2/10 Terrible
Brittany
Traveled with partner
Apr 29, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Our first night stay was okay. The staff was friendly and our room was nice.
We returned a week later to stay another two nights and we had paid for the same room as our first original stay. We did not receive the same room tho. My husband and I are both 6 feet tall so a king size bed is pretty much a necessity for us to get any sleep. Well upon our second stay they put us in a small double bed in a small room (we paid for a king size). We r brought this up to the staff and they basically said they couldn’t do anything and they were very booked up. They said try again tomorrow and they’d put us in the appropriate room after other guests checked out. We came after check out time and they said they still didn’t have anything available and they would call our room in 3 hours when they had time to get rooms cleaned. Never heard from them again until checkout the next morning when I told them again I was unhappy. They didn’t offer to refund some of our payment or anything. Staff was not helpful at all or kind.
I would not recommend staying at this hotel.
Brittany
Stayed 1 night in Apr 2024