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Reviews of Hampton Inn & Suites Phenix City- Columbus Area

2.5 out of 5
Hampton Inn & Suites Phenix City- Columbus Area
620 Martin Luther King Jr Pkwy, Phenix City, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 907 reviews" "
Rating 8 - Good. 211 out of 907 reviews" "
Rating 6 - Okay. 50 out of 907 reviews" "
Rating 4 - Poor. 27 out of 907 reviews" "
Rating 2 - Terrible. 21 out of 907 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in May 2024

10/10 Excellent

Katie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of the best we have stayed at as a family. The room was nice and cold upon arrival on a hot sunny day. The room & property were both clean. The staff was friendly and the breakfast bar had many of delicious choices to choose from. We would stay here again if we are ever in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

David, Uniontown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculant property and room. Staff were friendly, knowledgeable and genuine. Totally recommend this hotel.
Stayed 1 night in Apr 2024
Response from AL on Apr 9, 2024
Wonderful - Thank you so much for your positive comments. We hope to see you again soon!

8/10 Good

Meg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AL on Mar 22, 2024
Thank you for the positive feedback - we hope to see you again soon.

8/10 Good

Isphara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one night stay was pleasant!
Stayed 1 night in Feb 2024
Response from AL on Mar 1, 2024
Thank you for the positive comment - we hope to see you again soon!

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and clean. Front desk “blessed my heart” multiple times during my check-in. Walmart is about 2.5 miles away. Tricky entrance, but you get used to it. Great breakfast! Huge room for our family of 5- We booked the suite. Showers have good water pressure and shampoo, conditioner, body wash, and body lotion that smell super!
Stayed 2 nights in Feb 2024
Response from AL on Mar 1, 2024
Thank you so much! We love a HAPPY guest and hope to see you again soon!

10/10 Excellent

Margaret

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice tv, refrigerator and microwave set up.
Stayed 3 nights in Feb 2024
Response from AL on Mar 1, 2024
Thank you so much. We love a HAPPY guest and hope to see you again soon!

10/10 Excellent

JoAnne

Stayed 1 night in Jan 2024
Response from AL on Feb 5, 2024
Thank you for such an awesome score! We hope to see you again soon!

10/10 Excellent

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from AL on Feb 5, 2024
Thank you for such an awesome score! We hope to see you again soon.

8/10 Good

Julia

Liked: Cleanliness, staff & service
2nd choice hotel at best
Good for a single night…but not much more. Mediocre breakfast and no cups in the room to use in the bathroom. Beds were not horrible but not great either.
Stayed 1 night in Jan 2024
Response from AL on Feb 5, 2024
My apologies that you were not happy with your stay. We are always looking for ways to improve our guest experience and your comments will definitely help us. Thank you.

4/10 Poor

Kevin

Traveled with partner
Bathroom was dirty. Dirty corner and an old wash cloth. Ice machine broke on our floor. System to get on WiFi sucked.
Stayed 1 night in Jan 2024
Response from AL on Jan 22, 2024
Dear Kevin - Please accept our apologies for the issues you experienced during your stay. Please know that each one is being address with the hotel management team to ensure this does not happen again.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel…
Stayed here for two nights and it was not good. The bathrooms were not cleaned and breakfast was not served. The individuals working on the front desk were a little careless when I told them about these issues.
Stayed 2 nights in Jan 2024
Response from AL on Jan 22, 2024
I am sorry that you experienced issues while at this hotel. Please know that each issue is being addressed with the hotel management team to unsure this does not happen in the future.

10/10 Excellent

Stephanie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from AL on Jan 9, 2024
Thank you for the positive feedback. We look forward to seeing you again soon!

