Ratings based on 942 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 2, 2024
I’ve never felt this unwelcome in a hotel, ever.
- at checkout, they told me I couldn’t wait at the lobby for my ride to the airport for more than 45 minutes. For real. Yes, they did…
Never seen this lack of hospitality, ever.
I waited outside in the rain.
Never again.
Comment from Hotel Management
May 3, 2024 by V, Hotel Management
Hello Alexandre, We value your experience and feedback. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted Apr 28, 2024
Easy to get to
Comment from Hotel Management
Apr 30, 2024 by Manager, Hotel Management
Hello Sydni,We're glad you found our location convenient. Your feedback is appreciated, and we hope to welcome you back soon.
by A verified traveler
Posted Mar 10, 2024
Comment from Hotel Management
Mar 14, 2024 by Manager, Hotel Management
Hello Manuela, We appreciate you choosing our hotel for your stay. Should you have any concerns or suggestions from your experience, please feel free to contact us directly. We hope to welcome you back soon for an improved stay!
by A verified traveler
Posted Mar 4, 2024
The room was not clean. My key did not work. Even after telling the guy at the counter and having him fix, it still did not work. Paper towels dispenser in lobby bathroom did not work.
Comment from Hotel Management
Mar 6, 2024 by Manager, Hotel Management
Hello Mark, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable and will be shared with our team to ensure improvements are made. Should you have any further concerns, please feel free to reach out to our management team for further assistance.
by A verified traveler
Posted Mar 3, 2024
The lights in my room werenot working. I moved my room for the second night of my stay Because the staff was not able to repair the wiring problem in my original room
Comment from Hotel Management
Mar 6, 2024 by Manager, Hotel Management
Hello Michael, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the issue with our team for improvement. Thank you for bringing this matter to our attention.
by A verified traveler
Posted Feb 21, 2024
Enjoyed my stay
Comment from Hotel Management
Feb 23, 2024 by Manager, Hotel Management
Hello Angelica,We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we strive to provide all our guests with a memorable experience. If you have any further comments or feedback, please feel free to share them with our management team.
by A verified traveler
Posted Jan 25, 2024 on Hotels
Comment from Hotel Management
Jan 27, 2024 by Manager, Hotel Management
Hello Elizabeth,We're sorry to hear that your experience with us fell short of your expectations. We appreciate your feedback and encourage you to reach out to our hotel directly to share any specific concerns you may have had during your stay. We value our guests' satisfaction and would like to ensure that any issues are addressed appropriately.
by A verified traveler
Posted Jan 20, 2024
Everything was good, except the checking in. It took too long even though I had a reservation already
Comment from Hotel Management
Jan 22, 2024 by Manager, Hotel Management
Hello Veronica,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience caused during check-in. We strive to provide efficient service and will use your comments as an opportunity for improvement. We hope to welcome you back in the future for a more seamless experience.
by A verified traveler
Posted Jan 9, 2024 on Hotels
Room was nice and clean but for some reason air conditioner was not helping to cool the room no matter how low we set the temperature on thermostat. I wish AC would have worked well during our stay.
Comment from Hotel Management
Jan 10, 2024 by Manager, Hotel Management
Hello Jagan, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the air conditioner in your room. We strive to provide a comfortable experience for all our guests, and we apologize for any inconvenience caused. We will pass your comments along to our maintenance team to ensure that this issue is addressed promptly. We hope you will consider staying with us again in the future.
by A verified traveler
Posted Jan 8, 2024
Comment from Hotel Management
Jan 8, 2024 by Victoria, Hotel Management
Thank you for staying with us! We are happy to see that you enjoyed your stay! We hope to see you again soon!
