The bathroom shower had a lot of mold in the grout between the tiles. The shower safety bar was missing and I could see the screw holes where the bar had been. There was a bar on the swing out glass shower door which was a wash cloth bar, but very dangerous to hold on to, because the door could swing out while holding on. The bathroom floor had not been mopped in a long time. The carpet needed shampoo. My new ballerina house slippers were black on the bottom from walking around. I threw them out and did not bring them home. The window shades were automatic, without an instruction booklet anywhere in the room with how to operate. I had a evening check-in and wanted to shower and rest, but instead I had to keep going to reception to ask questions about how to operate things. I was not told on check-in that I had to request that my trash be removed. I did not find that out until I returned to my room on Thursday, afternoon and the trash container was still full and the bed had not been made, and the soiled towels were still there. The cleaning person, who I asked for plastic bags told me that I had to request cleaning service since the Covid-19 Pandemic. The Laundry Room had also not been mopped in a while. The Lobby Entrance and First floor were very clean, but other than that, it was a disappointing experience, since it was my first experience with a Hyatt Hotel. It is not a cheap hotel, with small bottles of drinking water costing three dollars. I wish I had stayed at Hilton.