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
We have family in the area and visit 2-3 times a year and always stay here. What I love about our stays is the consistancy of service and cleanliness. The breakfast is ALWAYS tasty and the area is impecably clean. The Manager of this location, Amy, is personable AND works hard to insure your stay is comfortable.
Stayed 3 nights in Dec 2023
Response from AL on Jan 2, 2024
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Freddie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from al on Jan 2, 2024
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

PAWEL

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very dirty, floor were not cleaned in the lobby, elevator and bathroom floors inside the room. Dirt and dust everywhere. toiletries were not replenished, most of the staff in the bathroom was half full and used by previous guest. I asked for room service such as fresh towel, box of tissue and toilet paper and never received it. Breakfast area was not clean, food options were limited and not very tasteful. Would not recommend this hotel brand. I will never use or stay at this hotel brand again. Terrible experience
Stayed 2 nights in Dec 2023
Response from AL on Dec 19, 2023
I am so very sorry you were not happy with your stay. I have addressed this issue with my management staff.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and friendly hotel staff. Clean facility.
Stayed 3 nights in Dec 2023
Response from AL on Dec 19, 2023
Thank you so much for your kind comments. We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AL on Dec 18, 2023
Thank you for your positive feedback! We hope to see you again soon!

8/10 Good

Dorinda

Stayed 2 nights in Nov 2023
Response from AL on Dec 18, 2023
Thank you for your feedback - If there are any concerns you would like to address, please reach out. Thank you.

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Excellent breakfast
Stayed 2 nights in Nov 2023
Response from AL on Dec 18, 2023
Thank you for your positive feedback and comments! We hope to see you again soon.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AL on Nov 21, 2023
Thank you for a great score! We hope to see you again soon!

8/10 Good

Sondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are dog friendly
Stayed 2 nights in Nov 2023
Response from AL on Nov 21, 2023
Yes, we are! and we hope to see you again soon! Thank you!

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from AL on Dec 18, 2023
Thank you for your feedback and positive score. We hope to see you again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I arrived late in the evening and I was pleasantly surprised with the accommodations. The room was clean and neat, the staff was pleasant and it was quiet. Phenix City isn’t a particularly safe area and it takes a couple of weird turns to arrive at the property. But for a single night, I wouldn’t hesitate to stay here again.
Stayed 1 night in Oct 2023
Response from AL on Oct 30, 2023
Thank you for the kind comments and positive feedback! We hope to see you again soon!!

4/10 Poor

DOLORES

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was a great room and I got a great nights sleep the first night, but the second night there was a team of girls there, and they just would not be quiet until after 1 o'clock. I tried to phone down to the desk my phone didn't work in the room so I use my cell phone to get somebody to come up as really disappointing and spending and take care of the girls softball teams fighting in the hall. I spent all that money and not being able to sleep was very maddening.
Stayed 2 nights in Oct 2023
Response from AL on Oct 23, 2023
Please accept our apologies for your unsatisfactory stay. We are always looking for ways to improve our guest experience and your comments will help. If there is anything else I can do for you at this time, please reach out to the hotel directly.

6/10 Okay

Jerry

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The front doors sound like the might fall off the rails when you walk into the lobby. Not a good intro. Staff attitude is that we will sort of ignore you unless you demand attention as opposed to our 3 day stay in the Winfield, AL Hampton Inn where every staff person greeted you when they saw you.
Stayed 1 night in Oct 2023
Response from AL on Oct 23, 2023
Please accept our apologies for your unsatisfactory stay. We always use comments to improve our guest experience. If there is anything else you would like to share, please contact the hotel directly.

10/10 Excellent

robert

Stayed 1 night in Sep 2023
Response from AL on Oct 10, 2023
Thank you so much for your positive review. We hope to see you again soon!

8/10 Good

Amanda

Traveled with family
Liked: Staff & service
The good and not so good…
Front desk staff was great. Friendly and very helpful. Did not get housekeeping service daily which I did not like. Asked for it at noon but staff had already gone for the day! Trash cans were full, ran out of toilet paper. Was able to get clean towels at front desk. Room was pretty clean on arrival. Hotel is older but fairly well maintained. Bedding was in need of updating/replacing but beds were comfortable. Breakfast was great.
Stayed 2 nights in Sep 2023
Response from Al on Sep 25, 2023
Thank you for your feedback - we hope to see you again soon.

2/10 Terrible

JASON

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from AL on Sep 7, 2023
Thank you for your feedback - Im sorry your stay was terrible. If you would like to provide additional detail so that we can make improvements, please feel free to contact me.

