奥斯丁-伯格史壮国际机场附近酒店

“All around great!”

“I was misled to book this hotel, and explained to the hotel that we would like to cancel this stay, but they still checked us in while I was explaining to them, and later on told us that the stay was not cancellable because we had checked in. I called Expedia and talked to them through Expedia but the issue was not solved, so we were finally forced to live there, after one hour waste to time, and I got allergy by sleeping on the sofa bed. The front desk lady was aloof.”

“Jj”

“早餐一般，停车很方便。客房和房内的洗手间都比较宽敞，这个很赞”

“Not very satisfied with shuttle service. The table, floor and eveywhere is sticky. Dirty water comes out from shower tab. Towels are musty. Breakfast is good that you can test sweet strawberries. Overall CP value is low. It won't be my option next time while visit Austin again.”

“选择酒店的原因主要是因为第二天一早要赶早班的飞机，酒店离机场很近，酒店的套房设施齐全，干净卫生，蛮方便的。特别需要提出称赞的是酒店的服务人员非常热情和负责任，在办理入住的时候主动和我核对第二天一早酒店去机场接驳车的时间并提前安排好衔接工作。第二天清晨，接驳车准时到达并守候，司机热情主动搬运行李。虽然仅仅住了一晚，但对酒店的服务品质印象深刻，下一次还会入住。”

“Parking sucks”

“Networking have problems，talked with several staff during my four day stay, no one can solve it and most of the time they just don’t care. That’s a very bad experience.”

“I am extremely disappointed with your service. I spent an extra $1,500, and in return I received almost nothing of value. On top of that, you failed to anticipate even the most basic issues and provided no proper support or solutions. This experience has been frustrating from start to finish. I expected professionalism, but instead I feel like I wasted both my money and my time. I expect you to take responsibility for this situation and provide an appropriate resolution. If this is how you……

“入住前沒有関注到你的留言，然後又給你已有住人的房間，再到櫃台從換房間，結果房間內床單，枕頭套沒有換，還油油的，浴室地板有水，浴缸沒有浴簾。”