that you liked our hotel. Please be again with us. Best regards, Samgat Jenisov. Cluster Director of Front Office Park Inn by Radisson Hotel Astana.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park Inn in ASTANA
Clean and comfortable. especially Staff are very polite and gentle. thanks a lot.
Stayed 2 nights in Oct 2018
Response from Samgat Jenisov on Nov 6, 2018
Dear Guest, Thank you for stay with us! It was great that you found time and posted your review here. Please be our guest again. Best regards, Samgat Jenisov

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
Stayed 1 night in Aug 2018
Response from Samgat Jenisov on Aug 10, 2018
Dear Guest, Thank you for stay with us! Best regards, Samgat Jenisov

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
very good hotel, nice location and good service
Response from Samgat Jenisov on Apr 17, 2018
Dear Guest, Thank you for choosing us!!! We are glad that you liked our hotel. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

8/10 Good

Cory, Wien

Liked: Cleanliness
Im Zimmer, welches über 90 Euro!!! pro Nacht kostet, gibt es keinen Kühlschrank/Minibar, kein Kosmetikspiegel, was für das 4-sterne Hotel ganz normal sein soll! Das Personal soll das Frühstück anbieten und vorbereiten, auch wenn der Gast sehr früh abreist!
Stayed 4 nights in Oct 2017
Response from Samgat Jenisov on Nov 7, 2017
Dear Guest, Thank you for posting your review here and sharing with us your stay experience with us. Please accept our sincerely apology for situation which you faced during your stay and hope that your next stay will be comfortable with us. If you would any assistance please let us know and we will do our best for you. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dietmar

2/10 Terrible

Sonya, Seou

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don't pick this hotel.
Very disappointing. It was one of the awefullest experience I've ever got with 4-stars hotels throughout the world. I often come to Astana for my business and usually stay in another hotel, so wouldn't say this is the standard level of service in Astana. If you have no choice but here, then don't expect anything as standard 4-star hotel. Stinky sewage, NO BATH SUPPLIES EXCEPT LOW QUALITY SHAMPOO, NO WARDROBE, inaccurate and slow work process.
Response from Ashley on Jun 2, 2016
Dear Sonya, Thank you for taking the time to write your review. We regret to hear you were dissatisfied with your stay. We apologize you were disappointed with the design of your room and provided amenities, as well as the service you received. We value your feedback and have shared your comments with hotel management to review and improve our guest experience.

8/10 Good

Johan, Göteborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell
Trevligt, modernt & rent hotell utan extra "lyx".

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä, mutta vähän syrjässä
Kivanoloinen hotelli, alakerran ravintola on vähän kolkko. Respasta sai hyvää palvelua.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Businesshotel
Typisch businesshotel met vriendelijk en behulpzaam personeel. Nette kamer, goed ontbijt.