6/10 Okay

charles

Stayed 1 night in Sep 2023
Response from AL on Sep 6, 2023
Thank you for your feedback. Im sorry you were not happy with your stay.

10/10 Excellent

Quanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from AL on Sep 2, 2023
Thank you for the great feedback! Hope to see you again soon!

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good
Stayed 1 night in Aug 2023
Response from AL on Sep 2, 2023
Thank you for the great feedback. We hope to see you again soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from AL on Aug 14, 2023
Thank you for your review - we hope to see you again soon!

8/10 Good

jamie

Stayed 1 night in Aug 2023
Response from AL on Aug 10, 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay. staff was attentive and rooms were clean.
Stayed 1 night in Jul 2023
Response from al on Jul 31, 2023
Thank you for your kind feedback. We hope to see you again!

10/10 Excellent

Daniel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One bed in our room has a coffee stain on the sheets.
Stayed 1 night in Jul 2023
Response from al on Jul 31, 2023
We apologize for that! We strive to have every room be completely clean for our guests. We hope you will accept our apologies and give us a try again in the future.

8/10 Good

dede

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Good descent hotel with nice breakfast
Stayed 1 night in Jul 2023
Response from AL on Jul 26, 2023
Thank you for your positive feedback and comments! We hope to see you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from AL on Jul 26, 2023
Thank you for your positive feedback and comments! We hope to see you again soon!

6/10 Okay

Verified traveler

Disappointed with the room we were given. Noisy.
Stayed 1 night in Jul 2023
Response from AL on Jul 24, 2023
I am sorry to hear you were not happy with your guest room. Perhaps a room away from the elevator or on the backside of the hotel might do better for you next time. Please feel free to mention this to one of our front desk agents. They are here to help! Thank you!

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and staff was very knowledgeable about the area. I enjoyed my stay!
Stayed 2 nights in Jul 2023
Response from AL on Jul 18, 2023
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023
Response from AL on Aug 5, 2023
Thank you so much for your positive review - we hope to see you again!

10/10 Excellent

Vanessa

Stayed 2 nights in Jul 2023
Response from AL on Jul 24, 2023
Thank you for your positive feedback - we hope to see you again soon!

10/10 Excellent

Maxwell

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service. Clean.
Stayed 2 nights in Jun 2023
Response from AL on Jun 21, 2023
Thank you for your kind feedback! We hope to see you again soon!

10/10 Excellent

Lyubov

Stayed 1 night in Jun 2023
Response from AL on Jul 11, 2023
We thank you so much and hope to see you again soon!

10/10 Excellent

Dennis

Stayed 1 night in Jun 2023
Response from AL on Jul 11, 2023
We thank you so much and hope to see you again soon!

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from AL on Jun 12, 2023
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Making you HAPPY makes us HAPPY! So, if we can make your stay better, talk to any member of our team, and we'll make sure you're 100% happy. HAPPINESS GUARANTEED!

10/10 Excellent

Shelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay at Hampton Inn & Suites
Everyone that worked at the hotel was so nice. Clean Hotel Room, Breakfast was excellent, never low on food.
Stayed 1 night in Jun 2023
Response from AL on Jun 7, 2023
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very well maintained.The staff was very nice and took care of all our needs.The whole place was the cleanest place that we have ever stayed at. Our stay was very enjoyable thanks so much.
Stayed 2 nights in Jun 2023
Response from AL on Jun 5, 2023
Thank you so much for your kind feedback. We hope to see you again soon!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
The property was convenient to the route we needed to travel, hospitality was great and the room was comfortable. What I did not like were the eggs at breakfast. They were overcooked. That is only a minor complaint and the other choices were great. Will stay at this property again if the opportunity presents.
Stayed 1 night in May 2023
Response from AL on May 24, 2023
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Making you HAPPY makes us HAPPY! So, if we can make your stay better, talk to any member of our team, and we'll make sure you're 100% happy. HAPPINESS GUARANTEED!

8/10 Good

otis

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2023
Response from AL on May 24, 2023
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Making you HAPPY makes us HAPPY! So, if we can make your stay better, talk to any member of our team, and we'll make sure you're 100% happy. HAPPINESS GUARANTEED!